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2 Messages

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370 Points

Sat, Mar 16, 2019 11:57 AM

Solved

Lightroom Desktop: Syncing Issues when Originals are stored on a NAS

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

Responses

Adobe Administrator

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9.2K Messages

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128.3K Points

2 years ago

Greetings all,

Since my last comment on this thread 30 days ago I've deployed another Synology NAS configured as closely as I can to what I can glean from the comments found in this thread.  Thus far, we've been unable to reproduce this behavior with our NAS systems in QE.  Syncing operates at the same speed regardless of whether the NAS is connected or not.  We are running Mac 10.14.5 and Win 10 on the NAS and both seem to be performing fine. 

I am hoping someone can provide some additional information that will help us discover where the issue may lie. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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214 Points

I have 60,000 images and after 35,000 stored to the NAS LR has stalled.

6 Messages

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214 Points

I believe the issue is the instruction for LR to use the Originals on the NAS as the primary data source.  LR should just use the cloud originals (and just update the NAS originals as needed).

6 Messages

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214 Points

Rikk, in your testing have you used >40,000 photos?

Adobe Administrator

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9.2K Messages

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128.3K Points

I have. Still no hiccups
Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

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6.2K Messages

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106.4K Points

I don't suppose someone could try it on a home network Rikk? I'd guess Adobe's network is optimized to the hilt by a bunch of techie experts, whereas the average home network will likely be slower and hit a few more glitches. I suspect it's worse over WiFi than wired too.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

11 Messages

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198 Points

I do have the problem with a wired gigabit connection between the NAS and my computer.

6 Messages

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214 Points

SOLVED - (actually bypassed)

I think I managed to bypass the issue with my NAS.  It took me a while (because I am not a techno) but I have created SCSI drive on the NAS and connected to it from the computer ... in the last 24 hours I have down loaded and stored on the NAS 55,000 originals.  When I left this morning it only had 6,000 to go (and this is all on WiFi) :)

From what I can work out the SCSI is a direct access drive (LR thinks it is a local hard drive) rather than a NAS which is a shared service.

I still believe the issue stems from LR trying to use the local originals (which are not local) as the primary data source.  The store originals option should be just that storage (backup copy).  Use the cloud for the working copy (it does a very good job).

Adobe Administrator

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9.2K Messages

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128.3K Points

From Victoria: "I don't suppose someone could try it on a home network Rikk?"
Yes, both Dev and QE have taken NAS's home with them and tried them on their home networks. We've tried to VPN into the NAS remotely and other methods. We are still unable to reproduce.
Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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198 Points

Is there anything we can do to help?

And have you checked whether this could be related to the country the user comes from? For example, I am from Germany, and it could be that this results in different servers being used for the cloud?!

Champion

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6.2K Messages

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106.4K Points

Rikk, if any of the engineers want to screen share and root around my NAS settings to see if they can track it down, they're very welcome to do so.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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86 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom CC stuck when backing up on NAS.





























































































Hello,  

I have a library of 90000 pics for about 1.5 T and I use Lightroom CC to play with them.

I want a backup solution on my NAS on top of the cloud storage.

 

In LR CC preference I have set the local storage of originals to my NAS.

However the following issues are encountered which makes LR CC unusable:

 

1. Syncing is extremely slow.

2. Sync gets stuck at around 22500 pictures. Restarting app and computer allows the sync of a couple more and that's it.

3. While Syncing the application is just stuck with the infamous circle turning and turning for ever.

4. Cannot navigate into my pics while syncing which should work in the background without affecting the app usage.

5. There is no information whatsoever on the status of the sync progress so I dont know where it will end up. If ever.

 

I read some posts that other users are encountering similar issues but Adobe does not come with any proper answer .

 

Note that my computer, NAS, internet, intranet speeds are optimum and work perfectly otherwise.

I have been using this set up locally with Aperture since years with no issues.

 

I am losing my time, money and nerves with all these LR CC issues.

So I would appreciate if you could be of any help.

 

Thanks in advance.





















































































































































5 Messages

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106 Points

2 years ago

I'm happy to see this topic being resurrected. I spent no less than 20 hours (yes, actual hours) in chat or on the phone with a half-dozen or more official adobe support agents, and in the end, the only solution I could find (not they) to make this work was to forget the NAS and use only a local hard disk for the "store a copy of originals at the specified location" option, then for backup purposes to manually sync the Lightroom CC folder from that to my NAS. Not ideal. 
I'm running a Synology NAS. 1GB LAN connection between computer and NAS, 300/15 Mbps WAN connection. First 1,000-1,800 are no problem, after that a slow and steady grind to a halt. I've sent in several kinds of very large diagnostic files and apparently that was of no help to Adobe. Currently running Lightroom CC 2.3 on macOS 10.14. And internet and LAN are blazing fast for any other kind of activity, so this is a special Adobe cloud sync issue, not a general LAN or WAN issue.

14 Messages

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304 Points

2 years ago

Hi guys

I'm having the exact same problem. I recently switched to Lightroom CC and I have about 260GB of images on Adobe's servers. I then configured Lightroom CC to download the master images to a folder on my Synology NAS. At first everything seemed fine and Lightroom started downloading. However, after about 80GB the problems started and the download became slower and slower. With a lot of playing I managed to get to about 120GB but in the end the download halted completely. At some point I came up with the idea to reset my masters downloads folder to a local folder. So I opened the preferences, set everything correctly, clicked "Done" and then Lightroom prompted me with the dialog that it needed to restart in order for my settings to apply. I clicked restart. However, the application did not restart. I could reproduce this problem and I further noticed that when changing something in the application settings and then reopening the application settings my changes weren't even there anymore. Also other aspects of the application began behaving very weirdly (extreme long load times when looking at images, I could not pause the sync anymore, etc...). In essence Lightroom behaved completely unpredictable. After a lot of fiddeling around I somehow managed that Lightroom accepted my choice of a local folder and about 5GB of my 120GB of downloaded images made it to from my NAS to my local drive. That's a bit weird.... where have the other 115GB gone?? However, Lightroom then immediately began downloading at full speed from the servers and my masters were on my machine in a matter of hours. 

In conclusion I can say that putting the master folder on a NAS does not work with Lightroom CC. At least in my setup. Something seems very wrong when attempting this.

I'm running MacOS Mojave, I have a DS1415+ and I normally get an upload speed of about 700 Mbit/s to my NAS (on WIFI). My Mac is connected via WIFI to the local network. The network drive is mounted using the SMB protocol (not AFP).

Since syncing to a NAS is officially documented on the Lightroom CC help pages I hope that Adobe fixes this issue in a timely manner.

As a sidenote to Adobe: please make it also possible to "back up" all albums and not only the masters. I want to have a worst case scenario backup of my work on my harddrive as well.   

Champion

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6.2K Messages

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106.4K Points

2 years ago

Guys, can you help me test a theory please? Can you post how many photos are in All Photos? And how much cloud space they take up?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

64 Messages

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1.1K Points

55083 photos; 424 GB

64 Messages

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1.1K Points

What's the theory?

Champion

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6.2K Messages

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106.4K Points

Thanks. Adobe's having a little trouble reproducing it, but I suspect they need to test with a larger number of photos. Mine seems to grind to a halt at about 22k out of 100kish. I'm wondering if anyone sees it with smaller volumes (e.g. 20k or less)

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

64 Messages

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1.1K Points

I was facing the same problem as described in this thread, deleting my online catalog and re-synchronizing it from scratch fixed the issue, only 170 images were not synchronized and I have to fix them manually. Since then all new photos or edits are synchronizing without any issue (although speed is far from my expectations or LR classic).

12 Messages

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230 Points

Hello, The problem is exactly the same with small databases, I have one set up with <5000 pictures and 200 GB.

I would bet that it is a problem of ressource/bandwidth allocation when uploading and copying. I experience similar "freezes" for example when I copy files to the NAS and try to sync LR CC. Very often LR would "lose track" of the number of pictures to be synced and just stay unresponsive.

3 Messages

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92 Points

117,448
338GB

11 Messages

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198 Points

72246 photos
~640 GB

5 Messages

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106 Points

2 years ago

84,000 photos; 687 GB

3 Messages

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92 Points

2 years ago

117,448
338GB

1 Message

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62 Points

a year ago

Same issues with about 11,000 images and 330 GB (all RAW.) Lightroom is unusable because neither images nor previews load. It also freezes all the time trying to move newly downloaded images. Single albums with anything from a dozen to a few hundred images also freeze, so I'm not sure the number of images would play a big role.

Funnily, when I unmount the network device before starting LR because then Lightroom relies on the caches or downloads it from the cloud which apparently is much faster than reading it from the NAS, so everything works flawless....

I want the originals on the NAS for backup purposes so I currently, as a "workaround" just mount the NAS folder for new images and then unmount it afterwards... It's a bit stupid but well

Edit: BTW I tried 2.4 too, so the problem does not appear to be solved with the new update.

1 Message

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62 Points

a year ago

I have the same issue with MacOS 10.14.6 and Lightroom 2.4. Upload is stalled. My photos are on an external disk.

P.S. I also have problems logging into this forum using the Brave browser because of nasty third party cookies used for tracking purposes.

Champion

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6.2K Messages

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106.4K Points

How is the external disk connected? If it's not network storage, that could be a different issue.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

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82 Points

a year ago

I'm experiencing the same issue where Lightroom CC is essentially unusable while configured to store all originals on my NAS and the NAS is mounted. This thread made me realise that I can unmount the drive and have everything except the backup work.

Important info...

Assets in library: 70k
Assets not synced: 54.5k (78%)
Library size: 518GB
LRCC version: 2.4.1
OS version: macOS 10.14.5
NAS: Synology DS1511+
Mount type: SMB

When my NAS is mounted, there's an interesting behaviour where the first time I launch LRCC I can click on the cloud icon in the top right and see the library size and that it's "Syncing n photos", but if I dismiss that little popup and click the cloud icon again I cannot see the library size or the number of photos remaining to be synced.

The same thing happens if I open Preferences to view the library size shown in the 'Account' tab: it works the first time but the next time I open it there's no sizes listed against 'Backed Up' and 'Available Cloud Storage'.

There are a few others things that don't work while my NAS is mounted:
  • In the Local Storage preferences menu, 'Required Space' says 0 bytes, and 'Photo Cache' says 0.00 MB
  • Navigating between albums or even trying to filter my library (e.g. to see photos where Sync status = 'Syncing') or doesn't work and the loading spinner never disappears
  • Generating a diagnostic log never finishes (it hangs at approx. 50% progress)
As soon as I unmount my NAS and relaunch LRCC everything (except having those 54k photos sync...) works as expected. I've been impressed with everything else after switching from LR Classic, so I'm really hoping there's someone from Adobe looking into this unfortunate trend.

Adobe Administrator

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9.2K Messages

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128.3K Points

Can you share a screenshot of your complete mounting link? "smb...." Send to email expired
Thanks

(edited)

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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82 Points

Hi Rikk, the SMB URL I'm using it smb://192.168.1.5/Photos

I'll email my diagnostic log to you now, thanks.

Adobe Administrator

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9.2K Messages

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128.3K Points

James, 

I am wondering if you mount your NAS by "Shared volume name" rather than by IP address if you see any difference?
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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82 Points

I disconnected my NAS and reconnected it using the address `smb://diskstation/Photos` (where the `diskstation` hostname resolves to the same IP address as before) and when I relaunched LRCC it showed me the red bar across the top that says "/Volumes/Photos is disconnected. Please reconnect to finish syncing", even though that path exists and was mounted, albeit via a subtly different address.

I was trying a few different things to trick LRCC into accepting the "new" way of mounting the same NAS drive and eventually realised I should reset my preferences. After I did that it quickly scanned for the ~17k photos I have backed up to my NAS but had some sort of error. One option, though, was to 'forget path' or 'forget drive' which I did, and the error message in the red bar is now gone when I have /Volumes/Photos mounted via `smb://diskstation/Photos`, but I'm still seeing the same behaviour as in my original post.

I'm tempted to delete both the 'Managed Catalog.*' files within my `Lightroom Library.lrlibrary` bundle, as well as the `/Volumes/Photos/Lightroom CC` path and start the backup process again to see if that helps, because I'm running out of other ideas.

11 Messages

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198 Points

a year ago

I have the same (or similar) issue – I decided to move my ~70.000 originals from my Macs internal disk to a Synology NAS, and Lightroom started to move the originals there. This became slower and slower, and after three days I had to interrupt this by pressing the "stop until next run" button (don't know the English button text, translating from German). 

Now, whenever I start Lightroom, It first checks the photo indices, then it starts to check fotos - right now it says "Foto wird geprüft 120 von 32695" – but it seems to have stalled. Sometimes it stalls earlier, sometimes later. In any case, I will never see it reach the final count. 

What can I do to provide more debugging info?

Adobe Administrator

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9.2K Messages

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128.3K Points

a year ago

Current status on this issue:

At Adobe we are currently unable to reproduce this problem in house with our NAS connected devices. In order to attempt to identify and fix the issue we would need a few persons experiencing the issue to do the following:
  1. Contact me via Email indicating your willingness
  2. Install a Config.lua file on your system.
  3. Encounter the problem
  4. Send us the requested log file
  5. Provide NAS Model/Description
  6. Provide Total Storage of NAS
  7. Provide Total Free Space on the NAS
If you are willing and able to do this, contact me at (email removed)
Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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198 Points

a year ago

Quick question: Is the recent update of LR supposed to fix the issue? I didn't try to move to the NAS yet.

11 Messages

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198 Points

I quickly checked it, and it seems to persist.

Adobe Administrator

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9.2K Messages

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128.3K Points

a year ago

You can check the status of issues at the top of the page. This one is still "In-Progress". When fixed, it will say solved. We are continuing to investigate this issue. Thank you for your continued patience. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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64 Points

Rikk, there seems to be variations of a basic problem, and I would like confirmation that my problem is the same.  I work on a PC (Windows 10) and my local storage for Lightroom Desktop is a Synology NAS.  I have about 35K items in Lightroom.  Most are jpg or CR2 photos, TIF scanned photos/35mm slides, and around 400 videos.  After loading new pictures into Lightroom, they sync very quickly (100 new images are processed in less than 10 to 15 minutes). My problem is syncing always fails to advance below 9 images.  This has been occurring ever since I migrated my photos from Lightroom Classic about 2 months ago.  When I filter on SyncStatus = Syncing, I get the "Oh no! A black hole." screen, but the Cloud status indicates "Syncing 9 photos." I would like to know if this is the same problem that is being worked by Adobe support or do I have to do something different to have someone work on it.  Thanks for your attention.

Adobe Administrator

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9.2K Messages

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128.3K Points

This doesn't sound related to the thread.  It sounds like you have nine images that are stuck.  Check for assets in your Deleted Items first and see if you can clear anything there. 

Next, go to https://lightroom.adobe.com and see if you have any images in the special album called Sync Errors (upper left):  The black thumbnails, if any, will advise you on steps to take from there. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

a year ago

I am experiencing the same issue. 

2014 Mac Mini on Catalina.
Latest version of Lightroom from the App Store (3.0 MAS)
ReadyNAS 104 with 4x 4TB HDDs setup in Raid 5 (Firmware 6.10.2)

Lightroom would freeze and not sync when a mapped drive on the NAS was selected as the location to store originals.

As a work around I selected a local location and successfully downloaded all originals (approx 25000 photos/150gb). I then tried changing the location to the NAS. After a restart, Lightroom started moving the folders to the NAS but it froze after moving around 3500 photos.