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Adobe Photoshop Family

63 Messages

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1.1K Points

Sun, Jan 6, 2019 10:49 AM

Lightroom Desktop: Import stuck on checking free space on disk

When trying to import photos from my SD card Lightroom CC is stuck at the phase "Checking free space on disk". The local storage is on my LAN NAS (FreeNAS) with more than enough free space. Also local hard drive is full of free space. Windows can see the correct free space on both NAS and local drive.
Import of the same files from the same SD card to Lightroom 6.0 is working without any problems.
Update: after several minutes the import continued but was very slow.

Working with LR CC is becoming unacceptable, if those issues are not fixed in a month I'm giving up on the subscription. It's not worth it. I lose less time with moving my files via USB disk and sharing on Google Photos rather than relying on Adobe Cloud...

Responses

Adobe Administrator

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8.6K Messages

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122.3K Points

2 years ago

Adam, 

Sorry to hear about the difficulty.  

In your update, you describe the import as very slow. Can you quantify that. How many images? How long did it take? 

Also can you go to Help>System Info... and get us the currently installed version number of Lightroom CC?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

63 Messages

 • 

1.1K Points

Strangly enough a few days later the last import attempt worked quite ok, not slower than Lightroom 6. Another issue is that overall Lightroom CC is very slow, simple browsing through the library is extremely slow even photos which I have just imported from camera. I don't have such issues in Lightroom 6 at all. Computer is Core i3-6100, 16GB or RAM, SSD 250 GB, GB ethernet connection to the NAS and 300MB firewire to the internet.

22 Messages

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496 Points

I've got the same problem. Trying to import a couple hundred pics into a Lightroom CC library resident on an external USB 3.0 drive. It's checking for free space for ages. Restarting the import results in the same stuck state without progress. Restarting the app resulted in an undefined error on import. Restarting the import yet again (the fourth try) finally copied over all the files immediately without delay. So this is not fixed yet. I'm using Lightroom CC for Windows 2.3, the latest.

Adobe Administrator

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8.6K Messages

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122.3K Points

If you pause sync does the import proceed normally?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

same problem and no pausing does not help

Adobe Administrator

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8.6K Messages

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122.3K Points

Don,

Are you currently running 3.0? (Check Help>System Info...)
 Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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386 Points

same problem and I am running 3.0

Adobe Administrator

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8.6K Messages

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122.3K Points

If you restart your computer does the problem go away?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

Hi, have the same issue here...

Adobe Administrator

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8.6K Messages

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122.3K Points

@alemat13

Please go to Help>System Info... and get us your installed version number. 

If you restart your computer does the problem go away?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

constantly happening to me too

1 Message

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60 Points

same issue.  Version 3.2.  Tried it with one photo, 4 photos, 10 photos.

Adobe Administrator

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8.6K Messages

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122.3K Points

Does restarting your computer help? 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

happens to me too a few times a day. Really annoying.

1 Message

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60 Points

I get this all the time when I import. So much so that I'm probably not going to continue. You need to fix it.

1 Message

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60 Points

It became worse for me once I did the update :(

3 Messages

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80 Points

@Rikk this is happening to me on version 3.4, , Mac OS 10.14.6, 15" Macbook Pro 2tb SSD

Adobe Administrator

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8.6K Messages

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122.3K Points

Install 4.0 which was released today. It should fix your issue. 

 Adobe Photography Products

Quality Engineering - Customer Advocacy

63 Messages

 • 

1.1K Points

@Rikk  thanks for coming back to it (although 2 years later ;) I'll install it, luckily, I was not facing this issue anymore since a while. I hope that overall performance will be dramatically improved though.

1 Message

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62 Points

5 months ago

Just became a brand new trial user. First time ever using Lightroom. Pumped about it. 

And I can't even import my first image bc of the above issue. Seriously? This is how you give a first impression? 

Adobe Administrator

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8.6K Messages

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122.3K Points

I am guessing the problem is more related to this than the thread on which you posted. https://feedback.photoshop.com/photoshop_family/topics/lightroom-3-3-storage-location-on-nas
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

5 months ago

Agree. There must be a message of some sort. Or even better, a popup with a button sending you directly to where you need to do the action, as all other apps are doing.

2 Messages

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72 Points

4 months ago

This issue is happening on Windows, stuck on "checking free space on disk".  The workaround for Mac obviously not available.

2 Messages

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72 Points

Followup to my post.  It seems the issue was related to Lightroom not being able to connect to my cloud storage.  In the cloud icon, it was stuck saying it couldn't connect.  Rebooting the computer as well as the cable modem resolved the issue so I think for me this was network related.

1 Message

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62 Points

First time Lightroom user: same problem: "Checking free space on disk"

Never ending....

3 Messages

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80 Points

a month ago

Same for me. I can't use Lightroom anymore at this point.

I have a 2TB SSD and it's been stuck on checking free space for 2 hours now. 

It happens with every single photo I try to import. So at this moment this software is just completely useless to me :(

Adobe Administrator

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8.6K Messages

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122.3K Points

a month ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

 Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

Alright it's not showing up yet in Creative cloud... but i'll wait until it does. Thanks Rik. 

63 Messages

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1.1K Points

@Rikk

Wow, that is what I've been waiting for!

Improved user interface (e.g. albums box) and most importantly finally the performance is on par with Lightroom Classic! Many thanks! Now please add the print module and I can finally decommission the Classic 6.0 version :)