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manasvi_sareen

1 Message

 • 

160 Points

Sun, Oct 22, 2017 5:49 PM

Solved

Lightroom Desktop: Error in cloud sync dialog "Some Photos Invalid"



I saw this annoying red "!" exclamation mark on my Lightroom CC, which states, "Some Photos Invalid"

There are two problems 

1) Which photos? 
2) Where are the verbs, I am no English expert but it should have been "Some photos are invalid" (mind case and verb)

Problems

 • 

Updated 

5 months ago

173

12

Responses

john_johnston_1cc9xajy2b8gk

2 Messages

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90 Points

3 years ago

Same problem. Have you solved it yet? I have checked my entire photo folders and cannot find any hint. It was OK a couple of days ago so what has happened?

0

0

Rick

Adobe Administrator

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1K Messages

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17.3K Points

3 years ago

I'm sorry you are having difficulty syncing. Try these steps and let us know it helps:

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon () at the upper-right corner. 

5

darrell_manning

10 Messages

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240 Points

Thank you, Rick. This worked for me. I wish Adobe would allow us to see which photos are causing the error message much more easily. 

Like

3 years ago

josh_reynolds_cu4f34kqo9mp0

1 Message

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60 Points

Thanks!  This worked for me as well.  Appreciate it.

Like

3 years ago

0

john_johnston_1cc9xajy2b8gk

2 Messages

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90 Points

Thanks for the info. Like others, I do wish Adobe would let us know how to fix such (important) issues more easily. I don't have the problem now as I went through a much more long-winded way but never mind, I shall certainly print this off and put it in my "More Obscure Adobe Fixes" folder. I am sure many others will use this method too.Thanks again!

Like

3 years ago

lloyd_kreuzer_i57lmgs6g6aam

1 Message

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100 Points

This worked for me too - but took a long time to find this post.  All error messages should have more explanation and a link to fix.

Like

3 years ago

nathanaelmontgomery

16 Messages

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284 Points

Holding the option key and clicking the cloud icon (top right, correct?) didn't show me anything different than normal. 

Like

8 months ago

0

frank_visser

4 Messages

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126 Points

3 years ago

This reply was created from a merged topic originally titled Invalid Photos in LR CC?.

In the new LR CC, the cloud icon shows an red !. Clicking on the cloud icon, the text 'sommige foto's zijn ongeldig' (dutch for: ' some photos are invalid' How do I find this invalid photos?

0

tony_wooderson_9m9hg9anlqxni

2 Messages

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110 Points

2 years ago

This fix is not working for me. I have followed the steps and some photos are showing, some not and no 'info' is available for them. I have hit delete but to no avail. It seems LR CC  is still trying to sync although I have turned off CC sync - I am getting the blue circle going round for now over 2 days! My photos are stored on an external drive hooked up to a Mac laptop. I have a couple of days ago uninstalled and reinstalled LR CC to try to remedy this but a get the same issue. It may be that my external drive is at fault?? as before I tried this remedy lR was continuing trying to sync. I would like to cancel this sync altogether but seem unable to do so. If I can do this I will hook up another drive and download images to that from LR Cloud. If indeed it is n external drive fault, to complicate matters the I have set in Preferences storage location for originals one the same external drive. Any help out there please?

0

tony_wooderson_9m9hg9anlqxni

2 Messages

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110 Points

2 years ago

This fix is not working for me. I have followed the steps and some photos are showing, some not and no 'info' is available for them. I have hit delete but to no avail. It seems LR CC  is still trying to sync although I have turned off CC sync - I am getting the blue circle going round for now over 2 days! My photos are stored on an external drive hooked up to a Mac laptop. I have a couple of days ago uninstalled and reinstalled LR CC to try to remedy this but a get the same issue. It may be that my external drive is at fault?? as before I tried this remedy lR was continuing trying to sync. I would like to cancel this sync altogether but seem unable to do so. If I can do this I will hook up another drive and download images to that from LR Cloud. If indeed it is n external drive fault, to complicate matters the I have set in Preferences storage location for originals one the same external drive. Any help out there please?

0

Rikk

Adobe Administrator

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9.1K Messages

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126.9K Points

2 years ago

This bug should have been fixed in the recent release. Can you confirm that you are no longer seeing the issue?
Adobe Photography Products

Quality Engineering - Customer Advocacy

2

0

alan_k_binder

1 Message

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60 Points

Sorry, this problem has NOT been fixed for me

Like

2 years ago

0

nathanaelmontgomery

16 Messages

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284 Points

Nope. Still an issue 1 full year later. 

Like

8 months ago

0

carole_binder

1 Message

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60 Points

2 years ago

It is a problem for me and I cannot find a fix :-(

0

0

Rikk

Adobe Administrator

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9.1K Messages

 • 

126.9K Points

2 years ago

@Carole Binder, @Alan K Binder,  Can you confirm your installed version numbers?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5

0

KLM

26 Messages

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616 Points

Just started using lightroom yesterday and ran into exactly this issue. So it's obviously not fixed unfortunately.

I tried using this solution mentioned above:
- Apply a flag or a star rating to selected photos.

When I do this, the error symbol disappears and it restarts synching the pictures. But after the synching is finished, the error flag appears again for the exact same pictures...

Version No.: 2.2.1

Like

2 years ago

0

Rikk

Adobe Administrator

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9.1K Messages

 • 

126.9K Points

KLM, 

If you log into your account at http://lightroom.adobe.com and navigate to the image in question, does it show it is available in the cloud? Can you edit it or put a flag on it from the web interface?
Adobe Photography Products

Quality Engineering - Customer Advocacy

Like

2 years ago

KLM

26 Messages

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616 Points

No, it seemed to be some sort of upload error. I was able to see it in the desktop software, but not online. So I deleted all photos and reuploaded them. After that it worked.

Like

2 years ago

0

james_halsall_fox

1 Message

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100 Points

I found that, if you deleted the erroneous files, they still sit in the deleted folder and are trying sync.  You need to go into the Deleted folder, select the files, and permanently delete them.

Like

a year ago

roberto_prieto_alvarez

1 Message

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80 Points

Yes, for me this worked:
Pause syncing. Go to the deleted folder and scroll down to the bottom slowly and let all the syncing status refresh. Resume sync. Done!

Like

a year ago

wayne_boxall_5155434

4 Messages

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134 Points

a year ago

This issue has just appeared for me. The Option-cloud icon doesn't show anything different.

0

0

hailedavid

1 Message

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80 Points

a year ago

It took me a while, but I finally found the culprit files in my Deleted folder! Sheesh - I deleted them on purpose. Don't nag me about the files being invalid if they have been Deleted.

0

nathanaelmontgomery

16 Messages

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284 Points

8 months ago

Has Adobe even addressed this problem? I've been using Lightroom (not classic –adobe, seriously, didn't you see search conflicts with naming here) and it's still persistent. Will someone official please post a solution for this? 

2

Rikk

Adobe Administrator

 • 

9.1K Messages

 • 

126.9K Points

Have you tried the steps mentioned above? 

Modifying the problem file in LrWeb or Clearing a troublesome item from the Deleted folders? 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Like

7 months ago

dave_pearce_aof14n6380tmv

147 Messages

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2.4K Points

What is a 'troublesome' file? LR seems to think perfect files are 'troublesome' Are you suggesting we delete all our images because this poorly programmed software cant handle them? If it cant handle images that meet the spec what use is it?

Like

5 months ago

0

dave_pearce_aof14n6380tmv

147 Messages

 • 

2.4K Points

5 months ago

I cant believe after all these years Adobe hasnt bothered fixing this. Yes, its still there today, with the most up to date version, as im sure Adobe are well aware off and just ignore it.
That, along with Invisible windows menus caused by LR CC (also going on a few years) is why they are losing so many customers.

0

0

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