5 Messages
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112 Points
Fri, Nov 27, 2020 3:13 AM
Lightroom Desktop: freezes when I apply presets to photos
I imported a few presets via Lightroom Desktop and synced successfully via Creative Cloud. I had no problem previewing and applying presets on Lightroom Mobile on my iPad or iPhone, but when I tried to preview the preset application on Lightroom Desktop the app froze. Therefore I suspect it to be a bug with Lightroom Desktop specifically and not a problem with the preset. I've tried to uninstall and clean install the latest version of Lightroom Desktop but the problem didn't go away.
My system info:
Lightroom version: 4.0 X64 [ 20201007-0818-b2c04b4 ] (Oct 7 2020)
NGL Version: 1.20.0.6
WF Version: 3.0.1 e2e396b
Operating system: macOS
OS Version: 10.15 [6]
Application architecture: x64
Computer model: MacBookPro15,1 / Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.6 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,908.1 MB (11.6%)
Virtual memory used by Lightroom: 6,494.6 MB
Memory cache size: 1,065.5 MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1026MB / 8191MB (12%)
Camera Raw real memory: 1027MB / 16384MB (6%)
Displays: 1) 3360x2100
Graphics Processor Info: Metal: AMD Radeon Pro 560X - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true
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2 months ago
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freeze
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zhu
5 Messages
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112 Points
2 months ago
Specifically, this was the link to download the presets that triggered the freeze. https:/expertphotography.com/wp-content/uploads/2019/09/Josh-Dunlops-Presets-1.zip
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Rikk
Adobe Administrator
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9.2K Messages
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127.7K Points
2 months ago
A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.
Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
Quality Engineering - Customer Advocacy
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