emo_d_the_shooters's profile

3 Messages

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200 Points

Sat, Jan 19, 2019 12:48 AM

10

Lightroom Desktop: Enterprise Licenses without Storage are unable to use offline-only mode

lightroom cc 2019 add photo button greyed out. I cant import photo

Responses

Official Solution

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

For those of you on this thread who are on a Federated (Enterprise or Education) License, we've identified the underlying issue and are working on an enhancement which will allow these accounts to function without online storage space in an offline capacity.  For now, you can contact the administrator to your Adobe license and ask them to enable services on your account. Without these services, Lightroom Desktop will not function. The other alternative is to use Lightroom Classic. 

Please continue to follow this thread for updates as they become available.

If you are user with an individual Adobe ID and are having issues, you should start a new thread with your particulars.

31 Messages

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436 Points

3 y ago

Are you selecting your source folder first? It is normal for "Add" to be grayed out if all images in the source folder selected are already part of lightroom.

Adobe Administrator

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10.8K Messages

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142.2K Points

3 y ago

Lightroom does not have a version called CC2019. Can you go to Help>System Info... and get us your installed version number?

2 Messages

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72 Points

3 y ago

Lightroom CC version: 2.0.1

2 Messages

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72 Points

3 y ago

Adobe Administrator

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10.8K Messages

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142.2K Points

3 y ago

Please update to 2.1.1 via the Creative Cloud Application. There were several bug fixes in this version that may affect your issue. 

5 Messages

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102 Points

3 y ago

Hello Rikk Flohr, I have exactly the same problem, that the Plus Sign to add photos is not working. I have the latest Version 2.1.1 of LR CC and reinstalled it a couple times. Login and Logout did not help. What to do?

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

For those on this thread for whom the Add Photos Button is grayed out can you confirm your account status by going to www.adobe.com and logging in with your Adobe ID. Click on "Manage your Account" under your name.   Make certain you are showing an active account and that your expiration date has not passed.  Example: 

6 Messages

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150 Points

2 y ago

I just did this and my account is active (I just got it this month) and the expiration date hasn't passed. I can use my Adobe ID to log in to stuff like Spark online and I can use Photoshop and Premiere. I have Adobe for Teams, a plan that is managed by my organization. 

132 Messages

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3K Points

2 y ago

I see at least one of you is on Windows. Is anyone hitting this on a Mac?

Also, do any of you have other devices attached that we might be trying to scan for photos? Examples include: a phone that's plugged into your computer, an external hard drive, a network drive (NAS) or camera card?

5 Messages

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112 Points

2 y ago

Hello Rikk Flohr, I'm having exactly the same problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed nd updated. AND IT DOES NOT WORK!!! wHAT SHOULD i DO??

5 Messages

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112 Points

2 y ago

This reply was created from a merged topic originally titled The Plus Sign to add photos is not working, it's grayed out. I just bought it yes....

I'm having this problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed and updated. What should i do?

1 Message

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62 Points

2 y ago

I have been using Lightroom Classic for about a year (my account is active) and just tried Lightroom CC only to discover the same problem--plus sign grayed out and unable to add photos. I am using Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019); Operating system: Windows 10  OS Version: 10.0 [17763].  Lightroom CC mobile on iPad Pro seems to work OK.  Does anyone at Adobe have any ideas?

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

Greetings,

For all those on this thread, first: thank you for your patience. We've been, as of yet, unable to reproduce this behavior in-house. For those of you who still see a grayed-out Add Photos button we'd like to collect diagnostic logs from you.

In Preferences>Account hold down the [Opt/Alt] key and click the [Diagnostic Log] button. Send that log to me at: (email removed)

Thanks for your help.

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

Greetings all,

I have a question for those of you who still experience this issue.  Can you drop a note and describe your license? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered at least one instance of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type. 

Thanks!