wai_chiu's profile

1 Message

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70 Points

Fri, May 24, 2019 6:32 PM

Lightroom: Sync stuck and not uploading to the cloud after import (macOS)

I imported photos into OS X lightroom CC. Now it seems it's stuck and not uploading to the cloud. (This was working previously) 

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Adobe Administrator

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10.5K Messages

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140.1K Points

2 y ago

Wai Chiu,

We'd like some more information from you:

OS Version Number: 
Lightroom Version Number: (Help>System Info...)
Number of images remaining to sync?
Amount of Cloud Storage Used (Cloud Icon - upper right)

It might be good to click the cloud icon and take a screen capture and post it here as well. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

2 y ago

Sorry for hijacking the thread, but I have the exact same issue.

* macOS HIgh Sierra, Version 10.13.6
* Lightroom version: 2.3 [ 20190502-0902-47ed471 ] (May  3 2019)
* 2 images remaining to sync
* 733.27 GB of 1 TB used

Adobe Administrator

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10.5K Messages

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140.1K Points

How long have they been stuck?
If you go to the search bar and type in Sync Status: can you find the two images?
What type of images are they? 
If you perform a small edit to each (Exposure +.01 for example)do they start syncing?
Adobe Photography Products

Quality Engineering - Customer Advocacy