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Adobe Photoshop Family

3 Messages

 • 

90 Points

Sat, Jan 11, 2020 3:35 PM

Lightroom Desktop: Stuck syncing 40 photos

I recently migrated my photo catalogue from Lightroom Classic to Lightroom CC.  However, there are 40 photos which are still synching after nearly 3 weeks.  I have tried to fix this but nothing seems to work.  The proposed solution of pressing Option key and Cloud sign on top right hand corner does not work - it does not show any photos that are not synching. Same with the filter option - no photos are shown as problematic.   Is there an alternative way to resolve this problem?

Responses

7.9K Messages

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114.4K Points

8 months ago

Please go to Help>System Info... and get us your installed Lightroom version number. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

1 Message

 • 

60 Points

I have a similar problem. I have 45 images 'stuck in sync' in Lr Classic. All devices are receiving new sync files to Lr CC on Mobile & Web. But there are an unknown 45 stuck in Lr Classic somewhere. I have already deleted my entire cloud libraries, signed out, cleared cache, signed back in ... etc etc. 

Is there an option to help me fix?

7.9K Messages

 • 

114.4K Points

You can go to Preferences>Lightroom Sync and expand the bottom panel. Allow it 30 seconds to refresh and it will identify the problem assets and whether they are inbound, outbound, etc. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

3 Messages

 • 

90 Points

8 months ago

Thanks for your reply.  My version number is 3.1.  

7.9K Messages

 • 

114.4K Points

8 months ago

Would you be willing to send us a diagnostic log? 

Go to Preferences>General and hold down the [Alt/Opt] Key. Create a Mini Report. When you have this, ping this channel and I will send you a private message to retrieve it.

Adobe Photography Products
Quality Engineer: Customer Advocacy

3 Messages

 • 

90 Points

8 months ago

I have generated the report.  Is there anything that i can send you?

7.9K Messages

 • 

114.4K Points

Emailed you the info

Adobe Photography Products
Quality Engineer: Customer Advocacy