Skip to main content
Adobe Photoshop Family

1 Message

 • 

90 Points

Mon, Oct 8, 2018 10:57 PM

Lightroom: Presets are missing after logging out of my account

I don’t have the presets that I created, my count logout automatically and then my presets gone.

Responses

1 Message

 • 

82 Points

2 years ago

I'm having the same problem, I was chatting with one of their techs and all they did was sent me a useless link and left the conversation

Adobe Administrator

 • 

9.1K Messages

 • 

126.8K Points

2 years ago

Clara, where did you create your presets? On the mobile app or the desktop app? 
Were the presets created a while ago, or were they created immediately prior to the crash?
Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

 • 

6.1K Messages

 • 

106.1K Points

2 years ago

And do you have a subscription or were you using the free version?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1 Message

 • 

62 Points

2 years ago

Waiting for a suggestion