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6 Messages

 • 

184 Points

Wed, May 1, 2019 12:14 AM

Solved

Lightroom Desktop: Please Support H.265 Codec for DJI Videos

While trying to import videos with HVEC (H.265) from my DJI Mavic 2 Pro I get 

"The video file appears to be corrupted or unrecognizable. It has no audio or video streams".

Here's an example video https://www.dropbox.com/s/bw3b9sicqqs7kqz/DJI_0011.MOV?dl=0

Which does have video frames.

Responses

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

If you create a video with a different codec (i.e. not H.265), does it import?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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184 Points

Yes, other videos import without issues.

Adobe Administrator

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8.5K Messages

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121.6K Points

Support for the H.265 codec with DJI videos is on our list but not yet supported. Unfortunately, I don't have an ETA on when the codec will be supported.
 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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184 Points

Other H.265 videos import fine. Just the ones from my mavic 2 pro done don't

LR on Windows doesn't support HEVC (H.265) video. LR on Mac does support HEVC: HEIC and HEVC media files support in Lightroom and Camera Raw

2 Messages

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112 Points

I have same issue on LR Classic Mac OS X.
Trying import files from DJ Mavic 2 Pro mp4 files in hevc
Error - The video file appears to be corrupted or unrecognizable. It has no audio or video streams.
==
GeneralComplete name                            : /Volumes/
Photos/2019-04-26/DJI_0043.MP4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/mp41)
File size                                : 354 MiB
Duration                                 : 29s 697ms
Overall bit rate                         : 99.9 Mbps
Encoded date                             : UTC 2019-04-26 10:02:42
Tagged date                              : UTC 2019-04-26 10:02:42
Writing application                      : Lavf56.15.102

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L5@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 29s 697ms
Bit rate                                 : 99.9 Mbps
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                       : 0.402
Stream size                              : 354 MiB (100%)
Encoded date                             : UTC 2019-04-26 10:02:42
Tagged date                              : UTC 2019-04-26 10:02:42
Codec configuration box                  : hvcC

1 Message

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100 Points

I have a similar issue with videos taken with my Huawei P20 Pro. Videos formatted with "H.264" are fine, but videos formatted with "H.265" will not display in Photoshop (or Windows Media Player, for that matter). VLC Media Player can play these files without issue, so it is clearly a codec compatibility problem.

Being able to edit H.265 videos in Photoshop is important for me, so please prioritize a patch for this if possible.

Thank you,

Graeme

6 Messages

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184 Points

@Rikk Flohr , do you ever plan on responding ?

34 Messages

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782 Points

The DJI Mavic 2 is becoming a significant tool for professional photographers.  While its still images are correctly opened in LR, it is very inconvenient that we can't load the video files from a drone flight alongside the stills.   I do hope Adobe can fix this.

6 Messages

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184 Points

2 years ago

Yes.

6 Messages

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184 Points

2 years ago

Rikk Flohr, can we get you to provide a comment here ? please read the entire thread.

Adobe Administrator

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Have you updated to Lightroom Desktop 2.3 yet? Changes were made in the way video is handled in 2.3. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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112 Points

a year ago

New LR 9.0 - same old problem

25 Messages

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478 Points

7 months ago

Lightroom 9.2.1 on macOS 10.15.4, still can't import videos taken by Mavic Pro 2 with DLog-M or HLG colored.
Tested on June 7th, 2020, EVERYTING is updated to date.

Adobe Administrator

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8.5K Messages

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121.6K Points

This thread is regarding Lightroom Desktop and is fixed. Lightroom Classic needs to be on a new thread. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy