Skip to main content
Adobe Photoshop Family

146 Messages

 • 

2.4K Points

Wed, Oct 25, 2017 10:19 AM

No Lightroom CC option in the Adobe Desktop App.

I have no option to download the new Cloud based LR CC. Its not showing up anywhere for me to download it.
It never appeared in the App, even though all the other new versions of Adobe products have. Classic is working fine. When i upgraded to Classic it did leave a non working version of LR on my PC as well. I had to delete that manually.

Ive deleted the Desktop app (twice) and cleared out as much as i could, but still nothing. Im on the 20GB photography plan. If i log out and use my works account (the full set of programs) it still doesn't appear, so its not my account thats the issues.

so, logging in and out hasn't fixed this, nor has using a different account. Uninstalling the Adobe CC app made no difference, although i suspect there is a file or two somewhere that didnt get deleted.

Responses

Employee

 • 

1.7K Messages

 • 

32.4K Points

3 years ago

Hi David, I've sent you a private email to collect relevant log files to provide more info. Thanks.

Principal Scientist, Adobe Lightroom

Employee

 • 

1.7K Messages

 • 

32.4K Points

3 years ago

146 Messages

 • 

2.4K Points

3 years ago

Hi Simon. Thanks. Im away from home at the moment but when i get back ill download what i need to from your link.