pilar_goyoaga's profile

2 Messages

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80 Points

Tue, Jun 2, 2020 2:29 PM

I cannot change from JPG to DNG, it is locked in JPG mode

I cannot change from JPG to DNG, it is locked in JPG mode

Responses

Adobe Administrator

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10.7K Messages

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142.1K Points

1 y ago

Pilar -some modes are only available for JPG and others for DNG. I have a few questions that will help figure out what is going on for you. 

Are you using iOS or Android?
What is your device model?
What is your device OS version number?

2 Messages

 • 

80 Points

1 y ago

I use IOS I have iPhone 11, I have already taken photos in DNG mode but now I can not. ¿Can it have to do with the premium option? , I'm not premium

Adobe Administrator

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10.7K Messages

 • 

142.1K Points

1 y ago

When you first start using Lightroom, you have a fully functional trial. When your trial expires, several features are disabled and then only available to subscribers.