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Adobe Photoshop Family

3 Messages

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200 Points

Sat, Jan 19, 2019 12:48 AM

Under consideration

10

Lightroom Desktop: Enterprise Licenses without Storage are unable to use offline-only mode

lightroom cc 2019 add photo button greyed out. I cant import photo

Responses

Official Solution

Adobe Administrator

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8.6K Messages

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122.7K Points

a year ago

For those of you on this thread who are on a Federated (Enterprise or Education) License, we've identified the underlying issue and are working on an enhancement which will allow these accounts to function without online storage space in an offline capacity.  For now, you can contact the administrator to your Adobe license and ask them to enable services on your account. Without these services, Lightroom Desktop will not function. The other alternative is to use Lightroom Classic. 

Please continue to follow this thread for updates as they become available.

If you are user with an individual Adobe ID and are having issues, you should start a new thread with your particulars.
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

Hello Rikk,

Everyone's been very patient and helpful but apparently it's quite a complicated bug; I have spent about 4 hours trying to get this fixed with various Adobe reps but everything we've tried from this thread has sadly failed! 

They have referred me to you, I would be very grateful if you could take a look at my case; E-000094843

Best wishes,
Harri

2 Messages

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70 Points

P.S. I have had to submit this from my personal Adobe account, but I am having the issues with my enterprise account - I hope that doesn't confuse things.

2 Messages

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70 Points

Dear @Rikk 

I try to find a lot way to do but still not work, any advice for that, because I still can’t add photo

27 Messages

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392 Points

2 years ago

Are you selecting your source folder first? It is normal for "Add" to be grayed out if all images in the source folder selected are already part of lightroom.

Adobe Administrator

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8.6K Messages

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122.7K Points

2 years ago

Lightroom does not have a version called CC2019. Can you go to Help>System Info... and get us your installed version number?
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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72 Points

2 years ago

Lightroom CC version: 2.0.1

2 Messages

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72 Points

2 years ago

Adobe Administrator

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8.6K Messages

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122.7K Points

2 years ago

Please update to 2.1.1 via the Creative Cloud Application. There were several bug fixes in this version that may affect your issue. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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102 Points

2 years ago

Hello Rikk Flohr, I have exactly the same problem, that the Plus Sign to add photos is not working. I have the latest Version 2.1.1 of LR CC and reinstalled it a couple times. Login and Logout did not help. What to do?

Adobe Administrator

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8.6K Messages

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122.7K Points

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
Adobe Photography Products

Quality Engineering - Customer Advocacy

22 Messages

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428 Points

I have been using Lightroom classic cc for a while and am considering migrating all my photos to Lightroom cc.

Have just installed the latest version of Lightroom cc and am having the same problem. The photos I have in Lightroom Classic cc are missing in Lightroom cc and the add photos option is greyed out.

The steps above have not resolved the problem.

Could this be because I am not supposed to use both at the same time? I have been using Lightroom cc on my mobile and it works.

Please advise.

Adobe Administrator

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8.6K Messages

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122.7K Points

Lightroom Classic CC and LIghtroom CC are different workflows. It is generally better to choose one and stick with it

Lightroom Classic CC catalogs can be migrated to Lightroom CC using the File>Migrate Lightroom Catalog... option. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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150 Points

Hi Rikk, thanks for all the replies! I just got Lightroom CC. I have the latest version, 2.2. I tried your suggestion to Hold down [Alt/Opt]+[Shift] while restarting Lightroom. But I still can't add photos, either through the plus button or File>Add Photos

3 Messages

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102 Points

same i have the same problem and cannot add photos. did you get this sorted? 

3 Messages

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110 Points

I've been having this problem for two weeks, and nothing Adobe Support has recommended me do has worked. I spent 6.5 hours on chat with them on Tuesday, and went through 3 different people, each wanting me to repeat what my issue is. This has been a huge pain. Nothing I try gets this to work. And I have tried literally everything.

3 Messages

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102 Points

i got into a chat with the technical support team who said the problem is with the latest Lightroom Version 2.2 and they advised to downgrade to 1.5 - once i did this now the app is fully operational. trying checking this - maybe it will work for you as well. 

3 Messages

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110 Points

1.5 worked! I tried installing other previous versions, but didn't go this far back! Thanks!

6 Messages

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150 Points

Installing 1.5 and using that instead of 2.2 worked for me as well! Thank you so much, Polly!

5 Messages

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102 Points

I can confirm: 1.5 works for me as well. Thanks a lot !

5 Messages

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112 Points

1.5 is not working for me. No version is working for me. any tips?

5 Messages

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112 Points

1.5 is not working for me. No version is working for me. any tips?

Adobe Administrator

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8.6K Messages

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122.7K Points

2 years ago

For those on this thread for whom the Add Photos Button is grayed out can you confirm your account status by going to www.adobe.com and logging in with your Adobe ID. Click on "Manage your Account" under your name.   Make certain you are showing an active account and that your expiration date has not passed.  Example: 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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150 Points

2 years ago

I just did this and my account is active (I just got it this month) and the expiration date hasn't passed. I can use my Adobe ID to log in to stuff like Spark online and I can use Photoshop and Premiere. I have Adobe for Teams, a plan that is managed by my organization. 

118 Messages

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2.9K Points

2 years ago

I see at least one of you is on Windows. Is anyone hitting this on a Mac?

Also, do any of you have other devices attached that we might be trying to scan for photos? Examples include: a phone that's plugged into your computer, an external hard drive, a network drive (NAS) or camera card?

6 Messages

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150 Points

I'm on Windows and I don't have other devices plugged into my computer. 

5 Messages

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112 Points

2 years ago

Hello Rikk Flohr, I'm having exactly the same problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed nd updated. AND IT DOES NOT WORK!!! wHAT SHOULD i DO??

5 Messages

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112 Points

2 years ago

This reply was created from a merged topic originally titled The Plus Sign to add photos is not working, it's grayed out. I just bought it yes....

I'm having this problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed and updated. What should i do?

1 Message

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62 Points

2 years ago

I have been using Lightroom Classic for about a year (my account is active) and just tried Lightroom CC only to discover the same problem--plus sign grayed out and unable to add photos. I am using Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019); Operating system: Windows 10  OS Version: 10.0 [17763].  Lightroom CC mobile on iPad Pro seems to work OK.  Does anyone at Adobe have any ideas?

Adobe Administrator

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8.6K Messages

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122.7K Points

2 years ago

Greetings,

For all those on this thread, first: thank you for your patience. We've been, as of yet, unable to reproduce this behavior in-house. For those of you who still see a grayed-out Add Photos button we'd like to collect diagnostic logs from you.

In Preferences>Account hold down the [Opt/Alt] key and click the [Diagnostic Log] button. Send that log to me at: (email removed)

Thanks for your help.
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

Just sent you my diagnostics as I'm having the same issue, but with my corporate account.

2 Messages

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114 Points

I have the same problem on mine for a while.

Adobe Administrator

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8.6K Messages

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122.7K Points

2 years ago

Greetings all,

I have a question for those of you who still experience this issue.  Can you drop a note and describe your license? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered at least one instance of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type. 

Thanks!
Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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160 Points

corporate

6 Messages

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150 Points

corporate

2 Messages

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70 Points

corporate : device based licensing
Adobe Photoshop Lightroom CC Version 1.5