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jaroslav_85zm2dktgu6s9's profile

68 Messages

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2.1K Points

Sat, Oct 21, 2017 6:22 AM

Solved

Lightroom Desktop: Syncing stuck forever

Since I imported all my photos to the cloud with new Lightroom CC, there are 3 photos stuck in sync. Cloud icon still says it's syncing 3 photos for two days now. I can see this only on my computer with source files so I just guess it's something stuck in uploading. But I can't see what pictures and why are they stuck. If I add another photo, it syncs instantly with those 3 still remaining.

Responses

7 Messages

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190 Points

3 years ago

Piling on, I'm also stuck indefinitely syncing with no apparent way to understand why. 

6 Messages

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158 Points

3 years ago

Same here. I used to have 141 'stuck' photos, but cleaning up the keywords got that down to 1. For the last 6 days, I still have one image that isn't syncing. Maddening to say the least

1 Message

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62 Points

3 years ago

I'm having this issue also... Kind of. I've migrated around 30k pictures into the new Lightroom CC. It stopped syncing after doing 16k of the pictures. For 2 days it has not been able to move forward. Right now, if I exit Lightroom and restart it, it won't even show me my locally stored pictures. If I restart the whole Mac, after a few relaunces of the application, it shows me my albums and picture counts, but the sync still not continues.

On other devices I have, I'ts working, I can browse the 16k synced pictures, but I'm missing the other half and can't get it synced.

Really weird and scary. I generated a full debug report, but I don't know where to send it actually :)

1 Message

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60 Points

3 years ago

Also stuck with one photo for two days overnight. I don't see any meaningful network activity or disk activity. Logs would be helpful to debug. Or even showing the active photos that are syncing in the UI.

4 Messages

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296 Points

3 years ago

I have re-posted our problem in the Adobe support forum. please like/follow so we finally might get attention from someone at Adobe support one day..

https://forums.adobe.com/message/9962560#9962560

12 Messages

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250 Points

3 years ago

From the software preferences, can you see something in this area?

4 Messages

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296 Points

are you using cc or classic?

7 Messages

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190 Points

This post was for CC (not classic) so the above screenshot isn't really applicable.

Whoever named these needs their head examined...

12 Messages

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250 Points

Ops...  sorry ....
yes some confusion on the names...

Than I guess you're talking about this sync window:

2 Messages

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116 Points

3 years ago

FINALLY! Thank you!!!
It worked.

Adobe Administrator

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1.1K Messages

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18.8K Points

Woo hoo!!!

4 Messages

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186 Points

3 years ago

yeay!

7 Messages

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190 Points

3 years ago

Yeah! worked too. Thanks.

10 Messages

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250 Points

3 years ago

Yeeeesssss it worked, I can go to bed now, I din't sleep for many days 

Thanks

4 Messages

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250 Points

3 years ago

I'm in a similar situation...  I'm trying to sync 88,000+ photos and most of them seemed to upload fine. It's been stuck at 87 remaining for over a week, though.  I've tried the recommendations from the thread, but they don't seem to work.  I've tried to delete the stuck photos, but they never actually get removed from the library.  I've also changed the metadata, but it doesn't seem to help.  I've contacted Abobe support and their best advice was to point me at this thread.  It's a little frustrating.

10 Messages

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250 Points

3 years ago

It is frustrating, I agree.

I had 877 photos stuck in that sync pending, the thing I do to fix my problem, I take the #2 : with the star. I forgot to explain witch one I use in my answer.

Good luck
Pierre

1 Message

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60 Points

3 years ago

Is there another solution? I tried the above and its still stuck... This is getting frustrating.

4 Messages

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136 Points

Hi Rick - I have the same problem. Neither resetting preferences, nor uninstalling and reinstalling (with or without keeping the app preferences) from Creative Cloud worked. Still stuck not syncing (and workarounds don't help after reinstall, either). New photos added also no longer syncing. Sigh.
brent

4 Messages

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136 Points

Update: Resetting my network adapter, all IP settings, sockets etc. etc. + adding key words (not stars/flags) worked.  Hardly a controlled experiment, because I tried all of those things simultaneously!

6 Messages

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158 Points

Rick,
I tried this before and after the latest update (installed today), and no satisfaction. I still have 1 stuck photo that perpetually is syncing.

2 Messages

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70 Points

I tried all the suggestions and nothing worked. So I reset all sync data (in LR Classic) which is starting over with the syncing. This finally got rid of the perpetual "syncing 1 photo." Now I will pay attention whenever syncing photos and see if it gets stuck. At least that will narrow down where the problem is.

4 Messages

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94 Points

John - how did you reset all the sync data?

4 Messages

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94 Points

Actually - mine seems to be fixed now and here is what I did - logged into the adobe website and logged out of all open sessions, ALL of them. Then logged BACK in on Lightroom CC, Lightroom Classic, and LR for iPad. Syncing now progressing normally, and file numbers declining in the que. Maybe it is that simple?

https://account.adobe.com/sessions

3 Messages

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396 Points

3 years ago

Still happening to me. The suggested "fix" works, but I shouldn't have to baby sit my 16,000 photos while they upload. The 1.1 release hasn't fixed this issue for me. After about 15-20 photos uploaded, it just sits there for hours and refuses to actually sync another photo until I either A: follow the suggested "fix" which makes it work for another 15-20 photos, or B: restart Lightroom CC. When is it expected for this bug to be fixed?

4 Messages

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250 Points

3 years ago

I agree that this issue is really frustrating.  At this point, I'm considering moving from Lightroom CC to some other product.  Syncing is one of the primary features and it hasn't worked reliably since launch.  How are we supposed to trust it with our photo libraries?

68 Messages

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2.1K Points

Honestly, I was thinking about the same because these issues, lack of features and poor performance but gave it up after realizing how bad it is out there out of Adobe world :D It is not perfect at the moment but still the best available. And with your contribution even better.