shelley_alexander's profile

36 Messages

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442 Points

Tue, Dec 3, 2019 7:20 PM

Lightroom Desktop: lrcc_console.log file filling my C Drive

When I use Lightroom CC Desktop (Cloud based) for several hours, the lrcc_console.log gets so big that it renders my computer unusable. It goes from 0 to 40GB in about 8 hours if LR is running (I don't have to be actively using it). When I close & reopen LR the file reverts to 0 KB. 
I am using Windows 10, version 1909
Lightroom 3.0, with the most recent update

The log file appears to contain multiple similar error messages - I have included a screenshot of one of those. 

This is the message that appears in LR. My images are stored on the D drive. The only issue is the size of the lrcc_console.log file


This is the size of the file after I left LR running overnight.


Immediately after restarting LR: 


One of the literally thousands of error messages contained in the log file:


I have tried reinstalling Creative Cloud, reinstalling Lightroom, updating Windows 10. I have contacted Adobe support 3 times but they have not understood my problem. I hope someone can help!

Responses

36 Messages

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442 Points

2 y ago

My system info:
Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Alienware Alienware 17 R4 / Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Logical processor count: 8
Processor speed: 2.5 GHz
Built-in memory: 16261.7 MB
Real memory available to Lightroom: 16261.7 MB
Real memory used by Lightroom: 791.2 MB (4.8%)
Virtual memory used by Lightroom: 3748.7 MB
Memory cache size: 2834.3 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 611MB / 8130MB (7%)
Camera Raw real memory: 611MB / 16261MB (3%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1060 (26.21.14.3153) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\ALIENWARE\AppData\Roaming\Adobe\Lightroom CC

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

Greetings Shelley,

I've had the engineers take a look at your lrcc_console.log file issue.  

Given the nature of the error, they feel the best option is to perform a resync by deleting your local catalog and allowing things to sync back down from the cloud. 
  1. Make sure that all syncs have completed. 
  2. Make sure you have access to good wifi to complete the resync.
  3. Close Lightroom
  4. Locate your MCAT file at location: C:\Users\ALIENWARE\AppData\Local\Adobe\Lightroom CC\Data\guid string id\ Managed Catalog.mcat and rename it to "Managed Catalog.old"
  5. Restart your computer
  6. Launch Lightroom and allow it to resync. 
Does the issue with the growing console log go away?

36 Messages

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442 Points

2 y ago

Thanks Rikk. Sadly it has not gone away. It hasn't finished resyncing yet but the file is up to 32.GB already. I have sent you an email with a copy of the log file (when it was "only" 200MB)

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

Until you finish syncing and restart Lightroom we won't know. Can you update me after syncing is done and you've restarted?

36 Messages

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442 Points

2 y ago

Ok. I will let you know. Thanks.

36 Messages

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442 Points

2 y ago

I have finished the resync. Rebooted, restarted LR a couple of times. Sadly it has not fixed the log file issue. It blew out to 2.5GB so far. When I restart LR it reverts to 0 but starts growing instantly. I have attached a copy of the file so that you can see the error messages it contains. https://www.dropbox.com/s/h54on6r569l9z70/lrcc_console.log?dl=0

36 Messages

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442 Points

2 y ago

The resync did fix another issue, which I mention in case it is related. For months LR on the desktop has been saying it is syncing 5 photos. On all my other devices it says "Synced and backed up". I ignored it because it didn't seem to be affecting anything/ This has been happening for months, while the log file issue has only started in the last few weeks. 

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

Thanks fo the update Shelly. I conferenced with the engineers and they are wondering if you are storing originals on an external device? 

If, in Preferences, you switch back to the default, do you still see the problem?

36 Messages

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442 Points

2 y ago

The originals are stored on my D drive, which is an internal SSD. There isn't room to keep them on the C drive.

Lightroom has been running now for about 10 hours and the log file is "only" 10GB. Previously it was up to 40GB and completely filling the C drive so the resync has slowed things somehow. 

36 Messages

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442 Points

2 y ago

PS I assume it's OK to delete the old catalog file now? I don't know if this helps but I noticed the new one is way smaller
.

36 Messages

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442 Points

2 y ago

I couldn't move the originals folder, but I did try unselecting Save Originals, but that didn't help. 

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

Thanks for reporting back Shelly. Have your reset the app preferences yet?

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the issue continue after resetting the preferences?

36 Messages

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442 Points

2 y ago

Hey Rikk,

Sorry to take so long to get back to you. I've had some family stuff and haven't been back to LR. Anyway, because it has been so long, I repeated everything you suggested above and (fingers crossed) it seems to have worked this time! 
Thank you!!

36 Messages

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442 Points

2 y ago

Aargghhh! No - I spoke too soon. It was perfect - the log file was empty and stayed that way for a while. Then the only change I made was to reconfigure the preferences (minor changes - set font to 150% and panel tracks to manual) and the log file started growing again, within 2 hours it was 4GB in size. 

I tried resetting the preferences again but that made no difference. 

Also - it is now saying "Syncing 2 photos" continually, even though mobile and web versions are indicating all files are fully synced. 

AND - after restarting LR, the default font is resetting itself to 150%, even though it had reverted to 100% after resetting the preferences. I didn't change any preferences meanwhile.