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charlie_dwells

4 Messages

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132 Points

Fri, Nov 15, 2019 5:16 PM

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In progress

Lightroom Desktop: Unable to connect to network

Since last night I cannot access anything on lightroom CC desktop cloud it keeps saying Unable to connect to network. I have a Mac and have reinstalled the software, and definitely have internet connection.

Problems

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Updated 

10 months ago

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8

This conversation has been merged. Please refer the main conversation:

Lightroom Desktop 3.0: Keeps saying 'Unable to Connect to Network'

Responses

Rikk

Adobe Administrator

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9.1K Messages

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126.8K Points

a year ago

Greetings Charlie, 

Did your OS or your Firewall software update recently? Did you install Catalina recently? It sounds like you may have a security issue blocking access. Please review your security setting at the OS and Internet Access level. 
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1

0

moritz_lederer

48 Messages

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624 Points

How should be security settings at Mac OS Catalina and the internet access level?

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a year ago

0

Victoria_Bampton_Lightroom_Queen

Champion

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6.1K Messages

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106.1K Points

a year ago

Any chance the originals are stored on a NAS?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

0

0

geoffrey_fowler

1 Message

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60 Points

a year ago

I am having the exact same problem, and recently installed Catalina. What sort of OS settings are there to adjust that might make a difference? Thanks for the help!


0

0

fred_dworacek

5 Messages

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154 Points

a year ago

Got this problem on both my Mac and my windows 10.
iPad is ok

1

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fred_dworacek

5 Messages

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154 Points

Scratch that. iPad has now been loading Photos since yesterday.
On my Mac Lightroom has been trying to do some Housekeeping but is stuck at 5% (also since yesterday).
The only place Lightroom now works is on my Samsung Galaxy phone.

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a year ago

0

bart_zijlstra

5 Messages

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126 Points

a year ago

I had the same problem, the following worked for me:

See "Syncing appears to be stuck." on https://helpx.adobe.com/lightroom-cc/kb/known-issues.html


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0

frank_valentin

18 Messages

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252 Points

a year ago

I am facing exactly the same issue. Very often files sync are impacted by 'Unable to Connect to Network' message as shown in the screenshot attached. I am using Lightroom CC 3.2 in a mac Catalina 10.15.3. I am not using NAS but external HDs connected via USB.

Originally I have 720G to be transferred to Creative Cloud and since some days I could not cross the border of 305G meaning I still have 415G pending and I am afraid I will not be able to do it without your help pointing me to the correct direction for this issue to be solved.

If no other option, I will have to cancel my subscription as I will not able to properly work as I expected. This is really frustrating as this issue seems basic as it severely impacts the core feature of this product which is cloud-based :(

Please, your help bringing some light to this issue

Thank you!


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0

paolo_bortolotto

2 Messages

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70 Points

a year ago

I have exactly the same issue! help!

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0

Rikk

Adobe Administrator

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9.1K Messages

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126.8K Points

a year ago

As a troubleshooting step, try eliminating any switches and routers and plug directly into your modem.  Make sure all firewall software is temporarily disabled as well. 

Any movement?
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Quality Engineering - Customer Advocacy

12

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frank_valentin

18 Messages

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252 Points

Thank you, Rikk.

You are the first Adobe rep to answer my questions. I really appreciated it.

The Firewall is deactivated.

Now I am purchasing an ethernet adapter for my MacBook (as I've realized I don't have it - it will be delivered today) so I will be able to bypass my Apple Wifi router and direct connect it via ethernet cable to my main internet provider router.

As soon as I do it, I let you know my results.

What intrigues me is that LR CC (sometimes) starts uploading a few files and then, suddenly, it just ceases doing that and displays unable to connect message.

Would you have any idea why such weird behavior?
Shouldn't it deny uploading any file since the very beginning?

Thank you
Frank

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a year ago

0

frank_valentin

18 Messages

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252 Points

Hi @Rikk Flohr. Wifi disconnected. MacBook Pro Catalina directly connected via an ethernet cable plugged to the main internet provider router. All seemed to run fine then LR CC, again, show up the message "unable to connect to the server". The only thing I have done right before this error message show up was switching the view of my photos as detailed in the attached commented screenshot below. Since then I could not make LR CC resume the upload process anymore. PLEASE, your help as I don't know what else I can do and how to ask for further support from Adobe. Thank you

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a year ago

0

frank_valentin

18 Messages

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252 Points

If required I can try to collect my logs and sent it to you/Adobe - just tell me how to do it

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a year ago

0

paolo_bortolotto

2 Messages

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70 Points

well, what seems to have worked is to delete (well I rename it first) "Lightroom Library.lrlibrary" on my Macbook drive and then restart Lightroom. All seems to then work well. But have had to do this a few times.

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a year ago

0

Rikk

Adobe Administrator

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9.1K Messages

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126.8K Points

@Frank, I've contacted you via email.
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a year ago

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frank_valentin

18 Messages

 • 

252 Points

@Rikk, I've just answered you

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a year ago

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Rikk

Adobe Administrator

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9.1K Messages

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126.8K Points

Thanks Frank. 

Our engineer has reviewed the log file. 

When you are in this state, In Activity Monitor do you see the Adobe Lightroom Helper app?
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a year ago

0

frank_valentin

18 Messages

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252 Points

Hi Rikk. Not sure this is what you are asking me if I see (question mark?)

Suddenly, LR CC got again connected (as you can see below) from time to time - meaning the connection issue is intermittent.



Like

a year ago

0

Rikk

Adobe Administrator

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9.1K Messages

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126.8K Points

No. I am actually looking for you to launch the Mac Activity Monitor and see if that file is active when you next  get the 'Unable to connect to network' message. 
Adobe Photography Products

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a year ago

0

eydy_p_rez

1 Message

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60 Points

Hello, i just downloaded lightroom, but i can't connect to the internet and i have internet. i need to edit some photos. i have a acer window 10 computer. please help me. it is urgent 

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a year ago

0

frank_valentin

18 Messages

 • 

252 Points

@Rikk Flohr, Lightroom appears to Mac Activity Monitor. One interesting thing that is happening since some weeks ago is that I notice that even show up this error message (Unable to Connect to Network) if I leave the mousse arrow in the top of the cloud icon, it says 'uploading' and indeed it is uploading, then sometimes the error unable to connect message disappears...really weird. I don't see the same error behavior as before since few weeks - now I got to sync almost all my files with exceptions of some which show up as invalid (not sure what is the criteria o LR to set a file as 'invalid'. Would you know it?). Thanks

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10 months ago

0

Rikk

Adobe Administrator

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9.1K Messages

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126.8K Points

Invalid can be due to corruption - that is the most likely culprit. Do you still have an original copy of his file you can replace the syncing version?
Adobe Photography Products

Quality Engineering - Customer Advocacy

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10 months ago

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