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AdamDr's profile

77 Messages

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1.3K Points

Sun, Jan 6, 2019 10:49 AM

Lightroom Desktop: Import stuck on checking free space on disk

When trying to import photos from my SD card Lightroom CC is stuck at the phase "Checking free space on disk". The local storage is on my LAN NAS (FreeNAS) with more than enough free space. Also local hard drive is full of free space. Windows can see the correct free space on both NAS and local drive.
Import of the same files from the same SD card to Lightroom 6.0 is working without any problems.
Update: after several minutes the import continued but was very slow.

Working with LR CC is becoming unacceptable, if those issues are not fixed in a month I'm giving up on the subscription. It's not worth it. I lose less time with moving my files via USB disk and sharing on Google Photos rather than relying on Adobe Cloud...

Responses

Adobe Administrator

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2 years ago

Adam, 

Sorry to hear about the difficulty.  

In your update, you describe the import as very slow. Can you quantify that. How many images? How long did it take? 

Also can you go to Help>System Info... and get us the currently installed version number of Lightroom CC?
Adobe Photography Products

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77 Messages

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1.3K Points

Strangly enough a few days later the last import attempt worked quite ok, not slower than Lightroom 6. Another issue is that overall Lightroom CC is very slow, simple browsing through the library is extremely slow even photos which I have just imported from camera. I don't have such issues in Lightroom 6 at all. Computer is Core i3-6100, 16GB or RAM, SSD 250 GB, GB ethernet connection to the NAS and 300MB firewire to the internet.

22 Messages

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496 Points

I've got the same problem. Trying to import a couple hundred pics into a Lightroom CC library resident on an external USB 3.0 drive. It's checking for free space for ages. Restarting the import results in the same stuck state without progress. Restarting the app resulted in an undefined error on import. Restarting the import yet again (the fourth try) finally copied over all the files immediately without delay. So this is not fixed yet. I'm using Lightroom CC for Windows 2.3, the latest.

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If you pause sync does the import proceed normally?
Adobe Photography Products

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1 Message

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60 Points

same problem and no pausing does not help

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Don,

Are you currently running 3.0? (Check Help>System Info...)
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13 Messages

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386 Points

same problem and I am running 3.0

Adobe Administrator

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If you restart your computer does the problem go away?
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1 Message

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60 Points

Hi, have the same issue here...

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@alemat13

Please go to Help>System Info... and get us your installed version number. 

If you restart your computer does the problem go away?
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

constantly happening to me too

1 Message

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60 Points

same issue.  Version 3.2.  Tried it with one photo, 4 photos, 10 photos.

Adobe Administrator

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130.8K Points

Does restarting your computer help? 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

happens to me too a few times a day. Really annoying.

1 Message

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60 Points

I get this all the time when I import. So much so that I'm probably not going to continue. You need to fix it.

1 Message

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60 Points

It became worse for me once I did the update :(

3 Messages

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80 Points

@Rikk this is happening to me on version 3.4, , Mac OS 10.14.6, 15" Macbook Pro 2tb SSD

Adobe Administrator

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Install 4.0 which was released today. It should fix your issue. 

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1.3K Points

@Rikk  thanks for coming back to it (although 2 years later ;) I'll install it, luckily, I was not facing this issue anymore since a while. I hope that overall performance will be dramatically improved though.

1 Message

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62 Points

8 months ago

Just became a brand new trial user. First time ever using Lightroom. Pumped about it. 

And I can't even import my first image bc of the above issue. Seriously? This is how you give a first impression? 

Adobe Administrator

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I am guessing the problem is more related to this than the thread on which you posted. https://feedback.photoshop.com/photoshop_family/topics/lightroom-3-3-storage-location-on-nas
Adobe Photography Products

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1 Message

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62 Points

8 months ago

Agree. There must be a message of some sort. Or even better, a popup with a button sending you directly to where you need to do the action, as all other apps are doing.

2 Messages

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72 Points

7 months ago

This issue is happening on Windows, stuck on "checking free space on disk".  The workaround for Mac obviously not available.

2 Messages

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72 Points

Followup to my post.  It seems the issue was related to Lightroom not being able to connect to my cloud storage.  In the cloud icon, it was stuck saying it couldn't connect.  Rebooting the computer as well as the cable modem resolved the issue so I think for me this was network related.

1 Message

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62 Points

First time Lightroom user: same problem: "Checking free space on disk"

Never ending....

3 Messages

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80 Points

4 months ago

Same for me. I can't use Lightroom anymore at this point.

I have a 2TB SSD and it's been stuck on checking free space for 2 hours now. 

It happens with every single photo I try to import. So at this moment this software is just completely useless to me :(

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4 months ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

Alright it's not showing up yet in Creative cloud... but i'll wait until it does. Thanks Rik. 

77 Messages

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1.3K Points

@Rikk

Wow, that is what I've been waiting for!

Improved user interface (e.g. albums box) and most importantly finally the performance is on par with Lightroom Classic! Many thanks! Now please add the print module and I can finally decommission the Classic 6.0 version :) 

8 Messages

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132 Points

@Rikk I have been using the latest version of Lightroom CC (4.1) with great success, but today I just started having this same issue when adding items to my library.

Here's what's happening:

When adding photos to the library, I select the images to import, click "Review for Import." Here, it can take 20 minutes or longer for big folders (~6,000 items), but eventually it shows me the images for review, and I check "Select All" and click "Add Photos." After that, I see this message on the upper right corner of the screen:  "Checking free space on disk". This message stays up for ages -- 30-40 minutes, sometimes much longer -- before the images finally start getting added to the library. 

This slow performance just started; I've been doing a series of large imports (4-6,000 items) previously that had worked fine. Since the problem started, I've tried testing with much smaller imports (10 images). The review / select process is much faster (instantaneous instead of 20+ minutes), but then it gets stuck Checking free space on disk for ages. 

My setup: 

  • iMac with 32 GB RAM
  • Mac OS Big Sur 11.2
  • Lightroom CC 4.1
  • 72GB free space available on system drive
  • 1.6 TB free space available on external USB3 drive
  • My library contains just over 192,000 items, a mix of RAW, jpg, heic, png, etc., along with videos in various formats
  • I store a copy of my originals on a 4GB external APFS-formatted USB3 hard drive (local, not a NAS). 

Are there any known issues using APFS formatted external drives to store originals? 

Or have I hit some threshold where my library has grown too large? It now contains over 192,000 items which take up about 1.7 TB on Lightroom's cloud storage (and on my external drive).

Do you have any workarounds or advice? I'm happy to try further testing or troubleshooting the problem. I appreciate your help with this!

-- br

"OK, that's perfect!"

1 Message

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60 Points

Exact issue and versions but with iMac Pro with 258GB free on SSD system drive, 64 GB RAM, 6.8 TB Free on external APFS USB3 local drive, only 99,000 items in library..

8 Messages

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132 Points

a month ago

Update:

After about an hour of seeing the Checking free space on disk message, I just got this for the first time:

"OK, that's perfect!"

Adobe Administrator

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Have you restarted your computer?

Have you reset preferences?

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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132 Points

Thanks @Rikk --

Thank you for your advice. In brief, after I reset the LR preferences, the problem was gone; I imported several folders of photos, and import worked like a dream. 

But then as soon as I restored my "Storage location for originals" preference back to my external USB drive, the Checking free space on disk issue once again stopped any further imports.

Here are a few additional pieces of information that might point toward the cause of the problem:

After I reset LR's preferences and imports were working again, I noticed in Preferences / Local Storage that the "Available space on Logoplex" showed 62 GB available ("Logoplex" is my internal system drive). "Required Space" showed 25GB, I think, and "Photo Cache" was 23 GB. 

But then when I restored "Storage location for originals" preference to my external USB drive and imports stopped working, I saw that, "Available space on Logoplex" just shows "CALCULATING..." forever, while "Required Space" and "Photo Cache" show 0. Note that this is what I've been seeing in my Preferences for the past few days of problems, and it seems like it could be related to the "Checking for free space" message I get when trying to import. 

In case its relevant, note that I have not yet check the box for "Store a copy of all originals at the specified location," although that is what I will eventually need to do. The box had previously been checked, and there are currently nearly 200,000 items / 2TB in that folder. 

Finally, you asked:

Have you restarted your computer?

Yes, many times, and I've been closing background stuff (i.e. DropBox etc.) and all other apps before running LR.

So it seems like the problem is in some way related to storing my original files on an external drive. 

(edited)

"OK, that's perfect!"

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Can you give me additional details on the EHD?
Total Space:

Total Free Space:

Format: 
How does it connect (USB port? Hub? Other)

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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132 Points

Hi @Rikk,

I appreciate your help getting this solved! Per your questions, here's the info on the external hard drive:

  • Total Space:  4 TB
  • Total Free Space:  1.66 TB
  • Format: APFS
  • The drive is connected via USB3 cable directly to USB port on iMac (no hub)

Note that the external drive already contains copies of all LR originals (approx. 1.7 TB).

Other technical info:

  • iMac (Retina 5K, 27-inch, Late 2014)
  • 32 GB RAM
  • System drive:  500 GB SSD (75 GB free)
  • Mac OS Big Sur 11.2
  • Lightroom CC 4.1
  • My library contains just over 205,000 items

Drive details from system report:

Bucket:
  Free: 1.66 TB (1,662,273,335,296 bytes)
  Capacity: 4 TB (4,000,577,273,856 bytes)
  Mount Point: /Volumes/Bucket
  File System: APFS
  Writable: Yes
  Ignore Ownership: Yes
  BSD Name: disk7s1
  Volume UUID: 1FF82DC7-9D62-4481-ABEE-41FF24EE4B57
Physical Drive:
Device Name: USB
Media Name: AppleAPFSMedia
Protocol: USB
Internal: No
Partition Map Type: Unknown

"OK, that's perfect!"

Adobe Administrator

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I'd like to collect a diagnostic log from you.

Restart Lightroom. 

As soon as you see the message appear

For LrDesktop

  • Go to Preferences
  • Account Section
  • Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear

When you have the log message me here for instructions.

Adobe Photography Products

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8 Messages

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132 Points

Will do, but I'm not clear about your instructions:

As soon as you see the message appear

For LrDesktop

What message is that? Where would I look for that message?

"OK, that's perfect!"

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After you are stuck on the Calculating for a while.

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8 Messages

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132 Points

Ah, got it. Will do!

"OK, that's perfect!"

8 Messages

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132 Points

OK, I have the log file -- let me know how to get it to you?

"OK, that's perfect!"

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I've emailed you with instructions

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8 Messages

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132 Points

Hello Rikk -- any updates from the engineering staff since sending my logfiles?

I just saw the new post from @merc4a2 above, and I wonder if the ext. drive's APFS format could be a factor?

"OK, that's perfect!"