Lightroom Desktop: Sync very slow
Hey everyone, I've recently decided to move my photos to Adobe Creative Cloud so that its easier for me to access and edit them on my iPad. It took about 2 weeks to transfer all of my photos onto the cloud for the first time (20k photos, 500+GB). For comparison, when I did the same thing with Dropbox earlier in the year, it took 3 days for about 300+GB of photos. I thought this was frustrating but it is a very large number of photos so I just let it be.
Yesterday, I went on a short trip and came back with 124 photos (4GB). I imported these photos into Lightroom and went to bed, expecting to be able to have them up on the cloud by morning. Its been about 12 hours and only 30 of the photos have been synced. I have an upload speed that averages about 13Mbps. Previously with Dropbox I would have expected all photos to have been uploaded in 1 to 2 hours at most. If its going to take me 2-3 days after taking a handful of photos to actually have them sync, Adobe CC starts to seem like a much less attractive option.
As anyone else experience unreasonably long sync times, and have you found anyway to get it to work faster?
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11 days ago
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creative cloud
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Rikk
Adobe Administrator
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9.1K Messages
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127.2K Points
2 months ago
I have 20 Mbps up and 48 images (Canon CR2 from a 5DMarkIV) took 35 minutes for me in my test.
Do you allow your computer to go to sleep or hibernate?
Are you using the latest version? 4.0?
Quality Engineering - Customer Advocacy
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Lloyd Dickman
3 Messages
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80 Points
21 days ago
I've had similar issues with the Desktop Lightroom 4.1 update. Running on a Windows 10 system with lots of cores and memory. Not only is the sync noticeably slower than with prior releases, it is difficult to impossible to perform other tasks until the sync completes -- e.g., viewing a video, or even trying to edit other images.
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Lloyd Dickman
3 Messages
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80 Points
15 days ago
I usually prefer to just report symptoms of a problem, and not speculate on a root cause diagnosis. However, your suggestions did not touch on a key observation that I and others have reported -- syncing with the Adobe cloud is extraordinarily slow. In my case, I also reported that other issues appear to occur when the sync is going very slowly. The number of people reporting similar issues seems sufficient to suggest that this is not a local issue, but rather the root cause is either in the LightRoom application or in its communication with the Adobe Cloud. I suggest that you refer this issue to the appropriate internal engineering teams, rather than toss out suggestions related to end-user configuration.
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