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4 Messages

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360 Points

Mon, Dec 17, 2018 11:18 PM

Acknowledged

Lightroom Desktop: Creating Duplicates Upon Saving

Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

Responses

Official Solution

Adobe Administrator

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8.5K Messages

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121.6K Points

a month ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

 Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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160 Points

Try again... Lightroom is up to date. No update today that I'm aware of, Creative Cloud is up to date and this literally just happened twice in a row while exporting a wedding.

(edited)

118 Messages

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2.9K Points

Mac or Windows, Troy?

Adobe Administrator

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8.5K Messages

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121.6K Points

Please go to Help>System Info… and get us the exact installed version number of your software. 

 Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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160 Points

Lightroom 3.4 and Mac OS 10.15.6

11 Messages

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160 Points

3.4 X64 [ 20200804-0825-1542eef ] (Aug  4 2020)

Adobe Administrator

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8.5K Messages

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121.6K Points

Need to update to 4.0!

 Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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160 Points

How can I manually download this update? Again, for the tenth time, everything says I'm up to date.

Champion

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5.9K Messages

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103.8K Points

The latest is 4.0. Go to the CC app > Updates tab on the left, click the ... on the right and then Check for Updates if the update isn't showing for you yet.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1 Message

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62 Points

STILL having this issue. Lightroom CC version 4.0, running MAC OS Catalina 10.15.7. Everything up to date. SO FRUSTRATING.

2 Messages

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22 Points

Same here. This program is a joke

118 Messages

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2.9K Points

Thanks for letting us know. We'll take another look. 

294 Messages

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4.5K Points

2 years ago

I've seen this behvior as well.  Lightroom has been creating 'ghosts' of .dngfiles since LR 7.5 and this bug was submiited to the development team (or so I was told).  Deleting the duplicates deleted all of the .dngs  from the catalog, but not the hard drive.  One then had to reimport the .dngsto have them back in the catalog.

Now in LR 8.1, I can delete only the extras and the correct .dngremains.  Unfortunately, LR now creates at least two (2) duplicates every time upon both inporting AND exporting.

Reinstalling will serve no purpose...it's a bug inthe program, not your installation, and it is a PITA.  I spent eight (8) hours yesterday undoing all of the crap LR created.

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

Alethia, 

You've tagged this as a Lightroom CC issue but I suspect you are actually using Lightroom Classic CC. Can you go to Help>System Info... and get us your installed version number?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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360 Points

Lightroom CC version: 2.0.2 [ 20181023-1325-d74082d ] (Oct 23 2018)

4 Messages

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360 Points

Its definitely Lightroom CC. I made the switch from Classic to CC at the beginning of this year, and then reinstalled it on my new computer in October.

Adobe Administrator

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8.5K Messages

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121.6K Points

Thanks for confirming.  Are you aware that 2.1.1 was released in December?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

I’m using version 3.2 CC and this happens to me everything I export a large number of photos. It’s extremely annoying and i always have to go back and delete a ton of duplicate photos! Is there a fix yet??

1 Message

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62 Points

a year ago

I'm experiencing the same issue and this is a huge issue - please tell me this bug has been corrected? I have a massive wedding to export and am currently unable to do so. 

4 Messages

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360 Points

It became far less, but still occasionally does it for me.
I found that exporting in smaller chunks seems to help. At the very least it’s easier to catch before your computer sits for 36 hours exporting the same 700 photos 7 times.

2 Messages

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70 Points

a year ago

It does it occasionally for me, but tonight it made SEVEN copies of every photo and I'm trying not to throw the computer put the window. Don't have time for this during wedding peak season

262 Messages

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4.7K Points

a year ago

Hello Rikk. This just happened to me with Lr CC 3.1. During export I just noticed the progress bar has a lower progress then the last time i took a look at it. In the destination folder many images are 4 times (with *-2.jpg, *-3.jpg and *-4.jpg file names), so the export procedure did reset 3 times since I noticed that and cancelled export. Dunno what to do now. Here is the log though.


https://1drv.ms/u/s!AsgF9JUMzDPSjMZukcN-k8pMuWDWBQ?e=f00ELt

262 Messages

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4.7K Points

Today I tried again with the same result. This time I kept it running and it finished after all with three duplicates (four files per image - original and three other duplicates). Interesting is that not all of them were duplicated and some of them were duplicated three tomes, some of them twice, some once...

2 Messages

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76 Points

This problem is absolutely ridiculous. I even had someone from Adobe trying to help and never had any type of resolution. The *only* thing I have managed to do was turn my wifi off while exporting, which allows me to export low-res versions without duplicates. It is so frustrating and cannot believe it's still not fixed.

262 Messages

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4.7K Points

I am kind of surprised this is not being processed, I believe Rikk just missed this topic. 

Adobe Administrator

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8.5K Messages

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121.6K Points

Engineering is evaluating the reports - we have not been able to reproduce so far on our end. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

9 months ago

This happens ALL THE TIME! Why are we paying a monthly subscription if this problem that clearly other people are experiencing isn't even being acknowledged? And what's worse is that the exporting process is already excruciatingly slow to begin with...now to stop and restart the process over and over again? This is ridiculous. 

Adobe Administrator

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8.5K Messages

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121.6K Points

Chantelle, 

We are still unable to reproduce this on our side.  Can you give us your step by step, detailed instructions to reproduce so we can attempt with your workflow?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

118 Messages

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2.9K Points

9 months ago

We did make a fix in 3.2 (launched Feb. 10) that may help here. If you have updated to 3.2 and are still seeing this, please let us know:
  • How many files are you trying to export?
  • When you see this, is the export batch running long enough for the computer to go to sleep midstream?
  • Are you on Mac or Win?

2 Messages

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70 Points

This is still happening to me. I’m using a Mac and have the latest 3.2 CC feb 2020 version. It’s extremely annoying and takes forever to save. It’s sad that a service a pay for monthly has issues like this. I’d expect this behavior from free versions.

1 Message

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60 Points

8 months ago

Same problem here, exporting 160 files, only 127 are finally exported, some of them has 2 or 3 copies. Exporting process gets stuck. It does it every time, when I try to export multiple files.

Using latest Lr version on Mac OS 10.15.3, exporting to jpg, 90%, original size, no further changes in parameters

Adobe Administrator

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8.5K Messages

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121.6K Points

8 months ago

If you are still experiencing this issue please do two things:

1. Respond with your current OS version number
2. Hit the Me-too button at the top of this page. 

Thank you. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

Mojave 10.14.6

1 Message

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64 Points

Mojave 10.14.6

262 Messages

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4.7K Points

Windows 10 Home v1909

1 Message

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62 Points

Catilina 10.15.4

2 Messages

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70 Points

Mojave 10.14.4

1 Message

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62 Points

I'm having this problem. Lightroom version 3.2.1. Mac O.S. Version 10.15 

2 Messages

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92 Points

8 months ago

 Hi Rikk,

I have the same problem on my 2013 MacBook Pro:

* macOS Catalina 10.15.2

* Lightroom build 20200204-0604-bc5e360

Whenever I try to export raw images from my Canon M50 to jpg, the export gets stuck and starts over, which results in multiple copies of the image. I never had the patience to wait more than 8 hours, which was not enough to export 200 images.

I found the following workaround though:

Deactivate wifi to disconnect Lr from the cloud. Import the images, make your edits, and then export. Then, the export works like a charm. However, as soon as Lr had a connection to the internet, it does not work any more for those images and the export gets stuck.

I noticed that the export also works for photos that are fully uploaded to the cloud already. So I suspect this bug is related to the simultaneous upload and export of images (which is kind of the usual case when you import a lot of images, edit them and directly want to export them).

Hope this helps in finding the bug and fixing it.

2 Messages

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102 Points

8 months ago

This reply was created from a merged topic originally titled Adobe Lightroom CC desktop export bug, duplicate photos, unending export, etc.

Adobe Lightroom CC using desktop install 3.2. When exporting more than 10 photos at a time, multiple duplicate photos are created at random, causing the export to run for an extended period of time, and never completing. This is huge bug that has rendered the program useless. Previously I was able to export without this issue. Using Macbook Pro. I shut down the computer and changed folders without any luck. Please help. 

1 Message

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82 Points

7 months ago

MacOS Version: 10.15.3 (19D76)

Same issue. It is eating up my time and resources. It is a major problem as I do lot of timelapse work.

13 Messages

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252 Points

7 months ago

I'm also experiencing this issue.
  • macOS Catalina 10.15.4 on a MacBook Pro (Retina, Mid 2012)
  • Adobe Photoshop Lightroom 3.2.1, Build 20200403-1047-0e59df2
Anecdotally, it appears that the duplicates are occurring because the export task restarts for some reason. That is, I see the export task progress bar go back to the beginning, and it restarts exporting files from the beginning with filenames suffixed with "-2" (and then later "-3", "-4", etc if it restarts multiple times) to avoid a collision. For me, this seems to happen mostly with larger export jobs (anecdotally, I found that ~100 images exported as 90% JPEGs generally complete with issues, but if I try 200+ it will restart at least once). I have found that large jobs do sometimes complete if allowed to restart frequently enough (I had a ~300 image export job that ran to completion, but appeared to have restarted 8 times as the most duplicated photos had a '-7' suffix). I'm not sure if the larger jobs cause the restarts to happen more frequently, or if just by being a larger job it's more likely to restart before reaching completion.

Adobe Administrator

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8.5K Messages

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121.6K Points

Thanks for the additional report. Make sure everyone is hitting the Me Too Button at the top of the page also. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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76 Points

7 months ago

Me too. God, as if CC couldn't get any worse/more inconvenient.

Is this their worst product in the current suite? I think so.

2 Messages

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76 Points

anecdotally: It seems to happen specifically when I delete an already exported photo.

For example, I deleted a photo I exported with the batch by mistake, and then the entire export process froze and it started exporting multiple duplicates over and over and over.

I was able to repeat this multiple times.

ALSO seems to happen if I am exporting multiple "albums" at the same time.

Didn't delete anything during the export process and it seemed to work. Who knows.

262 Messages

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4.7K Points

This might be useful, thanks. But it happened to me when exporting whole year (not albums, but selection by date) and without deleting anything during the process, I was actually AFK during export.