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Adobe Photoshop Family

150 Messages

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3.3K Points

Tue, Jul 3, 2018 6:19 PM

Lightroom Photography Plan: I’m having trouble changing plans

I’m a long time “Photography Plan” user. When released, I started using LRCC exclusively. Months ago I switched to 1TB Cloud Storage. I am currently being billed $15.74 per month.I would like to drop the “Photography Plan” and go with LRCC and 1TB for $10 per month. The only option I see on my account is to Cancel my plan. Adobe help starts I should see a “Switch Plan” option.I have attached two screen captures. One of my account page and one of the Adobe help page showing the “Switch Plan” option.Any suggestions?THanksMonty

Responses

Champion

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5.8K Messages

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102.2K Points

2 years ago

Your best bet it to contact Adobe Support, as they'll have access to your account (most of us here don't, and those who do are on vacation this week!)  Try Adobe’s one-to-one chat support at http://adobe.ly/yxj0t6 or if you're not around at a time when they're online, @AdobeCare on Twitter are great too.

150 Messages

 • 

3.3K Points

Thanks Victoria. Will do!

150 Messages

 • 

3.3K Points

Done and done!
A text chat with Adobe and all was well within minutes!