Skip to main content
Adobe Photoshop Family
M

2 Messages

 • 

80 Points

Thu, Nov 12, 2020 5:35 AM

Lightroom Desktop: I purchased the healing tool and my whole thing erased

Once I pressed purchase the app deleted all my presents I had created and every picture I had in there could you please help me get it back??!

Responses

907 Messages

 • 

11.4K Points

2 months ago

What "Healing Tool" did you purchase? There is not a separate Healing Tool app. Perhaps you fell for a scam?

2 Messages

 • 

80 Points

The one with the bandaid on it “healing”

Adobe Administrator

 • 

1K Messages

 • 

17.4K Points

Adobe Administrator

 • 

1K Messages

 • 

17.4K Points

2 months ago

Correct me if I'm wrong but I think you meant that you purchased a subscription for Lightroom Mobile Premium. It is possible that you used a different ID and that is why you don't see your images. Check to make sure you are using the correct Adobe ID.