robert_preoteasa's profile

2 Messages

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80 Points

Wed, Feb 5, 2020 11:46 PM

Lightroom Desktop: Not importing on Macbook

Hi,

I just installed a free trial of Lightroom CC on my Macbook with Catalina 10.15.3.

I am trying to import a photo from my local files but the importing process is stuck without any error displayed. Tried reinstall of the app, tried 3.0 and 3.1 versions but still the same issue.

Responses

Adobe Administrator

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10.7K Messages

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142.1K Points

1 y ago

Is your license a federated license (Corporate/Eduction/Etc)?

2 Messages

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80 Points

1 y ago

Hi, it was the normal user trial from the website. I spoke with the support last night and it ended to be a problem with Macos Catalina and the user rights. It worked when creating a new user and installing the app again.