Lightroom Desktop: Crashing after trying to go to the Presets tab

@Rikk

Hello, no, the email is:

It is still not working. Once I tap on the presets it gets stuck so I have to force quit. Then  pops up the problem report for adobe 

I've found no crash reports under that email either.  If you do a force quit to get clear it really isn't a crash but more of an Application Hang.  Can you post a screenshot of your Activity Monitor/Task Manager (Mac/Windows)?

Hello, might be. It is happening only while tapping the presets, I can use the rest of Lightroom...

Sure, here it is:

I don't see Lightroom listed here. 

Is this an Activity Monitor shot taken during the 'crashed state'

Ah sorry, this one is. 

Thanks.  I am going to recommend a two step process for you you. 

1. Clean Reinstall
2. Reset Preferences

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

It works again! Yay! Yipee! 

Thank you for your help and patience :)

Likey a bad install/corrupt preference file then. Thanks for letting me know!

Hello, so the problem is kinda back :( Today I worked in Lightroom on my phone and then I wanted to continue on the pc. I used some presets on my phone but when I opened it on the computer, I couldn't change anything in that picture. The picture was visibly modified but the PC lightroom showed that all the features are unchanged. 

Maybe reinstal of presets might help...?

The solution is to get updated 64-bit presets from the vendor who supplied your presets. 

@bill_3305731

Many thanks for the quick feedback. Why does the software crash when I create a new preset or want to apply the development settings of one photo to another?

That is probably related to the number of problems that Lightroom V10 is having on MacOS. 

I'm having the exact same issues since the update. Since we rely on using these programs for our work, this is very frustrating. Would love a solution ASAP. :(

 We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe, Microsoft or Apple?

@Rikk 

Hello, Rikk,

the crash report has been from Apple. As soon as I want to create or use presets or copy/paste the development settings the colorful rotary wheel from Apple comes and nothing works anymore. But since I deleted all presets I can at least edit normally.

Hi, today I've found Lrc v10 crushes everytime I wanted to use preset. It's very annoying tbh....

Hope there will be some fix realised soon. 

Regards

This might work: 

• If a purchased preset, check with the vendor for an update that is compatible with Lightroom V10. 
• If you created the preset yourself, delete it and recreate it with V10. 

@bill_3305731  Just FYI, presets compatible with previous versions should still work in LR10.0, nor is there any such thing as a 64-bit preset. The format hasn't changed for a couple of years.

I have the same problem. Is there a solution? Lightroom crashes when I use the presets. 

Hello,

My Lightroom crashes when I use presets. Not all presets, but presets I purchased. If I go over it with my mouse it freezes and I can't do anything. Does anyone know a solution? I work with lightroom classic. It's very frustrating. 

Thank You! 

This thread is being merged into an existing authoritative thread for better tracking and response. 

Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk, here is the requested info:

Lightroom version: 4.1 x64 [ 20201120-1311-17d302b ] (Nov 23 2020)
NGL Version: 1.22.1.3
WF Version: 3.1 2fd01ab

Rikk, here are some more data points... after some trial and error I see that this hang/crash is happening with multiple variables:  (1) select presets (only with select imported presets, nothing native to LRCC, and not all imported presets), (2) on .JPG files shot on iPhone, not JPG's from other camera's, and (3) on .CR3 files shot from Canon camera.  It's not specific to Canon, as .JPG's from Canon do not cause the hang/crash.

It sounds like you may have some malformed presets. Any chance you have one that fails that you can share?

Yes, I would be happy to.  As I don't see a way to attach file that isn't an image/video, I will share via Dropbox link.  I have used these presets in Lightroom Classic desktop without issue, on CR3 files.  The version of LRC is 10.1, build 202012012023-e92d50bb with Camera Raw 13.1.

Link to xmp file: https://www.dropbox.com/s/1qz7795wccko6uu/1d.%20Early%20Autumn_1.xmp?dl=0

Thanks!

Was able to reproduce the application hang using your preset. It appears that the preset file is corrupted. I was able to make it hag on a variety of file types. I have filed a bug and will let you know when we find out more. 

For now, delete the preset and see if Lightroom behaves normally.

In the meantime, you could copy down the settings of this preset from Lightroom Classic and manually create a new one.

Thanks for the update Rick.  This preset is part of a very large grouping I purchased from a creator, and they are all causing the same app hang issue in LRCC.  I'm going to avoid using them for now except on file types where this issue doesn't occur.  Previously, this app hang was NOT occurring in Lightroom Classic, but it now IS occurring in LRC as well.  

I just installed the updates. Thanks for getting to the bottom of this!

-Brian