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Adobe Photoshop Family

1 Message


70 Points

Fri, Oct 30, 2020 11:00 PM

Lightroom Desktop: I'm unable to add photos to edit in Lightroom

I updated Lightroom to the latest version (4.0) and when i open Lr i can't add photos. It's like Lr doesn't recognize i've already logged in. I tried installing and uninstalling several times, I've tried logging out of Creative Cloud and nothing seems to work. I live of photography so i need a solution ASAP.


Adobe Administrator


825 Messages


14.9K Points

a month ago

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?