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2 Messages

 • 

80 Points

Wed, May 23, 2018 12:52 PM

No Photos load in Lightroom CC mobile after subscribing

The trial worked fine but now after subscribing I can still see thumbnails but all photos fail to load when clicked on.

Responses

50 Messages

 • 

780 Points

3 years ago

Hi Nathan,

Can you please let me know what is your device model number and which OS version is running on it?

Regards,
Arnab

2 Messages

 • 

80 Points

3 years ago

Model: SM-G950U1
Android OS Version: 8.0.0

50 Messages

 • 

780 Points

3 years ago

As you are a subscribed user, if you have no unsynced changes, can you please try reinstalling Lightroom and sign in again? Be cautious as reinstalling will remove all unsynced changes from your catalog.

Regards,
Arnab