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Adobe Photoshop Family

1 Message


70 Points

Sat, Dec 23, 2017 12:13 PM

Unable to Update LR 6 Past ver 6.9

I have been unsuccessful in updating beyond LR 6.9 I have also been in the LWS to obtain my Serial Number and the site returns the message Adobe does not recognize you as a customer. I have been using Adobe PS since ver 7 and LR since ver 4. I am not sure of the problem since I have had a account for several years.

LR 6 is a stand alone version therefore not really sure if I should be able to down load the newest release.

Thank you




6.2K Messages


106.2K Points

3 years ago

What happens when you try to update? And why are you needing to get your serial number?

Victoria Bampton a.k.a. The Lightroom Queen

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.