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Adobe Photoshop Family
IB

3 Messages

 • 

40 Points

Fri, Sep 25, 2020 1:02 PM

Lightroom Desktop: Lightroom syncing forever but not uploading

I've just recently installed Lightroom and Photoshop. Any photo I add does not get synced to the cloud as isn't accessible elsewhere. The syncing icon shows "syncing" status continuously for days. I've removed and reinstalled the adobe creative cloud desktop and Lightroom and Photoshop but no change. I've removed all photos and re-added them, but no change. I've the content of the sync folder as some have suggested, but not change. So basically every solution that has been offered by the forums...

Responses

Adobe Administrator

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8.2K Messages

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118.3K Points

a month ago

Please go to Help>System Info… and get us the exact installed version number of your software. 

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

40 Points

@Rikk 

Lightroom version: 3.4 X64 [ 20200804-0825-1542eef ] (Aug  4 2020)

NGL Version: 1.17.0.35

WF Version: 2.4 developer

Operating system: Windows 10

OS Version: 10.0 [18363]

Application architecture: x64

System architecture: x64

Computer model: HP HP EliteBook 830 G6 / Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz

Logical processor count: 8

Processor speed: 1.8 GHz

Built-in memory: 15966.2 MB

Real memory available to Lightroom: 15966.2 MB

Real memory used by Lightroom: 406.9 MB (2.5%)

Virtual memory used by Lightroom: 377.8 MB

Memory cache size: 0.0 MB

Internal Camera Raw version: 12.4 [ 556 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 10MB / 7983MB (0%)

Camera Raw real memory: 10MB / 15966MB (0%)

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

 

Graphics Processor Info: DirectX: Intel(R) UHD Graphics 620 (26.20.100.7157)

Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init: I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, wl: No, bl: No

OS Media Capability: true

 

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC

Settings Folder: C:\Users\itaiblo\AppData\Roaming\Adobe\Lightroom CC

Library Folder: C:\Users\itaiblo\AppData\Local\Adobe\Lightroom CC\Data