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3 Messages

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92 Points

Wed, Mar 3, 2021 3:08 PM

Lightroom Desktop: False error message on cloud is stopping sharing

This is happening to me regularly. I try and share a a photo to my Adobe Project (which is integrated) and normally it works just fine. 

But recently I am getting a message "Photos Not Synced, Original photos must be synced to the cloud before publishing". 

The thing is - they absolutely are synced to the cloud. Even when I click on the cloud, it confirms that all photos are "Synced and backed up". 

Responses

Official Solution

Adobe Administrator

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10.6K Messages

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140.4K Points

12 d ago

Greetings,

Updates to Camera Raw, Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web, were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Adobe Administrator

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10.6K Messages

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140.4K Points

4 m ago

The next time this happens where you receive an error message and before you check the sync status, can you create a Diagnostic Log? A screenshot of the error would also be helpful.

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

3 Messages

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92 Points

Thank you - I have created a diagnostic and screenshot attached also. This problem happens all the time for me (even though I have 1TR of storage, and am using a fraction). Not sure how I can attach the diagnostic zip file here, but will try and 

Appreciate any guidance you can provide on what I am doing wrong, as it is a mystery to me! Seems to happen with some pictures, but not others, so no consistency on when I can expect the error to occur. 

3 Messages

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92 Points

Do let me know where I can send the diagnostic report zip file. Thanks again. 

Adobe Administrator

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10.6K Messages

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140.4K Points

I've sent you an email.

132 Messages

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3K Points

3 m ago

Can you also clarify where you're sharing photos to? You mention "Adobe Project". "Is it actually "Adobe Portfolio"?

Adobe Administrator

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10.6K Messages

 • 

140.4K Points

3 m ago

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today. After installing the updates (.2) please confirm if you still see this issue after updating.