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1 Message

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70 Points

Thu, Dec 17, 2020 4:30 AM

Lightroom Desktop: needs to restart to clean?

Just installed lightroom and this constantly flashes on screen then lightroom closed, reopens itself and says this again and keeps circling.

Responses

Adobe Administrator

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10.1K Messages

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135.9K Points

4 m ago

Are you Mac or Windows?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

Ive got the same issue and am on windows 10.

Adobe Administrator

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10.1K Messages

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135.9K Points

Recommend that you check with your video card manufacturer and ensure you are using the latest update for your GPU. 

If so, have you tried disabling your GPU in preferences?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

Will do, I can run all of the other Adobe products however so how do I disable my GPU in preferences. Additionally, earlier this year lightroom was bugged for me and when refreshing my license it kept saying I didn't own it however when I clicked through it always said I had and therefore I haven't been able to use it.

5 Messages

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108 Points

@Rikk  I'm on Windows 10 and I have this problem. I've never had a problem with any other Adobe products, just this one. I own it through my school and it's not expired yet. I only just got this PC one month ago so there shouldn't be any problem.

I tried uninstalling and reinstalling, same thing happened

5 Messages

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108 Points

@Rikk It's fixed for now. I looked  at another comment and the paused syncing worked for me although I can no longer use the cloud for any future projects.

  

6 Messages

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110 Points

I too own it through the school however there isnt enough time for me to pause the syncing. Any other solutions?

Champion

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6.5K Messages

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109.6K Points

@PigTown10101 a long shot but try disabling your network connection (e.g. wifi) temporarily.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

10 Messages

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150 Points

3 m ago

Having the same issue in the past couple of days, having used Lightroom successfully on my Mac for a few months now. Any suggestions for a fix for Macs?

5 Messages

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110 Points

3 m ago

Getting a slightly different problem but Lightroom doesn't want to open anymore:
Bought a new Mac M1 Mini and transferred my system to it - now everything is running in OS 11 Big Sur
Tried to open Lightroom today but it won't open.

Am told I need "Adobe Application Manager" to run the product.

Well, do I ?

Never had a problem with it before on my MacPro and I can't see how to actually get the Application Manager.

Is this a bug ?

5 Messages

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110 Points

Tried to re-install the Lightroom App but told that the Installer needs to be updated for my operating system.

Champion

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6.5K Messages

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109.6K Points

@Pixcels which Lightroom version are you running? The message about the installer needing an updated makes it sound like LR6 or earlier, which won't install on Big Sur because the installer has 32-bit components. You'd need one of the current versions on a subscription.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

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110 Points

Oh Poo.
Well I am now out of the Adobe loop - as I have previously purchased outright my copies of Photoshop (6 versions) and Lightroom (all the updates to 6)

I am not prepared to now go down the subscription software route so it looks as though this is the final parting of the waves for me and Adobe.

I have used the Adobe products for about 25 years and unfortunately will now have to say goodbye after investing £1000s in software and countless hours in acquiring the skills to use it.

Not very happy.

Adobe Administrator

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10.1K Messages

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135.9K Points

3 m ago

Try resetting your preference file:

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

I did this and reset my preferences however upon re opening I am still promted by the "Lightroom needs to restart to clean up a few things" and still stuck in this loop.

10 Messages

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150 Points

Thanks @Rikk, I have tried this but am still stuck in the same loop. Any other ideas? 

5 Messages

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108 Points

I did this too. It didn't work for me. Same cycle, but thanks for trying.

12 Messages

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172 Points

hi @weepingangelemma we found a solution, its in the post below... i made another post with clearer instructions here.. fyi it works for mac but dont know if it does for Windows

https://community.adobe.com/t5/lightroom/recurring-restart-message-that-doesn-t-let-me-use-the-app/td-p/11636085?page=2

(edited)

Adobe Administrator

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10.1K Messages

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135.9K Points

3 m ago

Next step is to perform a clean reinstall of the application.

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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150 Points

Hi again Rikk, we tried that, still the same problem after uninstalling and reinstalling Lightroom following the instructions above. Any other ideas?

Thanks for your help.

6 Messages

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110 Points

I too tried that and the previous solution, the problem still exists

Adobe Administrator

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10.1K Messages

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135.9K Points

3 m ago

Are you fully synced from your desktop to the cloud or do you have syncs pending?

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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150 Points

Pictures are being saved locally not to the cloud, so no syncs pending. 

Adobe Administrator

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10.1K Messages

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135.9K Points

Go to your Cloud icon and capture the screen so I can see your status please. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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150 Points

Hi Rikk ... cloud icon in top right corner does have rotating progress circle...

10 Messages

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150 Points

And here's close up of the sync window

12 Messages

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172 Points

I can confirm that I have the same progress circle as well - @Kurt how did you open the sync window? - id like to see if mine looks the same as yours.

10 Messages

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150 Points

It took a few tries ... we managed to open it on one of the restarts, during the couple of seconds just before the "clean up" message opens and locks everything up. Good luck!  

12 Messages

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172 Points

haha I FIXED IT!!!

ok so here's what I did - like you said.. when you open lightroom, in the second before you get the pop up, click on the cloud icon to open the sync window.. then VERY quickly hover over the blue syncing circle that says 'syncing photos' - the blue circle icon will change to say 'Pause syncing' - click on it. it should then say "sync Paused". you will then still get the popup warning about cleaning - click OK. 

If you did it right (pat yourself on the back for having the fastest fingers in the west!), lightroom will restart, the cloud icon will say syncing paused by default and you won't get the error anymore.

Hope it works for you!

(edited)

12 Messages

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172 Points

to note - as soon as I switch the syncing in the cloud icon back to "resume syncing", I   immediately get the popup window about "cleaning" and get stuck in the continuous restart loop.

I restarted the steps above and paused syncing and it worked fine so no dramas, BUT @Rikk although keeping the syncing paused doesn't bother me much (as I am working locally), it would be great if there is a solution that would allow us to resume syncing and not get the pop up (incase in the future I wanted to save to the cloud).

(edited)

10 Messages

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150 Points

Thanks @mmakki ... we've done what you suggested, and that has also worked for us, we are finally out of the 'clean up' loop. But we now don't seem to have any of our previous edits in Lightroom. When we try to use Lightroom to open the copy and renamed versions of the Lightroom Catalog, we have nothing there. I can see that there are plenty of folders/subfolders (138MB worth) ... but when we try to open the library via finder, Lightroom opens without any images.

12 Messages

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172 Points

this goes beyond my technical expertise tbh - im not an expert user in lightroom, I use it to edit a few photos now and then... Im guessing @Rikk would be best to help out with this? 

5 Messages

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108 Points

@mmakki TYSM!! It worked!! It definitely took quite a few tries but it does work. 

5 Messages

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108 Points

@Kurt Hopefully you can get back the edits that you previously worked on. I haven't used it yet so in my case, the paused syncing is okay for me. I fortunately have 1TB of space to work with so it's fine that I can't use the cloud. 

12 Messages

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172 Points

3 m ago

jumping on here after being advised in this post: https://community.adobe.com/t5/lightroom/recurring-restart-message-that-doesn-t-let-me-use-the-app/td-p/11636085?page=1

Im on Mac and facing the same problem - I uninstalled and reinstalled twice, I reset preferences, I deleted the cache, I signed out and signed back into creative cloud; all to no avail - any help to resolve this would be much appreciated. 

12 Messages

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172 Points

to add - I also uninstalled all my adobe apps and uninstalled creative cloud - reinstalled creative cloud and only installed Lightroom - unfortunately still getting the same error

12 Messages

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172 Points

another update - I used the adobe creative cleaner tool to remove all adobe files on my laptop. I then reinstalled cloud and Lightroom again (nothing else) - still getting the message: 

"Lightroom needs to restart to clean some things up for you."

lightroom restarts and the message repeats.

forgot to mention Im on Mojave - 10.14.6

12 Messages

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172 Points

I tried to install older versions of lightroom (the ones available on CC - versions 4.0 and 3.4) - unfortunately that didn't work either, still getting the same message. I feel the next step is to updgrade my OS to Big Sur (which I do not want to do)

Adobe Administrator

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10.1K Messages

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135.9K Points

@mmakki - are you fully synced to the cloud or do you have syncs pending?

Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

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172 Points

Hi Rikk, no files on cloud - everything on the system.. please see image below:

(edited)

12 Messages

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172 Points

also - I updated my Mac to Bug Sur - still getting the same message.. I uninstalled and reinstalled lightroom after Big Sur upgrade, that hasn't resolved the problem either unfortunately.

Adobe Administrator

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10.1K Messages

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135.9K Points

3 m ago

We'd like to obtain files from you: 

First if you have access to the Lightroom>Preferences Menu we'd like to obtain a Diagnostic Log. 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

If you cannot reach this menu send us: 

The lrcc_console.log file in the ~/Library/Application Support/Adobe/Lightroom CC folder.

Thanks!

Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

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172 Points

Hi Rikk,

I was able to access preferences despite having the message pop up on my screen - here below is the log. 

https://www.dropbox.com/s/kc2zpo74dt34rx4/DiagnosticLog.html?dl=0

Also, I tried accessing the log through the Lightroom CC folder, but I couldn't find that folder for some reason - sending below a screen shot of the path that I have incase you may find it handy.

10 Messages

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150 Points

Adobe Administrator

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10.1K Messages

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135.9K Points

3 m ago

Thanks Kurt,

With Lightroom closed, if you go to https://lightroom.adobe.com and attempt to log in using the same Adobe ID does it log in? 

If yes, does launching Lightroom Desktop now clear the looping message when you unpause sync?

(edited)

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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150 Points

Hi Rikk ... we did not have any success trying to log in at lightroom.adobe.com

Adobe Administrator

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10.1K Messages

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135.9K Points

Can you describe what happens when you try to log in on https://lightroom.adobe.com? 

Can you provide a screenshot?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

3 m ago

@Rikk I still have the lightroom needs to restart to clean some things up for you and cannot pause the syncing like suggested by @mmakki anythiung else to trY?

Adobe Administrator

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10.1K Messages

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135.9K Points

1 m ago

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy