aaron_adams_70bqjxco0ie9w's profile

7 Messages

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146 Points

Mon, Feb 17, 2020 4:42 AM

Lightroom Desktop: Stuck syncing forever, but "Syncing" filter shows no photos

My Creative Cloud status has been stuck on "Syncing 3 Photos" for several months. When I open All Photos and set the Sync Status filter to Syncing, there are no photos listed; when I set it to Synced and Backed Up, 100% of my photos are listed, 0 filtered.

There is no apparent way to tell which of my thousands of photos are failing to sync, so I don't know which ones to try to delete and re-import.

I really wish the app was smart enough to show which photos are currently syncing. Better, I wish it would just figure out how to recover from this problem, or at least prompt me when it gets stuck.

As a paying customer, I also wish Adobe had a proper support channel for specific issues like this, so I wouldn't have to just post my problems online and see if anyone feels like helping.

Responses

Champion

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6.7K Messages

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111.7K Points

1 y ago

If you go to Lightroom Web, is there a Sync Errors collection top left? That often gives some clues.

7 Messages

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146 Points

1 y ago

No, nothing like that. I see Lightroom Classic seems to offer ways to see which photos have sync errors, but Lightroom doesn't seem to have any such thing.

7 Messages

 • 

146 Points

1 y ago

Any way I can catch Adobe's eye, maybe send a log for review? This issue has even managed to follow me to a new computer. Something's broken!