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jaroslav_85zm2dktgu6s9's profile

68 Messages

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2.1K Points

Sat, Oct 21, 2017 6:22 AM

Solved

Lightroom Desktop: Syncing stuck forever

Since I imported all my photos to the cloud with new Lightroom CC, there are 3 photos stuck in sync. Cloud icon still says it's syncing 3 photos for two days now. I can see this only on my computer with source files so I just guess it's something stuck in uploading. But I can't see what pictures and why are they stuck. If I add another photo, it syncs instantly with those 3 still remaining.

Responses

82 Messages

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1.3K Points

2 years ago

Not a single response for one of the CC reps? This is ridiculous and such a bad support...
So, I am paying just to report bugs and to pray for them to be solved? I am using Lightroom CC for 2 months and reported / found at least 4 bugs and the solution was always a workaround and "live with it"

7 Messages

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126 Points

2 years ago

February 2019, this problem still exists over a year later for many of us. 

I have tried (and cancelled) "Adobe Lightroom CC with 1TB" subscriptions several times over the last 4 months now within 14 day return period because the product still cannot accomplish Cloud Sync. I have completely re-installed and out of 27k pictures, 6 pictures remain in "syncing status". I have tried everything proposed in this thread several times - and Lightroom itself does not show any actual pictures in sync (when filtering). 

Adobe, for us entrust your cloud service to take care of our precious pictures, please show that you take this issue seriously and find out a way to fix the problem for us. As per (1) actually fixing the problem or (2) improving the in-built trouble-shooting issue that when the program says "syncing" we can actually see what it is "syncing". You had a year already.

Champion

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6.3K Messages

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108K Points

When you've started over, is that from a clean cloud and fresh local database, or just trying to pick up where you left off?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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126 Points

Hi Victoria! Thanks for reaching out!

From scratch I start importing from lightroom locate database (where I only have raw files that had edits done to them) and then import newer photos from there (tried both migrate Photos library that did not work well and importing pics directly). As files were still syncing, I did not catch whether the "remaining" sync issues follows from the first step or in general.

As most files are now synced (e.g. minus the 6 which may or may not be synced) is there a way to start from scratch now and identify if there are differences between what Lightroom CC sees and what is stored in my raw file systems / lrcat file (I don't have Lightroom Classic)?

Champion

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6.3K Messages

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108K Points

Yes, it's possible to start from scratch by cleaning out the cloud and deleting the local database and then start over, but that would require uploading everything again, so let's just try a little troubleshooting first.

In CC desktop, if you go to All Photos and then click the Refine button to the right of the search field at the top, and select Syncing and/or Sync Errors from the Sync Status pop-up, does it find any photos?

And if you go to https://lightroom.adobe.com and sign in, is there a Sync Errors collection showing any issues?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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126 Points

In desktop, the app shows "no files = black hole" message when looking for Syncing files. No errors besides from the message under  the cloud button in the top right (that says 6 files are syncing).

Loading into the web-interface, there is no Sync Errors collection.

Additional note: I run Lightroom also on iPad and iPhone and those devices say "fully synced/backed up" even if I import also new photos via the iPad (and they also correctly appear on all the other devices including the desktop). E.g. issue seems to be only with the desktop version.

Champion

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6.3K Messages

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108K Points

Ok, let me see if I can find someone to take a look at a sync diagnostic log for you.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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126 Points

Thanks a lot!!!!

7 Messages

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126 Points

And please let me know if there is something I shall do on my end to assist the process, thanks in advance!

Employee

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478 Messages

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10.7K Points

Hi Troels,

Sorry for the sync troubles!  It would help us track down the issue if you were able to provide a log file.  I will email you privately with instructions for how to do that.

Thanks,
Ben

2 Messages

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74 Points

Lightroom SYNC FAILS. Just admit it. After a year of this you should be totally ashamed.

Employee

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478 Messages

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10.7K Points

Hi Hugh,

If you're having a particular problem with sync in Lightroom, and would like to help us fix it, let me know.  I'll contact you privately with instructions for generating and submitting a diagnostic log, which will help us track down the issue.

Thanks,
Ben

3 Messages

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120 Points

OMG, why don't you fix the software instead then you can address ALL these complaints at once.

Champion

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6.3K Messages

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108K Points

To fix these issues, they have to be able to see the problem and figure out the trigger, and to do that, they need to work on specific cases and diagnostic logs. Considering the small percentage of users affected, they're almost certainly quite obscure triggers too, which makes them even harder to track down.

That doesn't make it any less frustrating as a user, but equally, complaining without specifics won't magically fix things either. So if you're having issues, share the logs.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

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120 Points

I've stopped using the product in my primary workflow. Fixed

2 Messages

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70 Points

What is your replacement Daniel?

3 Messages

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100 Points

Victoria, could you please contact me with this Syncing issue? If your the champion I would love to hear your solutions. As it is, again I’m twisted between Canon 5D having two cards, work away on the iPad Lightroom mobile iPad app, workflow editing a number of images, then back home on the desktop it’s like a car crash a) syncing with any efficiency these edits made while mobile back to the desktop , then b) syncing the 5D harddrive (nit SD card as no reader) back to my desktop to then edit. My Lightroom desktop just stopped a number of time. Been sitting on syncing 353 photos for 1/2 an hour now. And by the way I wasted 2 hours trying to download to my desktop Lightroom. Disappointed AGAIN !!! I cannot explain how much this turns me off photography.Where is the clear and 100% transparent tutorial showing me how to manage this slow upload problem? I’m yet to bill Lightroom for my wasted time. They had previously offered a couple of months off the subscription, but Victoria over to you for your kind advise as a sweetener before I request the credit from Adobe Lightroom for paying for something that doesn’t work or have clear tutorials to help. By the way I’m on 100mb/per second download so not an internet speed problem.

Champion

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6.3K Messages

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108K Points

My advice would be to let one of the engineers look at the diagnostic logs so they could figure out what's wrong. I will pass this thread along to an employee so they can contact you for those logs. Completely understand you're really frustrated, but please watch your language as this is a family site.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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9.5K Messages

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130.8K Points

I would second Victoria's advice, Robert. We''d like to see your log.  Would you be willing to send us a diagnostic log?

Go to Preferences > Account and hold down the [Alt/Opt] key and click the [Diagnostic Log] button that appears.  Send to: (email removed)
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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100 Points

Just emailed the logs a requested.  Thanks for the assistance

Adobe Administrator

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9.5K Messages

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130.8K Points

Robert, the log you sent was from Lightroom Classic.  This is a Lightroom Desktop thread for the cloud-based software.  I will have to reroute your log to the Classic Team. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

Has this been resolved? Adobe help have remotely accessed my mac already, deleted my 2900 images which were constantly syncing and advised that I export from within my mac files NOT from the card reader. I did this BUT now have the 115 images that I exported stuck in sync mode! Have only had thus account for a couple of weeks! WASTE OF MONEY!

8 Messages

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190 Points

@lightroomqueen may someone look at my logs too? I have 5 photos constantly syncing, a spinner at the folder and at the cloud at the right top side. But when I click to see which photos are being synced I see black hole, just like others.

10 Messages

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350 Points

2 years ago

I am also having this problem with Lightroom CC (for Windows 10) perpetually showing that it is "Syncing 1 photo" (see screenshot below).

It seems that all my photos are synced, however. When I filter to show "Syncing" photos, no photos appear (see screenshot below). All my photos are in albums, and all my albums have the blue icon indicating that all photos in them are "Synced and stored locally." All my devices with Lightroom installed (including on the web) show the same number of total images.

I checked my diagnostic log. Under "Sync/Error Assets" an asset ID is listed. I found that asset ID in Managed Catalog.mcat and noted the associated filename. A photo with that filename no longer exists in Lightroom CC or my local backup drive. I had permanently deleted that file (i.e., I deleted the file and then also permanently deleted it from "Deleted Items"). When I tried to re-import an image with that same filename (just for testing purposes), Lightroom CC warned me about the duplicate image.

It seems that there might be a catalog database entry, but no image file to sync, hence the perpetual syncing. Does anyone know a way to remedy this situation (without taking unnecessarily drastic measures)? Thank you!

Steps I have taken unsuccessfully, thus far: Restart the program, restart my computer, pause/resume syncing, uninstall/reinstall Lightroom CC, install the prior version (2.3). Someone on a support chat suggested that I delete the local Managed Catalog files and let everything re-sync down from the web, but I do not want to do that if I don't have to (that solution seems unnecessarily drastic for such a minor glitch).





Adobe Administrator

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9.5K Messages

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130.8K Points

Likely unrelated to the existing thread - moving to its own thread

Please reference the new conversation here: Lightroom Desktop - 1 Syncing Photo Never Syncs
Adobe Photography Products

Quality Engineering - Customer Advocacy

17 Messages

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268 Points

a year ago

Two weeks ago I thought I give Lightroom CC another try. I migrated a slice of my Classic Catalogue to CC. On the first day, everything looked good. But since I started working on my other devices (iPad and iPhone) too, I am also experiencing the sync issues again and again on Lightroom CC (latest) Desktop on MacOs (10.14 and 10.15).

First it was only a handful of pictures which I could fix by deleting and re-adding. But to be honest, this is still a pretty painful workaround. Now, Lightroom is stuck with 49 open syncs (see screenshots). However, the grid with the sync filter applied shows 42 pictures. Removing and re-adding is not feasible anymore. The pictures are spread across the catalogue.

It seems to be connected to my changes to the people view. While my mobile devices seem to be in sync, the desktop app shows a different state of my people assignments. Also, the picture that are still being synced seem to be the last ones that were touched by my people assignments.
I am not sure anymore but I think the diagnostic log was showing that only metadata is being synced.

I hope you can help. Already during my first tests I got the impression that the sync is too buggy to consider it production-ready. About 1 1/2 years later it is still the same :(
Even though Lightroom CC still lacks a couple important (geo-)tagging features, I really like the possibility to only take my iPad for travels and stil being able to sync and backup my photos. The mobile app is good enough to make some rudimentary adjustments and quickly rate and reject pictures. 



17 Messages

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268 Points

Also, while trying to sync the Lightroom Helper process consumes 100 percent of on of my CPU cores causing a lot of fan noise. I am happy to send you my diagnostic logs if you give me a mail address. 

Adobe Administrator

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9.5K Messages

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130.8K Points

Referring to: "While my mobile devices seem to be in sync, the desktop app shows a different state of my people assignments"

What does your web view show (https://lightroom.adobe.com)?  Is it in sync with the mobile devices or does it show something else?
If you select one of these stuck assets and make a minor develop adjustment (Exposure +.01) does the image then sync?
Adobe Photography Products

Quality Engineering - Customer Advocacy

17 Messages

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268 Points

Interesting. The web view doesn't show the people view at all. I also double checked the settings in my desktop and mobile apps. "Enable people view" is still active.

Also, I applied some minor dev adjustments to the pictures. The images are still not syncing. Yesterdays, I was importing some new images in the desktop app. They have just been added to the list of unsynced images. 

17 Messages

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268 Points

Ok, I did some more tests. Neither newly imported images nor any changes to existing ones from the desktop app sync with the web or mobile devices. The mobile devices and the web however seem to be in sync. Additions to the catalog from my mobile phone also show up in the web and on the iPad.
No luck however with the desktop catalog.

I would try to reinstall the catalog on my desktop but I already downloaded GBytes of photos to my local NAS. Loosing the desktop changes, the images I imported two days ago and having to download all images again would be quite painful.

Adobe Administrator

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9.5K Messages

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130.8K Points

Go to Preferences>Account and hold down the [Opt/Alt] key. Generate a Mini Report and email it to me at:
<no longer available>

(edited)

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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72 Points

5 months ago

Using Lightroom 9.4 and still have this issue

17 Messages

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254 Points

Me too. Each time I sync the list grows. It started out with 12 and is now up to 27. Is there going to be a fix any time soon?

3 Messages

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80 Points

I've been struggling with this issue now for a couple of years and I'm now working in the basis that I'm paying to use software that edits and all the rest and that's what I'm going to be have to be happy with. You're offering me a mythical 1TB of storage I've never actually been able to access. I don't need any help, because I've accepted your software doesn't work after all these years. At least not in this way. This thread is three years old and the issue is still not resolved. I'm happy with LR as an image editor and catalogue tool but it's stuck firmly on the ground. 

1 Message

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60 Points

4 months ago

stuck on paste setting. i go to paste my setting to 10+ pictures and freezes