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Adobe Photoshop Family

3 Messages

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90 Points

Mon, Oct 5, 2020 2:43 PM

Lightroom Desktop: Lightroom Tutorials

I like the Tutorials very much, but I find it cumbersome when in the middle of a tutorial the blue inserted explanation on the next step just disappears and I am left waiting without any idea/indication how to continue. I have tried 4 Tutorials and have not been able to complete one yet due to this issue. Can it be fixed?

 

Thanks and best regards

Marc

Responses

Adobe Administrator

 • 

8.6K Messages

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122.3K Points

2 months ago

Please go to Help>System Info… and get us the exact installed version number of your software. 


You may need a preference file reset as well:

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

90 Points

Lightroom-Version: 3.4 X64 [ 20200804-0825-1542eef ] (Aug  4 2020)

NGL-Version: 1.17.0.35

WF-Version: 2.4 developer

Betriebssystem: macOS

Adobe Administrator

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8.6K Messages

 • 

122.3K Points

Did you attempt the preference file reset? (instructions above)

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

90 Points

I have performed all the proposals you sent me and reset the preference file. Then restarted and retried the tutorials. Same problem. In the middle of one of them the indicators stopped showing up and I was stuck and just had to leave. 

Adobe Administrator

 • 

8.6K Messages

 • 

122.3K Points

Does the problem occur in Lightroom 4.0, released earlier today?

Adobe Photography Products

Quality Engineering - Customer Advocacy