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200 Points
Sat, Jan 19, 2019 12:48 AM
Under consideration
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Lightroom Desktop: Enterprise Licenses without Storage are unable to use offline-only mode
lightroom cc 2019 add photo button greyed out. I cant import photo
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2 months ago
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Rikk
Adobe Administrator
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9.2K Messages
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128.1K Points
a year ago
Please continue to follow this thread for updates as they become available.
If you are user with an individual Adobe ID and are having issues, you should start a new thread with your particulars.
Quality Engineering - Customer Advocacy
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fredf_6hou7t9fecc1c
28 Messages
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404 Points
2 years ago
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Rikk
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128.1K Points
2 years ago
Quality Engineering - Customer Advocacy
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mawuli_kristodem
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72 Points
2 years ago
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mawuli_kristodem
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72 Points
2 years ago
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Rikk
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128.1K Points
2 years ago
Quality Engineering - Customer Advocacy
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lars_kannenberg
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102 Points
2 years ago
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Rikk
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2 years ago
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laura_m_2iccnto3ehe16
6 Messages
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150 Points
2 years ago
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julie_kmoch
118 Messages
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2.9K Points
2 years ago
Also, do any of you have other devices attached that we might be trying to scan for photos? Examples include: a phone that's plugged into your computer, an external hard drive, a network drive (NAS) or camera card?
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andre_lourenco
5 Messages
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112 Points
2 years ago
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andre_lourenco
5 Messages
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112 Points
2 years ago
I'm having this problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed and updated. What should i do?
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r_sirmons
1 Message
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62 Points
2 years ago
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Rikk
Adobe Administrator
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2 years ago
For all those on this thread, first: thank you for your patience. We've been, as of yet, unable to reproduce this behavior in-house. For those of you who still see a grayed-out Add Photos button we'd like to collect diagnostic logs from you.
In Preferences>Account hold down the [Opt/Alt] key and click the [Diagnostic Log] button. Send that log to me at: (email removed)
Thanks for your help.
Quality Engineering - Customer Advocacy
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Rikk
Adobe Administrator
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128.1K Points
2 years ago
I have a question for those of you who still experience this issue. Can you drop a note and describe your license? Is it a normal Photography Program License? Educational? Corporate (Enterprise)? We've discovered at least one instance of a Corporate license where the issue turned out to be the Corporate Admin controls. Please reply in to this comment with your license type.
Thanks!
Quality Engineering - Customer Advocacy
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