niko_pernu

4 Messages

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130 Points

Wed, Jul 8, 2020 8:16 PM

Solved

Lightroom Desktop: Resets recently edited photos randomly and won't shut down

I've had this happen more than a few times: Lightroom clears all my edits from a photo, when I change selection to a next photo. I've lost more than days' worth of work since I haven't every time notice this happening, and it's a real bummer to see all edits gone after editing dozens of photos in one session. Also, each time this happens, the Lightroom app won't shut down and has to be force quitted.

There has to be a solution for this, right?

I'm using version 3.3 on a 2018 MacBook Pro.

Responses

Official Solution

Rikk

Adobe Administrator

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9.1K Messages

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127.3K Points

3 months ago

Greetings,

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy

udubmike

7 Messages

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120 Points

This is still constantly happening to me since the update happened. You guys need to fix this or I will cancel and find another service to use. I lose hours of work nearly on a daily basis.

Michael Mroczek

8 days ago

Rikk

Adobe Administrator

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9.1K Messages

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127.3K Points

This was fixed in the October release (Note this is an old thread marked solved)

Please go to Help>System Info… and get us the exact installed version number of your software.

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 days ago

udubmike

7 Messages

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120 Points

It says I have version 4.1. I tried to update it but it says I am up to date with software.

Michael Mroczek

8 days ago

Rikk

Adobe Administrator

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9.1K Messages

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127.3K Points

Review this thread and see if this is the issue you are facing: https://feedback.photoshop.com/conversations/lightroom-desktop-cloudbased/lightroom-desktop-all-edits-done-lost/5fd13fca4d73274b86d64ffd

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 days ago

udubmike

7 Messages

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120 Points

No this is not the issue I am having. I edit maybe 50 to 150 photos in a batch. Once I am done I go to export and randomly like 10 to 20 photos have reverted back to unedited form.

Michael Mroczek

8 days ago

Rikk

Adobe Administrator

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9.1K Messages

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127.3K Points

Reset your preferences

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Restart your computer and attempt to export again. If it fails, we will want a diagnostic log.

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

(edited)

Adobe Photography Products

Quality Engineering - Customer Advocacy

7 days ago

udubmike

7 Messages

•

120 Points

Yes it is still failing after resetting my preferences. Here is my diagnostics log.

Lightroom Diagnostic Log

Michael Mroczek

6 days ago

udubmike

7 Messages

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120 Points

This is extremely frustrating . . .

Michael Mroczek

6 days ago

udubmike

7 Messages

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120 Points

So can you do anything more to help me? I need to have this fixed. It is inhibiting my work.

Michael Mroczek

5 days ago

kf_photography

1 Message

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60 Points

Same stuff happening here. No freezing, but the edits are regularly lost when just switching between the photos. It's getting impossible to work

3 days ago

Nicole Beaulieu

1 Message

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60 Points

Same issue here. I am completely up to date with version 4.1. Preference reset doesn't help. @Rikk any updates on this problem? We're losing hours of work for absolutely no reason. Really frustrating.

a day ago

Rikk

Adobe Administrator

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9.1K Messages

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127.3K Points

We've been unable to reproduce this failure so far. At this point, what we need is reproducible instructions as to how to create this error condition.

Can those of you on this thread who are still experiencing this issue provide step by step, detailed instructions for how to reproduce this consistently?

With your step by step instructions include your OS and OS version number. Thank you.

Adobe Photography Products

Quality Engineering - Customer Advocacy

7 hours ago

nathan_crawford_48cmf95lzexfo

1 Message

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62 Points

6 months ago

Happening to me as well.

jens_mowatt

5 Messages

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132 Points

6 months ago

I also have this problem with the most recent version of Adobe Lightroom. It's reset two of my photos completely to the RAW file, with all of the changes lost. I never had this problem with the older versions of Lightroom CC, so I think this was a new problem that happened with the most recent update. I'm thinking of reverting to the old version so I don't lose my progress on important photos.

I've also had a few other annoying issues with the most recent update. It crashes constantly, and frequently freezes while importing RAW files. Again, I never had this issue with the previous versions of Lightroom, so it's strange that the new update has basically broken the program for me.

PZpix

3 Messages

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36 Points

Did you ever find a solution to the random edit reset issue when you change the image selection?

4 months ago

Rikk

Adobe Administrator

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9.1K Messages

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127.3K Points

6 months ago

We'd like to collect a diagnostic log from you the next time it happens. To generate, go to Preferences>Account and hold down the [Alt/Opt] key and choose [Diagnostic Log]. When you have one ready to go, respond to this thread.

Thanks!

Adobe Photography Products

Quality Engineering - Customer Advocacy

niko_pernu

4 Messages

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130 Points

Hi! Just got this happening again, and I created the diagnostic log before force quitting. Also, the network status on software was "unable to connect" but at the same time, the syncing logo was rolling. Also pasting edit settings wasn't possible during this time. And - as stated in the original post, the edits made in that session were gone. Please let me know where to send the log :)

6 months ago

Rikk

Adobe Administrator

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9.1K Messages

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127.3K Points

I've emailed you with instructions for the log. Thanks!

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 months ago

Rikk

Adobe Administrator

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9.1K Messages

•

127.3K Points

Got it. Thanks. I've attached it to the bug for the engineers to review.

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 months ago

aidan_jenkins

3 Messages

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74 Points

I am also experiencing this problem on Windows 10.0 with LR 3.3,as well as other issues. Any help?

6 months ago

jukka_forsten

1 Message

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62 Points

I'm also experiencing this almost daily. It may be some kind of Adobe Cloud connection issue.

6 months ago

niko_pernu

4 Messages

•

130 Points

Any updates regarding this issue, or solving it? Problems are still present, and honestly there is no way I am able to continue using Lightroom if there won't be a solution soon - feels like now I'm paying +150 € per year for something that wouldn't be worth it even if it were free. Price gap to competitors has closed ages ago by thousands of euros if we take into consideration the hours of work I've done to cover up the gone edits.

5 months ago

niko_pernu

4 Messages

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130 Points

Hate to keep complaining but.. For the past few days, I've had the program crash when launching it, or it opens up the usual way but the library seems completely empty and program is offline, even though the network connection works on all other apps. I have to start and quit, or alternatively have the program crash a few times before it opens up with my photos in it and functions normally.

5 months ago

PZpix

3 Messages

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36 Points

having the same exact issue repeatedly and losing a lot time re-editing.

4 months ago

wesley_waugh

8 Messages

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184 Points

4 months ago

This also happens constantly for me.

BUILD: 20200804-0825-1542eef
VERSION: 3.4

getOS: MacOSX
getOSVersion: 10.15.

Also cannot export photos during this time. Seems to be correlated with closing the lid on the laptop with Lightroom still running.

PZpix

3 Messages

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36 Points

4 months ago

Doesn't look like the "engineers" ever fixed this bug?

I'm on the latest update and have the same symptoms.

Adobe Photoshop Family

niko_pernu

Lightroom Desktop: Resets recently edited photos randomly and won't shut down

Responses

Rikk

udubmike

Rikk

udubmike

Rikk

udubmike

Rikk

udubmike

udubmike

udubmike

kf_photography

Nicole Beaulieu

Rikk

nathan_crawford_48cmf95lzexfo

jens_mowatt

PZpix

Rikk

niko_pernu

Rikk

Rikk

aidan_jenkins

jukka_forsten

niko_pernu

niko_pernu

PZpix

wesley_waugh

PZpix

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