TB

2 Messages

 • 

82 Points

Sun, Oct 25, 2020 2:36 PM

Lightroom Desktop: the Danish letters "Æ Ø Å"

If you in the fields:

Location

City - for example København (Copenhagen)

State/Province

enters the Danish letters "Æ Ø Å" Lightroom cannot find that place / location and the application freezes and must be shut down. Why? And what can I do to make it work?

Responses

Adobe Administrator

 • 

10.1K Messages

 • 

135.9K Points

6 m ago

Please go to Help>System Info… and get us the exact installed version number of your software. 

Thank you

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

82 Points

6 m ago

Lightroom-version: 4.0 X64 [ 20201007-0818-b2c04b4 ] (Oct  7 2020)
NGL-version: 1.20.0.6
WF-version: 3.0.1 e2e396b
Operativsystem: Windows 10
Operativsystemsversion: 10.0 [19041]
Programarkitektur: x64
Systemarkitektur: x64
Datormodell: HP HP ProBook 450 G7 / Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz
Antal logiska processorer: 8
Processorhastighet: 2,1 GHz
Internt minne: 8029,5 MB
Tillgängligt fysiskt minne för Lightroom: 8029,5 MB
Använt fysiskt minne för Lightroom: 860,6 MB (10,7%)
Använt virtuellt minne för Lightroom: 837,5 MB
Storlek på cache-minnet: 869,8 MB
Intern Camera Raw-version: 13.0 [ 610 ]
Högsta antal trådar som används av Camera Raw: 5
SIMD-optimering för Camera Raw: SSE2,AVX,AVX2
Virtuellt minne för Camera Raw: 6MB / 4014MB (0%)
Faktiskt minne för Camera Raw: 7MB / 8029MB (0%)
System-dpi-inställning: 120 dpi
Skärmdisposition är aktiverad: Ja
Bildskärmar: 1) 1920x1080
Inmatningstyper: Pekgester: Nej, Integrerad pekplatta: Nej, Integrerad penna: Nej, Extern pekplatta: Nej, Extern penna: Nej, Tangentbord: Nej

Grafikprocessorinformation: DirectX: Intel(R) UHD Graphics (27.20.100.8190)
Grafikprocessorinformation: loaded: Ja, supported: Ja, compute: Ja, init: I3_GPU3, hard: success, soft: success, wl: Nej, bl: Nej
Operativsystemets mediakapacitet: true

Programmapp: C:\Program Files\Adobe\Adobe Lightroom CC
Inställningsmapp: C:\Users\torbe\AppData\Roaming\Adobe\Lightroom CC
Biblioteksmapp: C:\Users\torbe\AppData\Local\Adobe\Lightroom CC\Data

Adobe Administrator

 • 

10.1K Messages

 • 

135.9K Points

Thank you. We've logged a bug for this. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

 • 

10.1K Messages

 • 

135.9K Points

1 m ago

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy