A

13 Messages

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190 Points

Sun, Nov 1, 2020 6:10 PM

Lightroom Desktop: Sliders have no effect on editing photo

In the edit panel, adjusting any of the sliders on the right has no impact on changing the image. This occurs when editing CR3 Raw images from a Canon R5. I've tried re-installing, enabling/disabling hardware acceleration, enabling/disabling local cache of image and previews. This is on Windows 10.  GPU is a 2080 Ti. Any ideas? 
 
https://share.icloud.com/photos/0L2_3oMFZ46lXV3odbdSu4dQg

Responses

Official Solution

Adobe Administrator

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10.7K Messages

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141.9K Points

8 m ago

Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Adobe Administrator

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10.7K Messages

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141.9K Points

9 m ago

Try this:

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Adobe Administrator

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10.7K Messages

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141.9K Points

9 m ago

Please go to Help>System Info… and get us the exact installed version number of your software. 

Adobe Administrator

 • 

10.7K Messages

 • 

141.9K Points

9 m ago

Reply from Engineering: 

Can you have the customer try to do the following:

  • Leave Store Smart Previews Locally checked
  • Quit LrD
  • Remove the previews folder that is next to the Managed Catalog.mcat file. (This step ensures there are no smart previews on next launch)
  • Launch LrD
  • Quit immediately after reproducing the issue
  • Send us a zip file containing the bad image and the entire zipped previews folder. (We will have up to a couple dozen depending on how many were synced before reproducing the issue)