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Adobe Photoshop Family

3 Messages

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126 Points

Wed, Jan 16, 2019 9:19 PM

Photoshop: "Ghost" files when saving

When I save or export photos in LR or PS, they save but do not show up when I attempt to locate them in Finder.  They do show up ONLY via "File" > "Open" in PS.  

I did find a temporary workaround - when I go to File > Open in PS, I can drag/drop the folder into "My Documents" and then back onto "Desktop" and they show up in the regular finder.

Hard to explain, so I made a youtube video below:
https://www.youtube.com/watch?v=W4owx1NUqLA

Responses

Adobe Administrator

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15.8K Messages

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295K Points

2 years ago

That's very strange. Sounds like the desktop just isn't updating. Have you simply tried restarting your iMac?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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126 Points

Hi! Thanks for the response. I've restarted my mac and reset my preferences in PS. I've been having this issue since I got the iMac in early December! I spoke on the phone with an Apple agent and she says it's a compatibility issue and that she's never seen it before.  I don't have issues saving any other type of file - only Adobe.

Adobe Administrator

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15.8K Messages

 • 

295K Points

2 years ago

Ugh. OK. Two other things I'd try:

1. Start in safe mode and see if you can reproduce the problem. This eliminates any driver or extension problems.
2. Troubleshoot user permissions by creating a new Admin User account and running Photoshop under the new account to see if the problem persists. 

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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747 Messages

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16.5K Points

#2 resolved the issue for her

3 Messages

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126 Points

Jeff, thanks so much for taking the time to help with this - I made a new admin user account and I haven't had a single issue.  SUCH a relief, thank you again!!!