stephan_siehl's profile

2 Messages

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370 Points

Sat, Mar 16, 2019 11:57 AM

Lightroom Desktop: Syncing Issues when Originals are stored on a NAS

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

Responses

Official Solution

Adobe Administrator

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10.7K Messages

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142.1K Points

9 m ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

Stephan we need to get a diagnostic log from you to further investigate your issue.  
Go to Preferences>Account and hold down the [Opt/Alt] key. Click the [Diagnostic Log] button and send the resulting log to:
(email removed)

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

I am moving this thread to In-progress. We've opened an issue with the engineering team to track this though we haven't yet reproduced this internally. 

1 Message

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64 Points

2 y ago

Any update on this? I have almost 49 thousands pics and I really can't say what is real sync status. 

101 Messages

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1.4K Points

2 y ago

What happened Here? This thread is very old. Was the issue solved?

1 Message

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60 Points

2 y ago

For that, I have some different information which will be fine for all. So for that you just so one thing see some technical review and from there you will get it properly. 

Canon Error code 1660

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

Please see my comment from 4 weeks ago. When the status changes we will update this thread. 

8 Messages

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210 Points

2 y ago

I have this same issue when trying to save all originals to my network folder (windows).  I'll send along my diagnostic log as well.

8 Messages

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210 Points

2 y ago

Unfortunately, the diagnostic log never completes.  It just gets stuck in the same way that the sync gets stuck.  Is it possible to grab the log somewhere even if it's incomplete?  Would that be useful?

101 Messages

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1.4K Points

2 y ago

Forgive me for asking but I’ve read the OPs question and am trying to understand just what is being synced and what is being stored and where?

On my setup here, I have some 30,000 plus images. I import new images via iPad, iPhone or the Desktop into ‘the cloud’. The Library is stored on the main drive, and I have the settings set to store originals on another internal drive used only for that purpose.
It doesn’t seem to matter where the originals are imported from, they end up in the storage location as well as in the cloud.
When I first set it all up it took forever to sync all the images, but now it’s fine.
So what I’m trying to understand from Stephens question is just what is being synced that involves the NAS. If the NAS is just storage for the originals, then it won’t need syncing will it? They get stored there as originals on import. I’m assuming? As well as going to the cloud.
Or have I misunderstood this whole thing.?

But also... if you are trying to sync a lot of images to the cloud at the same time, that probable won’t work. For some reason the link to Adobe seems to be very poor.

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

Greetings to all on this thread. I have been thus far unable to duplicate this issue. Is anyone still experiencing this since the 2.3 update?

8 Messages

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210 Points

2 y ago

Rikk I am still experiencing this issue.  My problems were never resolved.  Lightroom is basically unusable until I disconnect my network drive, which of course defeats the purpose of storing my originals there.

My laptop drive is relatively small.  My NAS drive is big.  I'm happily paying for 1TB of Adobe Cloud Storage, but I feel uncomfortable having ~40k pictures of my family not backed up somewhere else.

If Adobe would just make a small program to sync pictures to a drive that would be ideal.  Lightroom is simply broken in this regard.

I have confirmed I am running on Lightroom 2.3 (May 3rd, 2019) macOS.  It appears to be able to move 1-10  pictures every time the program starts before it locks up.

1 Message

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68 Points

2 y ago

This is incredibly frustrating and poorly implemented. This is a key feature for Cloud adoption. I wish I could export back to Classic.

1 Message

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62 Points

2 y ago

I'm having the same issues. Syncing is incredibly slow. Lightroom CC is unusable as an editing tool. I'm about to cancel my subscription is a solution isn't found soon - its been months without any progress on this thread.

12 Messages

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230 Points

2 y ago

I can confirm that NAS-backups and Lightroom CC are not working as the sync progress gets stuck.
As I explained in another thread, sometimes you can get it to resume uploading/copying by pasting edit settings (even without any changes) onto the unsynced pictures. But it remains extremely sluggish and slow.

No feedback from Adobe so far.

I have tried every possible combination of wired/wireless connection, Mac/Windows, Desktop/Laptop - very unfortunate that Adobe does not put any emphasis on this as I feel this is a huge feature that could close some of the gap between LR and LR CC (for those 'semi-pros' that are fine with the limited capabilities of LR CC). As others have pointed out, I too would like to have the Creative Cloud backup, but I need the .raw files along with the edit settings on a local backup (NAS), otherwise it's a no-go for me.