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Adobe Photoshop Family

1 Message

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70 Points

Sat, Dec 23, 2017 12:13 PM

Unable to Update LR 6 Past ver 6.9

I have been unsuccessful in updating beyond LR 6.9 I have also been in the LWS to obtain my Serial Number and the site returns the message Adobe does not recognize you as a customer. I have been using Adobe PS since ver 7 and LR since ver 4. I am not sure of the problem since I have had a account for several years.

LR 6 is a stand alone version therefore not really sure if I should be able to down load the newest release.


Thank you

Responses

Champion

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6.2K Messages

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106.2K Points

3 years ago

What happens when you try to update? And why are you needing to get your serial number?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.