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Adobe Photoshop Family

1 Message


70 Points

Thu, May 31, 2018 8:37 PM

I upgraded my free acct and now all my pics are gone.. WTH happened to my albums and pics??

Don't know where my 291 already fixed pics went to after I upgraded from free acct


Adobe Administrator


8K Messages


116K Points

2 years ago

Hello Tc Watson,

Did you use the same Adobe ID for the previous work you did on the free version of the app as the Adobe ID with which you subscribed?  As much information about your sign in process before and after would be helpful. 

Adobe Photography Products

Quality Engineering - Customer Advocacy