2 Messages
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370 Points
Sat, Mar 16, 2019 11:57 AM
Solved
Lightroom Desktop: Syncing Issues when Originals are stored on a NAS
Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.
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Rikk
Adobe Administrator
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9.2K Messages
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128.3K Points
3 months ago
Greetings,
Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.
Thank you for your patience.
Quality Engineering - Customer Advocacy
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Rikk
Adobe Administrator
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2 years ago
Go to Preferences>Account and hold down the [Opt/Alt] key. Click the [Diagnostic Log] button and send the resulting log to:
(email removed)
Quality Engineering - Customer Advocacy
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Rikk
Adobe Administrator
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9.2K Messages
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2 years ago
Quality Engineering - Customer Advocacy
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rafael_sampaio_gcsdxpba5a6gy
1 Message
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64 Points
2 years ago
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rachalmers
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2 years ago
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robermartin
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60 Points
2 years ago
Canon Error code 1660
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Rikk
Adobe Administrator
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2 years ago
Quality Engineering - Customer Advocacy
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matthew_pardini
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210 Points
2 years ago
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matthew_pardini
8 Messages
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210 Points
2 years ago
10
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rachalmers
101 Messages
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1.4K Points
2 years ago
On my setup here, I have some 30,000 plus images. I import new images via iPad, iPhone or the Desktop into ‘the cloud’. The Library is stored on the main drive, and I have the settings set to store originals on another internal drive used only for that purpose.
It doesn’t seem to matter where the originals are imported from, they end up in the storage location as well as in the cloud.
When I first set it all up it took forever to sync all the images, but now it’s fine.
So what I’m trying to understand from Stephens question is just what is being synced that involves the NAS. If the NAS is just storage for the originals, then it won’t need syncing will it? They get stored there as originals on import. I’m assuming? As well as going to the cloud.
Or have I misunderstood this whole thing.?
But also... if you are trying to sync a lot of images to the cloud at the same time, that probable won’t work. For some reason the link to Adobe seems to be very poor.
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Rikk
Adobe Administrator
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9.2K Messages
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2 years ago
Quality Engineering - Customer Advocacy
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matthew_pardini
8 Messages
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210 Points
2 years ago
My laptop drive is relatively small. My NAS drive is big. I'm happily paying for 1TB of Adobe Cloud Storage, but I feel uncomfortable having ~40k pictures of my family not backed up somewhere else.
If Adobe would just make a small program to sync pictures to a drive that would be ideal. Lightroom is simply broken in this regard.
I have confirmed I am running on Lightroom 2.3 (May 3rd, 2019) macOS. It appears to be able to move 1-10 pictures every time the program starts before it locks up.
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chris_mulligan
1 Message
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66 Points
2 years ago
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charrisa_king
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62 Points
2 years ago
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vimo_f6ps53i0swc4a
12 Messages
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230 Points
2 years ago
As I explained in another thread, sometimes you can get it to resume uploading/copying by pasting edit settings (even without any changes) onto the unsynced pictures. But it remains extremely sluggish and slow.
No feedback from Adobe so far.
I have tried every possible combination of wired/wireless connection, Mac/Windows, Desktop/Laptop - very unfortunate that Adobe does not put any emphasis on this as I feel this is a huge feature that could close some of the gap between LR and LR CC (for those 'semi-pros' that are fine with the limited capabilities of LR CC). As others have pointed out, I too would like to have the Creative Cloud backup, but I need the .raw files along with the edit settings on a local backup (NAS), otherwise it's a no-go for me.
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