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Adobe Photoshop Family

5 Messages

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142 Points

Tue, Aug 18, 2020 10:47 AM

Closed

I just opened my lightroom and all my edited photos from the last year are gone. Also all my presets are gone. Does anyone know how To fix?

I just opened my lightroom and all my edited photos from the last year are gone. Also all my presets are gone. Does anyone know how I can fix this?

This conversation has been merged. Please refer the main conversation:

Lightroom Mobile: iOS: Missing Pictures, Presets, and Watermark Data after 5.4 Update

Responses

Adobe Administrator

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9.1K Messages

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126.8K Points

5 months ago

Greetings,

A few questions for you.

Are you a subscriber?

Have you recently uninstalled/reinstalled the app?

Have you logged in with a different Adobe ID than you were previously?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

 • 

142 Points

Hi Rikk, 

Thank you for your reaction.
I'm not paying for the mobile App, but I never had a problem with it and using it more dan 2 years now. De App automatically updatet this morning and after the update all my pictures from 1 year and presets were gone. I deleted the App and reinstalled it again but it didn't work. 
No, I didn't use a different Adobe ID than previously...

Adobe Administrator

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9.1K Messages

 • 

126.8K Points

Be aware, If you delete the app and reinstall it without being subscribed you lose any pictures taken with the App or any presets saved. If you have an iTunes backup you may be able to restore them from the a PC/Mac. If you are subscribed, it shouldn't matter. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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102 Points

Omg i have this problem too

Adobe Administrator

 • 

9.1K Messages

 • 

126.8K Points

A few questions for you as well.

Are you a subscriber?

Have you recently uninstalled/reinstalled the app?

Have you logged in with a different Adobe ID than you were previously?
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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15.8K Messages

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295K Points

@wikanda I'm not seeing a subscription under the email you're using here. Are you using the free version?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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92 Points

5 months ago

This reply was created from a merged topic originally titled Hola no encuentro mis fotos al entrar a la app.

Hola he entrado a la app de lightroom para descarga una foto y las fotos de los últimos 6 meses no estan

Hello, I have entered the lightroom app to download a photo and the photos of the last 6 months are not

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

5 months ago

If you sign out and sign back in do your assets show up? 

Do NOT try and uninstall/reinstall the app.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

92 Points

5 months ago

I have dame probleme