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Adobe Photoshop Family

4 Messages

 • 

120 Points

Mon, Jun 3, 2019 12:28 PM

Solved

Lightroom: Error: Unable to move some photos

Cant access Lightroom, fault coming up. Uninstalled and reinstalled, same fault.

Responses

2 Messages

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72 Points

a year ago

How did you uninstall, through the app or using the Creative Cloud Cleaner Tool?

4 Messages

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120 Points

a year ago

Hi There, Im having absolutely no luck here, and Im panic stricken because I cant find my 13 800  
photos. I don't know what to do. Uninstalled, reinstalled, it's been showing its been syncing for hours but nothing showing and I cant do anything with it. I can ill afford this right now being under deadline pressure!!
I have installed Lightroom Classic, seem to be managing to transfer images there but its going to take me time to learn this programme, time that I don't have. I just want my system back. 
Help!

Adobe Administrator

 • 

8.2K Messages

 • 

118K Points

a year ago

You’ve received an error message similar to this indicating you may have a malformed catalog. 

Recovery steps depend upon your Catalog’s current Sync Status.

Fully-synced:

If you believe you are fully-synced, or if you have yet to place any assets in Lightroom Desktop, the local MCAT file can be renamed, allowing for the sync of your catalog information down from the cloud, restoring your local catalog.

Synced Instructions:

  • Make sure you have a good internet connection
  • Close Lightroom
  • Locate the MCAT file and rename it from “Managed Catalog.mcat” to “Managed Catalog.old”.
    • Windows:
      • Users>username>AppData>Local>Adobe>Lightroom CC>Data>Catalog ID string>Managed Catalog.mcat
    • Mac:
      • Users>username>Pictures>Lightroom Library.lrlibrary
      • Right-click on file and select “Show Package Contents”
      • Navigate to: > Catalog ID string>Managed Catalog.mcat
  •  
  • Launch Lightroom
  • Allow Lightroom Desktop to fully sync

 

The Lightroom catalog should now sync from the cloud to your local desktop.  This may take some time. Checking with the Cloud icon will update you on the progress. When complete, you will have a new “Managed Catalog.mcat” file. Retain the old MCAT file until you are satisfied of the recovery then the Managed Catalog.old can be deleted.

 

Not Synced:


If the Lightroom application is not completely synced there are two scenarios: 

Scenario 1:

All original images were imported from Lightroom Mobile, Lightroom Web, or were synced from Lightroom Classic as Smart Previews.

    • Follow the Synced instructions to restore your Lightroom Desktop catalog 

Scenario 2:

Some or All original images were imported via the Lightroom CC desktop application.

    • Locate the originals:

Windows:

·         Navigate to: Users>username>AppData>Local>Adobe>Lightroom CC>Data>Catalog ID string>Originals

Mac:

·         Users>username>Pictures>Lightroom Library.lrlibrary

·         Right-click on file and select “Show Package Contents”

·         Navigate to: > Catalog ID string>Originals

    • Make a backup copy of originals for possible missing files to be reimported - if necessary.
    • Follow the steps for Synced: (show above)
    • Allow Lightroom Desktop to fully sync
    • Import any images from the backup copy made earlier that are missing from the restored MCAT

 

Previous Edits made to unsynced assets which are reimported will not be recoverable.

 


 

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

120 Points

a year ago

Mr Flohr thank you so much for your reply. I am using a MacBook Pro. The images are showing on my old second laptop (an HP) and only my mobile - if I make these changes, will it affect them on these platforms too? I cant seem to find where to start for Users though?? I have gone through everything on here - please advise, and Im so grateful for the help. Thanks

Adobe Administrator

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8.2K Messages

 • 

118K Points

a year ago

Other devices will be unaffected. 

You would navigate to your User folder via Mac Finder.  This article may help: https://www.cnet.com/how-to/how-to-find-your-macs-home-folder-and-add-it-to-finder/
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

120 Points

a year ago

Thank you very much, I managed to change it and get all my images back - a huge thank you for your help!