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1 Message

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70 Points

Sat, Nov 28, 2020 12:19 AM

Lightroom Desktop: Sync very slow

Hey everyone, I've recently decided to move my photos to Adobe Creative Cloud so that its easier for me to access and edit them on my iPad. It took about 2 weeks to transfer all of my photos onto the cloud for the first time (20k photos, 500+GB). For comparison, when I did the same thing with Dropbox earlier in the year, it took 3 days for about 300+GB of photos. I thought this was frustrating but it is a very large number of photos so I just let it be.

Yesterday, I went on a short trip and came back with 124 photos (4GB). I imported these photos into Lightroom and went to bed, expecting to be able to have them up on the cloud by morning. Its been about 12 hours and only 30 of the photos have been synced. I have an upload speed that averages about 13Mbps. Previously with Dropbox I would have expected all photos to have been uploaded in 1 to 2 hours at most. If its going to take me 2-3 days after taking a handful of photos to actually have them sync, Adobe CC starts to seem like a much less attractive option.

As anyone else experience unreasonably long sync times, and have you found anyway to get it to work faster?

Responses

Adobe Administrator

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9.1K Messages

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127.2K Points

2 months ago

I have 20 Mbps up and 48 images (Canon CR2 from a 5DMarkIV) took 35 minutes for me in my test. 

Do you allow your computer to go to sleep or hibernate? 

Are you using the latest version? 4.0?

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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100 Points

I have the same issue, over 24hrs just to upload 20 photo's. Mac left on over night and all day....I have several thousand photo's to upload, it is going to take years at this speed. Broadband good and working for streaming etc

3 Messages

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80 Points

21 days ago

I've had similar issues with the Desktop Lightroom 4.1 update.  Running on a Windows 10 system with lots of cores and memory.  Not only is the sync noticeably slower than with prior releases, it is difficult to impossible to perform other tasks until the sync completes -- e.g., viewing a video, or even trying to edit other images.

Adobe Administrator

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9.1K Messages

 • 

127.2K Points

Have you:

  1. Reset your preference file?
  2. Attempted a reinstall?
  3. Double checked your video drivers are up to date?
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

15 days ago

  1. Not sure what you mean by 'reset your preference file'.  There is a place to 'Reset all warning dialogs and tips' which does not seem to be related to my issue.
  2. Reinstall - did not.  
  3. Video drivers.  Up to date and work fine for all other applications.

I usually prefer to just report symptoms of a problem, and not speculate on a root cause diagnosis.   However, your suggestions did not touch on a key observation that I and others have reported -- syncing with the Adobe cloud is extraordinarily slow.  In my case, I also reported that other issues appear to occur when the sync is going very slowly.  The number of people reporting similar issues seems sufficient to suggest that this is not a local issue, but rather the root cause is either in the LightRoom application or in its communication with the Adobe Cloud.  I suggest that you refer this issue to the appropriate internal engineering teams, rather than toss out suggestions related to end-user configuration.

 

Adobe Administrator

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9.1K Messages

 • 

127.2K Points

Clean Lightroom Install Procedure

  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom
  • Restart the computer
  • Install Lightroom via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

If after attempting both of these you still have slow sync, please get me the video card model and the current driver version number. 

Also provide precise details for:

  • www.speedtest.net up and down speeds with sync paused in Lightroom
  • Size of syncing files in MB
  • Approximate number of files which upload per hour

Thanks for your help. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

I followed your clean install / preference reset instructions.  At the moment, LightRoom is not exhibiting any issues.  The issues started, perhaps coincidently, after the version 4.1 update.  They were intermittent, so I will contact you again if they reappear.

FYI.  My system has no separate video card.  Intel HD Graphics are integral to the E3-1226 v3 processor.  I also ran the speed test as you suggested -- ping 12 msec, download 89 Mbps, upload 3 Mbps.