Skip to main content
Adobe Photoshop Family

6 Messages

 • 

126 Points

Thu, Jan 24, 2019 9:31 PM

Lightroom Desktop: Error while importing

After carefully selecting about 700 photos out of 1400 I started the import. After 141 images LR reports a problem with the import, no specific details of why were given. It took me about an hour of work to select the images I wanted to import and now that work is thrown away by LR! Thanks

Responses

Adobe Administrator

 • 

8.2K Messages

 • 

118.3K Points

2 years ago

Gustaf, 

I am sorry to hear about your issue. So we know what version of Lightroom you are using, could you go to Help>System Info... and get us your installed version number?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

126 Points

2 years ago

Lightroom CC version: 1.5 [ 20180807-1548-54800d7 ] (Aug  8 2018)Operating system: Mac OS 10
OS Version: 10.11 [6]
Application architecture: x64
Logical processor count: 2
Processor speed: 2,6 GHz
Built-in memory: 4 096,0 MB
Real memory available to Lightroom CC: 4 096,0 MB
Real memory used by Lightroom CC: 418,1 MB (10,2%)
Virtual memory used by Lightroom CC: 1 203,3 MB
Memory cache size: 751,9 MB
Internal Camera Raw revision: 1001
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 999MB / 2047MB (48%)
Camera Raw real memory: 1729MB / 4096MB (42%)
Displays: 1) 1920x1200

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: NVIDIA Corporation
Version: 3.3 NVIDIA-10.0.52 310.90.10.05b46
Renderer: NVIDIA GeForce 8600M GT OpenGL Engine
LanguageVersion: 3.30
Total Video Memory: 512 MB


Application folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/x/Library/Application Support/Adobe/Lightroom CC

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 10.0x7
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 8192,8192
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce 8600M GT OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 2.1 NVIDIA-10.0.52 310.90.10.05b46
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

Adobe Administrator

 • 

8.2K Messages

 • 

118.3K Points

2 years ago

Gustaf C,

I see you are running Lightroom version 1.5.  The current version is 2.1.1. Can you update Lightroom CC and try your import again?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

126 Points

2 years ago

As far as I can see it doesn't support my OS (El Capitan10.11.6).

Adobe Administrator

 • 

8.2K Messages

 • 

118.3K Points

2 years ago

Correct. Is there a hardware reason you cannot update to a more current Mac OS?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

126 Points

So, which features is it that you need in Sierra and later that are so important that you cannot support El Capitan? 

6 Messages

 • 

126 Points

2 years ago

Yes, my laptop cannot upgrade to Sierra as it doesn't support it.

6 Messages

 • 

126 Points

2 years ago

So, which features is it that you need in Sierra and later that are so important that you cannot support El Capitan? 

260 Messages

 • 

4.7K Points

9 months ago

Rikk, it looks like I am carefully searching for bugs and I never stop complaining, right? I changed my approach and every problem I started reporting here with Diagnostic Log in hope it might help, so don't take it personally, be sure I like Lr.

Anyway, this actually happens occasionally, it did not happen just once.



What happened:

I connected camera using cable. Selected over 60 pictures to import. After few seconds I got Error while importing. I opened import dialog, selecting those that were missed, it was 28 pictures, and tried import again. Same error.
So I turned camera off and on again, tried again, error. Tried disconnecting, again, error. 
So I ejected SD card, put it into reader, tried from there and.. same error.
I generated Diagnostic log in this moment.
After that I just closed Lr and launched again, card was still in the reader and it worked now, remaining pictures finally imported.

Log: https://1drv.ms/u/s!AsgF9JUMzDPSjNNDNnbHCv5kGqkHxg?e=bgP96x

117 Messages

 • 

2.9K Points

9 months ago

Thanks for the log. It shows that a part of our app had stop responding, so relaunching the app was the right thing to try. We are trying to figure out why this is happening, but if you see it again, a relaunch should get you past it. Sorry for the inconvenience.