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15 Messages

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324 Points

Mon, Jun 22, 2020 7:15 PM

Acknowledged

Lightroom Desktop: Magenta Cast on Export (Mac only)

I just did, but the exported photos are wrong again in version 3.3.
Uninstalled and installed a few times now.
For reference I run MacOS Catalina 10.15.5 on a 2017 5K 27 inch iMac with 3.4 GHz Intel I5 and a Radeon Pro 570 graphics card. I tried disabling GPU acceleration, but nothing works.If there is anything I can test let me know, going back to 3.2.1 again now.

Let me share 2 screen grabs, 1 of the development window, and another one of the export preview window. Without making any edits. (Camera Nikon Z 6)

Maybe my info helps.



Note: This conversation was created from a reply on: Lightroom Desktop 3.3: Lens corrections not visible in thumbnails.

Responses

Adobe Administrator

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8.2K Messages

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118.3K Points

4 months ago

This is a different issue that the original poster was reporting. 

OP- "Since updating, I have noticed that when I apply lens corrections to newly added photos, the effects of those corrections are not visible when viewing the photos in grid view or in exported jpgs of the photos. "

You are seeing a Magenta Cast with no edits applied. This should be a separate thread. 

Was: https://feedback.photoshop.com/photoshop_family/topics/lens-corrections-not-visible-in-thumbnails-af...  
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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8.2K Messages

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118.3K Points

4 months ago

Which profile is applied to this image?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

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324 Points

4 months ago

Camera Portet V2, but also visible when using Adobe profiles.

15 Messages

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324 Points

4 months ago

Adobe Administrator

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8.2K Messages

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118.3K Points

4 months ago

We've opened a bug report in our system to investigate this further. Thank you for the information. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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96 Points

Thank you!  I'm having this issue too.  It's basically a show stopper for exporting images.  Please keep us posted.

Champion

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2.2K Messages

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37.1K Points

4 months ago

Rikk, the same LR 3.3 issue has also been reported at the below LR forum link. Nikon Z6 export files have a red tint. It appears to be only happen on Mac systems and I can't duplicate the issue on my Windows 10 system.

https://community.adobe.com/t5/lightroom/horrible-red-tint-when-exporting-from-raw/m-p/11235774?page...

2 Messages

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62 Points

Rikk i have the same problem with Todd both for my z6 and m9 which i haven't encountered in the older LR only in LR3.3 on mcbook. works perfectly fine during editing but problem occurs when exported. i hope you and your team can fix this problem soon. tnx

Employee

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44 Messages

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1.1K Points

Rikk added a workaround as a comment earlier. Here are the instructions from his comment. 

Until this a fix for this issue is released, here are some workarounds you can use to get things working correctly again:

You can install Photoshop or Bridge
or
You can install the Adobe DNG Converter (Free)
or
You can follow this procedure.
  1. Locate the profiles inside Lightroom.
    1. In Applications, go into Adobe Lightroom CC folder
    2. Right-click Adobe Lightroom.app and choose Show Package Contents
    3. Open Contents, then Resources folder
    4. Copy the folder called CameraProfiles
  2. Paste into /Library/Application Support/Adobe/CameraRaw. (If the folder doesn’t exist, create it first.)
  3. Go back to the Lightroom app and do the same for the LensProfiles folder. 
  4. You should now see:
    1. /Library/Application Support/Adobe/CameraRaw/CameraProfiles and 
    2. /Library/Application Support/Adobe/CameraRaw/LensProfiles
  5. Relaunch Lightroom and try exporting again.
Note that the Library folder mentioned in step 2 is not the /Users/yourusername/Library/... . You need to be in just plain /Library/ in the drive's root...

Can you try these steps and verify if it works for you?

4 Messages

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134 Points

As mentioned a few days ago for me personally, I tried this workaround and this did not work for me. What has been working fine for me is simply using version 3.2. Not ideal but it's working for now.

2 Messages

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70 Points

4 months ago

I would like to make it known that this problem spans far beyond just Nikon Z6 users.  This is happening to me with my EOS R and I've seen other similar stories from Fujifilm users.

And it all points back to the most recent update.

Just when I get my image dialed in.  Upon previewing for export, the image turns an ugly red.  Oversaturated skin tones.  And a major stop in my workflow.

I've been using Lightroom reliably for about 6 months now.  Ever since I found out you could download directly from the App Store.  And I've never once had this issue.

Is there anyway Mac users can rollback to the previous version of Lightroom?  I actually enjoyed the simplicity (and the exporting) a lot better.

Champion

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2.2K Messages

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37.1K Points

Open the Creative Cloud app, click on the three dots . . .  next to Open for the Lightroom app, select Other Versions, and then select 3.2.1.

2 Messages

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70 Points

For some reason, that option to select "Other Versions" is not available to me.

Champion

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2.2K Messages

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37.1K Points

Below is what it looks like on my system. From inside LR Desktop app go to Help> About Lightroom and tell us what version is showing. The latest version is 3.3. Please insert a screenshot of what you're seeing in the Creative Cloud app. Thank you.



Adobe Administrator

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8.2K Messages

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118.3K Points

@Nolan  - what is your OS version number?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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100 Points

Just a quick report that I experience exactly the same problem with my Nikon Z6 and the recent update. And yes, I am a Mac user as well. 

3 Messages

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80 Points

Same issue with a Nikon Z7, LR3.3 (from App Store)
Looks fine in editor but very purple when exporting

5 Messages

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100 Points

I was able to revert back to version 3.0. Now it works fine again on my iMac but of course, I`d like to use the newest version. 

117 Messages

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2.9K Points

For those of you seeing this issue, did you happen to ever try the new watermarking feature? I'm wondering whether we broke something with that addition.

6 Messages

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160 Points

I have not tried the watermarking feature. Would using it possibly resolve the issue?

15 Messages

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324 Points

Haven't used that feature so far, but sounds like Adobe is clueless.

6 Messages

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160 Points

4 months ago

I have the same issue which I've documented here: https://community.adobe.com/t5/lightroom/pink-hue-rendered-upon-export/m-p/11285419?page=1#M29426

It's not a monitor issue. I ran an experiment where I exported the image and it came out with a pink color cast. Then I imported that exported image back into Lightroom and saw that there was still a color cast. 

I did not do any edits to counter any pink color cast therefore I was not biased by my monitor to correct in that way. If this were really a monitor issue, I would only see the pink color cast on my MacBook Pro. But instead, I see it on all my devices (iPhone, iPad, Samsung TV via airplay). 

I'm using Lightroom (cloud based) v3.3 on a MacBook Pro 16" (2.3 GHz 8-Core Intel Core i9, AMD Radeon Pro 5600M with 8GB graphics, 32 GB 2667 MHz DDR4, running latest version of Catalina 10.15.5). Upon exporting photos, several (seems random) images are rendered with a pink/magenta hue.

After seeing some of you mention that you've went back to an older version of Lr. I will be trying that as a TEMPORARY fix until a Lr is able to fix this issue. I'll report back and see if going to an older version of Lr helps for me. 

2 Messages

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74 Points

How do you install an older version of Lightroom? I installed from Mac App Store and version 3.3 was the only option. 

15 Messages

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324 Points

3 months ago

I would have expected a fix for this problem by now, otherwise at least some acknowledgement from Adobe that they found the cause of the problem.

4 Messages

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134 Points

3 months ago

I am running into this exact same issue. Exporting from RAW images from my Nikon z6, Mac Catalina 10.15.6, and on the latest version of LR cc version 3.3 in export preview and after exporting, the images have a magenta cast.

Hoping there is a number to call or a solution to this issue soon. This is adding so much more time to my workflow for clients and is incredibly frustrating.

5 Messages

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100 Points

Hi Sam, you can do what I did and revert back to an older version. In my case, version 3.0 solved the problem for now. You can do this with Creative Cloud. Cheers, Max 

4 Messages

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134 Points

Thank you, Max! I am downloading version 3.0 now to see if that will work. Thanks!

Adobe Administrator

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8.2K Messages

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118.3K Points

Just a quick recommendation - don't revert to 3.0 but rather revert to 3.2.1. It  should correct the problem and give you the benefit of many bug fixes and some features.   The team is still working on this issue for an upcoming release. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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100 Points

Thanks Rikk, I will try that version as well! 

25 Messages

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484 Points

One person on the U2U forum mentioned that exports are OK if white balance is set to “As Shot”

Has anyone investigated if the color cast appears on images with a custom WB compared with As Shot? I haven’t been able to test myself but wonder if there is a clue here?

 




5 Messages

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100 Points

I was intrigued by your suggestion, so I just checked. My Macbook is still running 3.3...and the magenta cast is there, even if white balance is set to "as shot" :( 

25 Messages

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484 Points

I was also intrigued. Thanks for testing. This problem does appear to be related to the Mac Book pro and not Windows.

4 Messages

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80 Points

3 months ago


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Adobe Administrator

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8.2K Messages

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118.3K Points

3 months ago

Until this a fix for this issue is released, here are some workarounds you can use to get things working correctly again:

You can install Photoshop or Bridge
or
You can install the Adobe DNG Converter (Free)
or
You can follow this procedure.
  1. Locate the profiles inside Lightroom.
    1. In Applications, go into Adobe Lightroom CC folder
    2. Right-click Adobe Lightroom.app and choose Show Package Contents
    3. Open Contents, then Resources folder
    4. Copy the folder called CameraProfiles
  2. Paste into /Library/Application Support/Adobe/CameraRaw. (If the folder doesn’t exist, create it first.)
  3. Go back to the Lightroom app and do the same for the LensProfiles folder. 
  4. You should now see:
    1. /Library/Application Support/Adobe/CameraRaw/CameraProfiles and 
    2. /Library/Application Support/Adobe/CameraRaw/LensProfiles
  5. Relaunch Lightroom and try exporting again.
Note that the Library folder mentioned in step 2 is not the /Users/yourusername/Library/... . You need to be in just plain /Library/ in the drive's root...   Access this from Finder by going to Go and holding down the [Option] key to reveal Library which is hidden by default. 

Let us know if this gets things working for you.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

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324 Points

3 months ago

Thanks Rikk for this work around for now.

I tested it and it works.
FYI I needed to create the CameraRaw folder.

2 Messages

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96 Points

3 months ago

Thanks Rikk!  This works for me too.  I also had to create the CameraRaw folder.

4 Messages

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134 Points

3 months ago

Thanks for sharing this, Rikk. Unfortunately this did not work for me. My exports aren't turning as overly magenta, however they become more contrasty and still slightly magenta cast. 

Also, other strange thing happening in the most up to date version is that when I adjust the WB even remotely, the thumbnail is cast green. It doesn't affect the way it exports, but it is annoying when looking through my edits for clients and seeing the whole batch cast green. 

I look forward to hearing perhaps a work around for these issues. 

Thanks a bunch.