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Adobe Photoshop Family

2 Messages

 • 

110 Points

Tue, Jul 23, 2019 3:22 PM

Acknowledged

Lightroom Desktop: "error while checking disk space"

can't import any photos.. after reviewing, I'm given this error message: "error while checking disk space"... afterwards, nothing.

Responses

Champion

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5.9K Messages

 • 

104K Points

a year ago

How much empty space is available on your hard drive?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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110 Points

a year ago

354GB available of 750GB hard drive
2.7GHz Intel Core i7 processor with 4GB RAM (1333Mhz DDR3)

Lightroom CC requirements, as far as I know:
Intel® or AMD processor with 64-bit support
4 GB of RAM (8 GB recommended)
1 GB of Video RAM (VRAM)
10 GB of available hard-disk space

...just realized... using AMD Radeon HD 6630M 256MB graphics

1 Message

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60 Points

a year ago

I'm having this issue as well. 
Mac Catalina 10.15 Beta.

Adobe Administrator

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8.6K Messages

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122.7K Points

Beta releases of Catalina are not currently supported for Adobe applications. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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82 Points

a year ago

So what should i do , because my MacBook is running Mac Os Catalina

2 Messages

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100 Points

a year ago

I have this issues as well. All my drives have hundreds of GIGs free, but still running in this issue. How much does CC needs?

1 Message

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60 Points

a year ago

I am having this issue also after updating to Os Catalina (the official one not the beta). I am trying to import from my camera's SD card.

Adobe Administrator

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8.6K Messages

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122.7K Points

Help>System Info... What is your installed Lightroom Version number?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

 • 

112 Points

hi, iam having same issue. i have version 2.2 and creative cloud says that i have latest version of lightroom, so it won't update

5 Messages

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112 Points

hi, iam having same issue. i have version 2.2 and creative cloud says that i have latest version of lightroom, so it won't update

Adobe Administrator

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8.6K Messages

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122.7K Points

Are you a Windows user?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

 • 

112 Points

mac os catalina

Adobe Administrator

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8.6K Messages

 • 

122.7K Points

Go to your Creative Cloud app and get us the installed version number please. 
Also, is your license corporate/education or individual?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

 • 

112 Points

5.0.0.354
individual

Adobe Administrator

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8.6K Messages

 • 

122.7K Points

Thanks. That is  up to date. 

Try this. 

Uninstall Lightroom via the Creative Cloud App.
Restart your computer.
Use the Creative Cloud App to reinstall.

What version is installed now? (2.4.1) is current.
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

 • 

112 Points

thank you! IT HELPED

1 Message

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60 Points

Please help. I have also updated my OS to Catalina. 

1 Message

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60 Points

a year ago

I too am having problems with this. Please help, I am a photographer and need to deliver photos to my clients. I have also updated my OS to Catalina. 

Adobe Administrator

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8.6K Messages

 • 

122.7K Points

Please go to Help>System Info... and get us your installed Lightroom version number.
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

Hi Rikk, my adobe cc desktop app is asking me to get a permission from my IT admin but I am using an individual account can you possibly assist resolve this issue

2 Messages

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70 Points

a year ago

I need help too! Please! 

8 Messages

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130 Points

a year ago


8 Messages

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130 Points

help please

Adobe Administrator

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8.6K Messages

 • 

122.7K Points

a year ago

Go to Help>System Info... and verify you have installed version 3.1 (Current). Then restart your computer.  Launch Lightroom again. Do you still see this message?
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

130 Points

a year ago

when I try to update, a message arrives that these are the latest updates

8 Messages

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130 Points

a year ago


Adobe Administrator

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8.6K Messages

 • 

122.7K Points

a year ago

Uninstall the Lightroom App.
Restart your computer
Install the Lightroom App

After this check Help>System Info... again to see if you are now on 3.1. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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130 Points

I uninstalled the program, installed a creative cloud and there is no application and such a message:

you do not have access to application management, you may need to request permission from your it administrator

Adobe Administrator

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8.6K Messages

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122.7K Points

It sounds like you have a corporate license. You will need to contact your corporate administrator to reinstall. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

130 Points

no, I don’t have a corporate license, only personal

8 Messages

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130 Points

?

Adobe Administrator

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8.6K Messages

 • 

122.7K Points

Is your user account on your computer an Adminstrator account? It sounds like you don't have Admin rights. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

130 Points

this is my personal laptop, no administrator no networks, my personal

Champion

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5.9K Messages

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104K Points

As Rikk suggests, it sounds like your Windows account doesn't have the right permissions. It might be easiest to contact customer services by phone/chat so they can log into your computer and help you fix it.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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70 Points

a year ago

I had to contact services and have them manually control my computer just to fix it... to me a whole 6 hours to get it sorted out... no idea how the fixed it though... bloody ridiculous

1 Message

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60 Points

a year ago

I have the same issue. I cannot upload new photos. 

Adobe Administrator

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8.6K Messages

 • 

122.7K Points

Have you reviewed your system read/write permissions as described above?  This is a typical cause of receiving this message.
Adobe Photography Products

Quality Engineering - Customer Advocacy