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Adobe Photoshop Family

9 Messages

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170 Points

Mon, Jan 21, 2019 6:26 PM

Solved

Lightroom Desktop: Unable to move some photos

When I open Lightroom CC I get a message

Oops! We weren't able to move all of your photos.
We were unable to move 5 or your photos.

I can chose to 'postpone for one week', 'resume later' or 'try again'. I've tried all options and the issue is never resolved. I am unable to identify what 5 photos are the culprit.

Responses

Adobe Administrator

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8.2K Messages

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118K Points

2 years ago

If you look at the All Photos album what is the count?
If you log into lightroom.adobe.com and look at the same collection, what is the count?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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170 Points

2 years ago

The count for All Photos is the same in both places.

Adobe Administrator

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2 years ago

If you click on the cloud icon in the upper right of the Lightroom CC for desktop interface, does it say that sync is complete and backed up?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

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170 Points

2 years ago

yes it does

Adobe Administrator

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2 years ago

In that case you can opt to use the Forget Volume option.  The only way to get the names of the missing photos is to get a full report and have one of our engineers go through it to extricate the file names. 

See: https://helpx.adobe.com/lightroom-cc/kb/known-issues.html




 

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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170 Points

2 years ago

Mr. Flohr, I appreciate you helping me with this. I don't see the 'Forget Volume' option you mention. So I suspect I may need an engineer to assist. How do I begin that procedure?
I am still getting that same message about the 5 photos that are causing problems when I start the Lightroom desktop application.

Adobe Administrator

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2 years ago



Above the blue button
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

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170 Points

2 years ago

now I'm even more confused. I do not see the 'forget volume' on this dialogue box. below is what I see. how do I get to the bottom of this?

Adobe Administrator

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2 years ago

Please go to Help>System Info... and get me the installed version number. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

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170 Points

2 years ago

Here you go.. I took a screen shot

Adobe Administrator

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2 years ago

Without the option showing in your dialog this means that there is likely an issue with the files on disk. They could be locked by another application, locked by file permissions or some other issue. 

The easy way out here, since you are completely synced is to rename your mcat file and allow your  catalog to sync back down from the cloud. 
  • Close Lightroom CC
  • In your Pictures folder should be a package called Lightroom Library.lrlibrary. Right Click on it and choose "Show Package Contents". 
  • Locate the Mcat file and rename it from .mcat to .old. 
  • Launch Lightroom CC and allow the catalog to resync.
Does the resync complete normally?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

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170 Points

2 years ago

Before I really mess myself up, another question. It appears there are 2 .mcat files. In the image below you will see them, and they both appear to been updated when I closed Lightroom (note the time stamp). Does this make sense? If there should only be a single .mcat file did I set up something incorrectly? 
What is a little confusing to me is I thought the photos being stored on my Mac were the original Raw images. How could it do a new sync with the cloud and not lose these? Clearly I don't understanding the mapping of these files and related materials.

Adobe Administrator

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2 years ago

it should be the Managed Catalog.mcat - the other is not a catalog but rather a profile sync data file.  
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

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2 years ago

Success. Thanks so much for your help.
Can I assume it is now safe to delete that old mcat file I had renamed?
Thanks again for your help.

Adobe Administrator

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8.2K Messages

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118K Points

2 years ago

Great news! I would hold onto it for a couple of days. If everything is working better and you don't see any obvious problems, you can get rid of it.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy