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68 Messages

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2.1K Points

Sat, Oct 21, 2017 6:22 AM

Lightroom Desktop: Syncing stuck forever

Since I imported all my photos to the cloud with new Lightroom CC, there are 3 photos stuck in sync. Cloud icon still says it's syncing 3 photos for two days now. I can see this only on my computer with source files so I just guess it's something stuck in uploading. But I can't see what pictures and why are they stuck. If I add another photo, it syncs instantly with those 3 still remaining.

Responses

Official Solution

Employee

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574 Messages

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11.5K Points

3 years ago

I'm sorry you all are having difficulty syncing. Try these steps and let us know it helps:

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon () at the upper-right corner. 

2 Messages

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94 Points

Thanks for the workaround! This worked like a charm :)

Employee

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574 Messages

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11.5K Points

NIce!!

6 Messages

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158 Points

Well, I would love to say that this worked, but alas, when I selected all photos, the square grid view, and clicked on the cloud icon with the option key held down (Mac), there is no images shown. But the sync panel tells me that it is syncing one image. 

for the last 8 days...

4 Messages

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136 Points

I am having this problem intermittently... sometimes I can fix it by going to task manager and manually stopping all the Adobe/CC processes, then 1-20 images will sync on restart. The fix above works occasionally to get one more synced, but not consistently...neither flagging/starring images, or deleting and re-adding
Win10 Lightroom CC.

14 Messages

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312 Points

It worked for me too - syncing the last 5 photos on my desktop, many thanks.

Official Solution

Employee

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574 Messages

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11.5K Points

3 years ago

You could try resetting Lightroom preferences:

Close Lightroom then hold down Option-Shift (Mac) or Alt-Shift (Win) while opening Lightroom then choose Reset Preferences from the dialog box.

Then try the above steps again.

If that doesn't work try uninstalling LrCC from the Creative Cloud app and reinstalling it.

Let us know if this helps.

Rick

57 Messages

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1K Points

Any news on that? None of the workarounds worked so far for me. I've migrated my Lightroom Clasic catalog of 56000 files and 400 GB but over 19000 of those files are not able to sync. There is no way I'm going to delete originals and re-import those files as I would loose all the edits I've made in LR Classic.

4 Messages

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90 Points

When I had the issue I rebuilt the catalogue in Lightroom Classic and the issue disappeared. It may have been a coincidence as I don't understand why it would have anything to do with Lightroom CC. It takes a while though, and be sure to back up your current one.

4 Messages

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94 Points

How did you rebuild the catalog? I am on a PC

Official Solution

Employee

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574 Messages

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11.5K Points

3 years ago

We are continuing to work on this issue. We had hoped the last update would have squashed it but...

Thank you for any patience you can offer.

8 Messages

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190 Points

Any progress yet?

I have this issue and am fully up to date nearly a month later. 

Your suggestion of 'holding altshift while opening' does not present any option to reset preferences. 
This is incredibly frustrating since I currently use Lightroom on a daily basis and my libraries will not sync because it's stuck syncing two files for about a week now.

Please elaborate on your "reset preferences" theory for windows users.

8 Messages

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190 Points

Also, there is no cloud icon to click on, I can't see what you were talking about with that either

Employee

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574 Messages

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11.5K Points

Hi Taz,

Are you using an older version of Lightroom? 

Here is a post on how to reset preferences for current and older versions:

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Does that help?

8 Messages

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190 Points

I literally just uninstalled and reinstalled using creative suite and it's still stuck on the same two files but I'm definitely up to date.

I'm using Lightroom CC Classic.

8 Messages

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190 Points

This is what happens if I hold altshift while doubleclicking. 

No asking to reset preferences

19 Messages

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600 Points

3 years ago

Mine is stuck at one photo. Have gone through all photos and they are marked as backed up.

19 Messages

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600 Points

3 years ago

Mine was stuck at one photo for a long time. Now all is ok :-)

68 Messages

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2.1K Points

3 years ago

Still stuck here. I did not manage to fix this yet.

4 Messages

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296 Points

3 years ago

same problem here. stuck with ONE photo...

4 Messages

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122 Points

3 years ago

Same here, stuck with 12 photos not syncing. In LR CC Classic you can at least see which pictures don't sync but in LR CC there isn't such an option anymore. 

3 Messages

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120 Points

3 years ago

Same here stuck with 43 photos. Restarting CC does not help. Why isn't there a report bug feature beyond a stupid web form? You could be getting logs from us instead of HTML.

4 Messages

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186 Points

3 years ago

Same here. Stuck with 219 photos (from a total of 36.478). Synching now for 2 days without a break. Is there a log or debug mode to see which photos are causing the problem?

34 Messages

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776 Points

3 years ago

Stuck with 33k photos and never before so frustrated with Adobe Lightroom CC is a huge joke. And the worst thing is that I can even not reset all this stupid migration and start over. 
It says that LC CC was built from scratch but apparently no one bothered to check for quality. Just releasing a buggy beta version is a joke

1 Message

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60 Points

Hey. stuck here with 36K photos mid migration. Have you managed to solve the problem?

2 Messages

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74 Points

I completely agree with you. The syncing issue has made me abandon this software for good

4 Messages

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296 Points

3 years ago

is there anyone from Adobe support active in this forum? it seems that the "community" cannot solve this issue, because it ́s a BUG! selling a costly subscription but not being willing to provide any kind of support is a joke...

2 Messages

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116 Points

3 years ago

Same here. Stuck at 216. New files sync but take much longer than they should...need a fix ASAP!

2 Messages

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92 Points

3 years ago

First of all, sorry for my bad englisch!
same here. stuck at 4 Fotos (from 16.500). Found by accident 2 of this 4 fotos.
Information (Sync Status) to this 2 Fotos:
Metadata will sync
Local: Original File (Originaldatei)
Cloud:  pending (Ausstehend)

It seems that the "Metadata" are the cause of this Problem.
Only Adobe support can solve this issue (Tank you)

2 Messages

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94 Points

3 years ago

Same thing here stuck with 106 photos :(