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2 Messages

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370 Points

Sat, Mar 16, 2019 11:57 AM

Solved

Lightroom Desktop: Syncing Issues when Originals are stored on a NAS

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

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Official Solution

Adobe Administrator

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8.5K Messages

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121.6K Points

a month ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

I have had Lightroom open for the past 9hrs as I can't seem to shut it down. Force quit is not working and I cannot shut my computer properly without shutting down Lightroom first.

I have also attempted to move the local storage, delete the library and change the setting for the Graphics Processor.

The weird thing is, that is working fine on web - I was able to download my last edits and delete images, but the application on the computer doesn't seem to update the changes.

I just keep seeing a loading circle, which freezes sometimes, and then starts again.

(edited)

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

Stephan we need to get a diagnostic log from you to further investigate your issue.  
Go to Preferences>Account and hold down the [Opt/Alt] key. Click the [Diagnostic Log] button and send the resulting log to:
(email removed)
 Adobe Photography Products

Quality Engineering - Customer Advocacy

48 Messages

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624 Points

How long should it take to create the diagnostic log or one of the others? For each log it stops half way and then nothing happens the next hour.

Adobe Administrator

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121.6K Points

That is too long. You may need to turn off your NAS to generate the log. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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121.6K Points

2 years ago

I am moving this thread to In-progress. We've opened an issue with the engineering team to track this though we haven't yet reproduced this internally. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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64 Points

2 years ago

Any update on this? I have almost 49 thousands pics and I really can't say what is real sync status. 

101 Messages

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1.4K Points

2 years ago

What happened Here? This thread is very old. Was the issue solved?

1 Message

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60 Points

2 years ago

For that, I have some different information which will be fine for all. So for that you just so one thing see some technical review and from there you will get it properly. 

Canon Error code 1660

Adobe Administrator

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2 years ago

Please see my comment from 4 weeks ago. When the status changes we will update this thread. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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210 Points

2 years ago

I have this same issue when trying to save all originals to my network folder (windows).  I'll send along my diagnostic log as well.

8 Messages

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210 Points

2 years ago

Unfortunately, the diagnostic log never completes.  It just gets stuck in the same way that the sync gets stuck.  Is it possible to grab the log somewhere even if it's incomplete?  Would that be useful?

Adobe Administrator

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Are you Mac of Windows, Matthew?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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210 Points

Mac

Adobe Administrator

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Do you see this file? ~/Library/Application Support/Adobe/Lightroom CC/lrcc_console.log

If so, Zip that and email it to me please!
 Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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210 Points

I dont have any log files on my machine that are similar to that name

8 Messages

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210 Points

I was able to get one to complete: DiagnosticLog.html

Adobe Administrator

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Send the resulting log to:
(email removed)

You cannot attach it to a forum post.
 Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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@Matthew - can you go to Help>System Info... and reply with your exact installed Lightroom Version number?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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210 Points

Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019)

8 Messages

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210 Points

Rikk, I hope you received my email yesterday.

Adobe Administrator

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Can you get me a screenshot of your ~/Library/Application Support/Adobe/Lightroom CC/ folder?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

101 Messages

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1.4K Points

2 years ago

Forgive me for asking but I’ve read the OPs question and am trying to understand just what is being synced and what is being stored and where?

On my setup here, I have some 30,000 plus images. I import new images via iPad, iPhone or the Desktop into ‘the cloud’. The Library is stored on the main drive, and I have the settings set to store originals on another internal drive used only for that purpose.
It doesn’t seem to matter where the originals are imported from, they end up in the storage location as well as in the cloud.
When I first set it all up it took forever to sync all the images, but now it’s fine.
So what I’m trying to understand from Stephens question is just what is being synced that involves the NAS. If the NAS is just storage for the originals, then it won’t need syncing will it? They get stored there as originals on import. I’m assuming? As well as going to the cloud.
Or have I misunderstood this whole thing.?

But also... if you are trying to sync a lot of images to the cloud at the same time, that probable won’t work. For some reason the link to Adobe seems to be very poor.

Adobe Administrator

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Setting your Preference to store Originals on the NAS tells it to store images being actively used by Lightroom CC on the NAS. This includes images yet to be synced to the cloud and images being pulled back down for editing, exporting, sending to Photoshop, etc.  It also includes Albums where you've set the album to Store Album Locally. 

Note that it is not a separate backup of your images. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

101 Messages

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1.4K Points

I didn't think LRCC used the Originals for editing? 

This is where I've stored a copy of my originals. According to Preferences - > Local Storage.
Nothing in there gets edited, modified or otherwise altered. Just stored.



I have them stored in Date order, and these are the last imports, stored as backups in that location.



All images are stored in the Cloud, from where they are pulled to be worked on, modified or retouched. via Smart Previews. They are then available to all my devices. iPad, iPhone, and Desktop. 
If I need to revert to the original - it is pulled from the Cloud, not local storage.
If I Save the modified image, it is saved to the Cloud as a smart preview, or I can Export it as a new file entirely.
When I import new images, from any of my devices, they are immediately stored up in the Cloud and I can check this by going to the web interface, but they are also stored in the above location at the same time and left there. Becoming effectively a 'backup'

In the Cloud, via lightroom.adobe.com the images and structure are exactly the same as on my Desktop and devices.

Cloud (Web) base


Desktop base



As I mentioned in passing previously when I first imported all my images 43,854 of them, into Lightroom CC I originally had them in LRClassic. I also had them stored as originals on a spare drive. The import from LRClassic simply wouldn't work properly. Big mess.
So I cleaned out LRCC, and reset it to 0. Carefully set up Preferences as you see, with the Originals stored on an Internal drive used only for that purpose.
I then began the Import from the other image file repository. So the images were imported to LRCC, sent to the Cloud - I have a Fibre Optic connection the Internet, and stored locally at the same time in the designated storage location.
The Import and Sync process took about a week to complete. Beware Adobe's pathetic Cloud/internet link.
Even then, there ended up some six I think images that simply would not sync. They just sat there. On them, I gave up. I have no idea what happened to them in the end, because now some two months later everything seems to run smoothly.

Now, if the original posters Local Storage of Original Copies are on a NAS drive, it shouldn't make a blind bit of difference.
Unless there are Spaces somewhere in the Pathname to the folder on the NAS. That shouldn't matter - but sometimes it does.
That's the whole idea of LightroomCC. You can work on your images from anywhere, as everything is stored in the Cloud. That's what I understand anyway? It works for me.
Just out of curiosity - if the OP doesn't have that log file in
 ~/Library/Application Support/Adobe/Lightroom CC/
then there is probably something wrong somewhere else. The file lrcc_console.log should be there. Don't forget the tilde at the start of the path.

My apologies if I'm interrupting - but I find this interesting. because I've seen something somewhere else about NAS problems... 

and ... maybe the OP doesn't have enough Cloud storage? or a fast internet connection. Not that that matters because Adobe's isn't.







Champion

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103.8K Points

> I didn't think LRCC used the Originals for editing? This is where I've stored a copy of my originals. According to Preferences - > Local Storage. Nothing in there gets edited, modified or otherwise altered. Just stored.

Stored... and read when you start editing or zoom to 1:1. And new photos added to there, or removed when deleted.

> All images are stored in the Cloud, from where they are pulled to be worked on, modified or retouched.

If there's a local original available, as there is in this case, Lightroom will use the local copy, because it's faster than downloading from the cloud.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

101 Messages

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1.4K Points

Thanks, yes. You reminded me. But the original doesn’t get modified. Just a working copy of it. Which is kept in the catalog.
However. In the OPs case that shouldn’t have any effect on the ability to sync a collection if the originals are stored on a NAS Drive I’d have thought? Unless maybe the NAS is in sleep mode or some other idle state?
???

Champion

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103.8K Points

> In the OPs case that shouldn’t have any effect on the ability to sync a collection if the originals are stored on a NAS Drive I’d have thought? Unless maybe the NAS is in sleep mode or some other idle state?

Yep, it should be "just another storage location" just as if it's an external drive, although they can suffer from LAN connection issues with the amount of data being passed not only up to the cloud but also across the local network to the NAS, and there's an extra layer of NAS software in the mix too. There seems to be a pattern here worth investigating, as sync shouldn't just fail, even if it were to be slower.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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a year ago

Greetings to all on this thread. I have been thus far unable to duplicate this issue. Is anyone still experiencing this since the 2.3 update?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

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230 Points

Hello, I had the same issue, even with much less pictures (on 2.3). I have since disabled the "store original locally" because Lightroom became completely unuseable: opening 1 picture for editing would take 20 minutes while "syncing" (which stopped progressing).

Sometimes, I managed to get it to resync by pasting whatever edit-settings onto the photos that were not yet synced. It seems that this action re-activated the syncing progress but it was overall very sluggish. I had the impression that it was a bandwidth-related problem, meaning that I think Lightroom could manage to upload to the cloud and to the NAS at the same time.

Having a NAS-based copy of all my pictures is very important to me - As the OP, I'm using a Synology NAS; A feature request I have would be to allow for a Background sync directly between a NAS and the Creative Cloud Library.

8 Messages

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210 Points

a year ago

Rikk I am still experiencing this issue.  My problems were never resolved.  Lightroom is basically unusable until I disconnect my network drive, which of course defeats the purpose of storing my originals there.

My laptop drive is relatively small.  My NAS drive is big.  I'm happily paying for 1TB of Adobe Cloud Storage, but I feel uncomfortable having ~40k pictures of my family not backed up somewhere else.

If Adobe would just make a small program to sync pictures to a drive that would be ideal.  Lightroom is simply broken in this regard.

I have confirmed I am running on Lightroom 2.3 (May 3rd, 2019) macOS.  It appears to be able to move 1-10  pictures every time the program starts before it locks up.

1 Message

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66 Points

a year ago

This is incredibly frustrating and poorly implemented. This is a key feature for Cloud adoption. I wish I could export back to Classic.

1 Message

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62 Points

a year ago

I'm having the same issues. Syncing is incredibly slow. Lightroom CC is unusable as an editing tool. I'm about to cancel my subscription is a solution isn't found soon - its been months without any progress on this thread.

12 Messages

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230 Points

a year ago

I can confirm that NAS-backups and Lightroom CC are not working as the sync progress gets stuck.
As I explained in another thread, sometimes you can get it to resume uploading/copying by pasting edit settings (even without any changes) onto the unsynced pictures. But it remains extremely sluggish and slow.

No feedback from Adobe so far.

I have tried every possible combination of wired/wireless connection, Mac/Windows, Desktop/Laptop - very unfortunate that Adobe does not put any emphasis on this as I feel this is a huge feature that could close some of the gap between LR and LR CC (for those 'semi-pros' that are fine with the limited capabilities of LR CC). As others have pointed out, I too would like to have the Creative Cloud backup, but I need the .raw files along with the edit settings on a local backup (NAS), otherwise it's a no-go for me.