Lightroom Desktop: Resets recently edited photos randomly and won't shut down

Did you ever find a solution to the random edit reset issue when you change the image selection?  

having the same exact issue repeatedly and losing a lot time re-editing.

This is still constantly happening to me since the update happened. You guys need to fix this or I will cancel and find another service to use. I lose hours of work nearly on a daily basis. 

This was fixed in the October release (Note this is an old thread marked solved)

Please go to Help>System Info… and get us the exact installed version number of your software. 

It says I have version 4.1. I tried to update it but it says I am up to date with software. 

Review this thread and see if this is the issue you are facing: https://feedback.photoshop.com/conversations/lightroom-desktop-cloudbased/lightroom-desktop-all-edits-done-lost/5fd13fca4d73274b86d64ffd 

No this is not the issue I am having. I edit maybe 50 to 150 photos in a batch. Once I am done I go to export and randomly like 10 to 20 photos have reverted back to unedited form. 

Reset your preferences

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Restart your computer and attempt to export again. If it fails, we will want a diagnostic log.

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

Yes it is still failing after resetting my preferences. Here is my diagnostics log. 

Lightroom Diagnostic Log

This is extremely frustrating . . . 

So can you do anything more to help me? I need to have this fixed. It is inhibiting my work. 

Same stuff happening here. No freezing, but the edits are regularly lost when just switching between the photos. It's getting impossible to work 

Same issue here. I am completely up to date with version 4.1. Preference reset doesn't help. @Rikk any updates on this problem? We're losing hours of work for absolutely no reason. Really frustrating.

We've been unable to reproduce this failure so far. At this point, what we need is reproducible instructions as to how to create this error condition. 

Can those of you on this thread who are still experiencing this issue provide step by step, detailed instructions for how to reproduce this consistently?

With your step by step instructions include your OS and OS version number. Thank you. 

@Rikk  

1. Mac OS Big Sur 11.1

2. Transfer photos on SD card to HD.

3. Launch Lightroom and create a new album. Import selected photos to the album.

4. Edit photos. This is where the problem occurs. As I go through editing the photos, I will notice that some appear to have reverted to the original settings. I'll click on the photos and all my edits will be completely gone. It happens every time I use Lightroom for the past 2 weeks. I just, right now, lost a full hour of work.

There is currently a bug that will cause edits to be lost if you exit Lightroom before moving to the next image to commit the sync but that would only affect a maximum of one image per launch/relaunch.

Are you seeing multiple images fail on a single launch? 

Yes. While I'm editing photos if you click on past photos or go into a grid mode, then randomly a dozen photos will revert back to unedited form. Obviously you guys haven't fixed this yet as many people are having this problem. 

I've spoken to engineering and they need to obtain a fresh diagnostic log immediately after this happens.  The previous cause was fixed in 4.0 and this occurrence is likely different.

The next time you see this occur: 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

@Rikk Update on the issue: I've just built a PC running Windows 10. I was previously running MacOS. The same edit-deleting-issue I was experiencing on MacOS is happening on Windows 10 as well. This is a brand new build-just installed the software yesterday. Everything is completely up-to-date.

Were you able to get the diagnostic log I requested in the post above this?

@Rikk  I hadn't seen that reply, but I've just generated two logs for you today. One is a brush tool issue, and one was this particular issue of having my edits reverted after restarting Lightroom to fix said brush tool issue. I have a detailed description in both logs. I'm still editing for another few hours, so I'll submit another log when I lose edits without restarting the app. How, exactly, can I get the logs to you? Looks like the link option here is only for hyperlinks.

I've contacted you for one of the two logs. 

For your brush tool issue, you should start a new thread as it is unrelated to this thread. 

Thank you for the logs. Our engineer has initiated a fix for the next release of Lightroom Desktop. 

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information.