pavel_radkovsk's profile

7 Messages

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160 Points

Wed, Oct 9, 2019 4:23 PM

Lightroom Desktop: Very slow recentely, both on my Windows Lenovo notebook as well as MacBook pro 2015. Now it is unusable.

My Lightroom CC got very slow recentely, both on my Windows Lenovo notebook as well as MacBook pro 2015. Please Why? I have to wait for more 30 sec. to move forward in editing my photos. It is very slow when using not only the brush and heal brush but also other editing tools. Please I need to fix this as now Lightroom is unusable :-( .... Thank you, Pavel

Responses

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

What is your installed Lightroom version number on each device (Help>System Info...)
Also please include your OS version number on your Mac and Windows systems. 

7 Messages

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160 Points

2 y ago

Hello Rikk, thanks for your reaction. For the Mac OS it is:

Lightroom version: 2.4.1 MAS [ 20190911-1202-844edb7 ] (Sep 11 2019)NGL Version: 1.10.0.4
Operating system: macOS
OS Version: 10.14 [6]
Application architecture: x64
Computer model: MacBookPro12,1 / Intel(R) Core(TM) i5-5257U CPU @ 2.70GHz
Logical processor count: 4
Processor speed: 2,7 GHz
Built-in memory: 8 192,0 MB
Real memory available to Lightroom: 8 192,0 MB
Real memory used by Lightroom: 1 525,6 MB (18,6%)
Virtual memory used by Lightroom: 5 928,6 MB
Memory cache size: 1 641,5 MB
Internal Camera Raw version: 11.4.1 [ 291 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2285MB / 4095MB (55%)
Camera Raw real memory: 2288MB / 8192MB (27%)
Displays: 1) 2880x1800

Graphics Processor Info: Metal: Intel(R) Iris(TM) Graphics 6100

Application folder: /Applications
Settings Folder: /Users/administrator/Library/Containers/com.adobe.mas.lightroomCC/Data/Library/Application Support/Adobe/Lightroom CC

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

Have you installed both of the supplemental updates for 10.14.6 from Mac?

7 Messages

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160 Points

2 y ago

Yes, I have installed the latest version of MacOS. But I noticed that the photos that slow down the Lightroom CC response dramatically are those where I used the brush tool (but not too heavily). Thank you.

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

You indicate you are using 10.14.6 in your earlier posts but now you say you are using the latest version which is 10.15.1. Which are you actually using? 

Apple>About this Mac>System Report>Software>System Version?

7 Messages

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160 Points

2 y ago

The latest that is available - i.e. Catalina 10.15, did the update two weeks ago. Thank you for coming back on this to me.

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

Could you post the version number for your Lenovo as well. Do the two machines hook to a common NAS?

7 Messages

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160 Points

2 y ago

It is Lenovo L380 Yoga and it runs Windows 10 Pro, Version 1809, OS build 17763.805. Both the Macbook Pro and the Lenovo notebook are on completely different networks - MBP is my home computer and the Lenovo device is located in my office. I do not connect to any NAS with any of the two notebooks. Thank you.

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

Have you tried updating to 3.0 released last week?

7 Messages

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160 Points

2 y ago

Yes, my Lightroom is 3.0.

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

Is the slowness limited to the Adjustment brush only? Do other tools yield similar slowness? 

7 Messages

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160 Points

2 y ago

No, all tools on that parcticular photo are very slow. :-(