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Adobe Photoshop Family
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1 Message

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20 Points

Mon, Sep 28, 2020 9:52 AM

Lightroom Desktop: Free trial

Ive just started my free trial but cant access the app, it keeps taking me to the billing screen. Ive completed it several times.

Responses

Adobe Administrator

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703 Messages

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13.3K Points

a month ago

I’m sorry you are having difficulties. There is no account associated with your email address. Is it possible you are using the wrong email to sign in? You can see other troubleshooting tips for account sign in here:
https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html