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6 Messages

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122 Points

Thu, Oct 22, 2020 5:37 PM

Lightroom Desktop: Crashing after trying to go to the Presets tab

Hello, I tried to import some presets to Adobe Lightroom and since then it keeps crashing when I try to tap on the presets tab. I just updated to the new version and everything else seems to be working. Do you know how to fix this? Thanks!

Responses

Adobe Administrator

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6 m ago

I do not find any crash reports under this email address. Do you get a crash dialog? Is it an Adobe or OS crash log?  Are you submitting this dialog under the address you use at this forum?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

@Rikk

Hello, no, the email is:

It is still not working. Once I tap on the presets it gets stuck so I have to force quit. Then  pops up the problem report for adobe 

(edited)

Adobe Administrator

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135.9K Points

I've found no crash reports under that email either.  If you do a force quit to get clear it really isn't a crash but more of an Application Hang.  Can you post a screenshot of your Activity Monitor/Task Manager (Mac/Windows)?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

Hello, might be. It is happening only while tapping the presets, I can use the rest of Lightroom...

Sure, here it is:

Adobe Administrator

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135.9K Points

I don't see Lightroom listed here. 

Is this an Activity Monitor shot taken during the 'crashed state'

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

Ah sorry, this one is. 

Adobe Administrator

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135.9K Points

Thanks.  I am going to recommend a two step process for you you. 

1. Clean Reinstall
2. Reset Preferences

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

It works again! Yay! Yipee! 

Thank you for your help and patience :)

Adobe Administrator

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135.9K Points

Likey a bad install/corrupt preference file then. Thanks for letting me know!

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

Hello, so the problem is kinda back :( Today I worked in Lightroom on my phone and then I wanted to continue on the pc. I used some presets on my phone but when I opened it on the computer, I couldn't change anything in that picture. The picture was visibly modified but the PC lightroom showed that all the features are unchanged. 

Maybe reinstal of presets might help...?

6 Messages

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90 Points

5 m ago

Hello everyone,

since my update to Lightroom Classic Version 10.0 the program crashes whenever I want to apply one of my presets, create a new one or copy the settings of an existing image to a new one. Since I deleted all presets (created and bought over years) I can easily edit, sort and export images. As soon as it comes to presets the program crashes. In addition my already finished pictures are displayed with a different look than before and load the preview including editing very slowly.

I use a MacBook Pro with 2.3 GHz 8-Core Intel Core i9, 16 GB DDR4 on macOS Catalina (version 10.15.7). I have already uninstalled and installed Lightroom. I also checked the catalog, cleared the cache, reset the preferences and used all tips I could find. 

After talking to some photographers I know, they reported similar problems. I hope you have a solution for the problem because I am using the software and presets every day and currently not able to work with them.

Best regards and thank you very much for the help.

Daniel

Note: This comment was created from a merged conversation originally titled Lightroom Classic: Crashes when using presets

1K Messages

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11.6K Points

The solution is to get updated 64-bit presets from the vendor who supplied your presets. 

6 Messages

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90 Points

@bill_3305731

Many thanks for the quick feedback. Why does the software crash when I create a new preset or want to apply the development settings of one photo to another?

1K Messages

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11.6K Points

That is probably related to the number of problems that Lightroom V10 is having on MacOS. 

2 Messages

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60 Points

I'm having the exact same issues since the update. Since we rely on using these programs for our work, this is very frustrating. Would love a solution ASAP. :(

Adobe Administrator

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 We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe, Microsoft or Apple?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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90 Points

@Rikk 

Hello, Rikk,

the crash report has been from Apple. As soon as I want to create or use presets or copy/paste the development settings the colorful rotary wheel from Apple comes and nothing works anymore. But since I deleted all presets I can at least edit normally.

2 Messages

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60 Points

Hi, today I've found Lrc v10 crushes everytime I wanted to use preset. It's very annoying tbh....

Hope there will be some fix realised soon. 

Regards

1K Messages

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11.6K Points

This might work: 

  • If a purchased preset, check with the vendor for an update that is compatible with Lightroom V10. 
  • If you created the preset yourself, delete it and recreate it with V10. 

Champion

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6.5K Messages

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109.6K Points

@bill_3305731  Just FYI, presets compatible with previous versions should still work in LR10.0, nor is there any such thing as a 64-bit preset. The format hasn't changed for a couple of years.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

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82 Points

I have the same problem. Is there a solution? Lightroom crashes when I use the presets. 

5 Messages

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82 Points

Hello,

My Lightroom crashes when I use presets. Not all presets, but presets I purchased. If I go over it with my mouse it freezes and I can't do anything. Does anyone know a solution? I work with lightroom classic. It's very frustrating. 

Thank You! 

Note: This comment was created from a merged conversation originally titled Lightroom classic crashes when I use presets

Adobe Administrator

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This thread is being merged into an existing authoritative thread for better tracking and response. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

4 m ago

I am seeing the same problem described above, when attempting to apply presets, the application hangs up and I have to use a Force Quit.  I've uninstalled and reinstalled following the guidance above without any change in the behavior. 

Adobe Administrator

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135.9K Points

Please go to Help>System Info… and get us the exact installed version number of your software. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

Rikk, here is the requested info:

Lightroom version: 4.1 x64 [ 20201120-1311-17d302b ] (Nov 23 2020)
NGL Version: 1.22.1.3
WF Version: 3.1 2fd01ab

6 Messages

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110 Points

Rikk, here are some more data points... after some trial and error I see that this hang/crash is happening with multiple variables:  (1) select presets (only with select imported presets, nothing native to LRCC, and not all imported presets), (2) on .JPG files shot on iPhone, not JPG's from other camera's, and (3) on .CR3 files shot from Canon camera.  It's not specific to Canon, as .JPG's from Canon do not cause the hang/crash.

Adobe Administrator

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135.9K Points

It sounds like you may have some malformed presets. Any chance you have one that fails that you can share?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

Yes, I would be happy to.  As I don't see a way to attach file that isn't an image/video, I will share via Dropbox link.  I have used these presets in Lightroom Classic desktop without issue, on CR3 files.  The version of LRC is 10.1, build 202012012023-e92d50bb with Camera Raw 13.1.

Link to xmp file: https://www.dropbox.com/s/1qz7795wccko6uu/1d.%20Early%20Autumn_1.xmp?dl=0

Thanks!

Adobe Administrator

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1.2K Messages

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19.5K Points

Was able to reproduce the application hang using your preset. It appears that the preset file is corrupted. I was able to make it hag on a variety of file types. I have filed a bug and will let you know when we find out more. 

For now, delete the preset and see if Lightroom behaves normally.

In the meantime, you could copy down the settings of this preset from Lightroom Classic and manually create a new one.

6 Messages

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110 Points

Thanks for the update Rick.  This preset is part of a very large grouping I purchased from a creator, and they are all causing the same app hang issue in LRCC.  I'm going to avoid using them for now except on file types where this issue doesn't occur.  Previously, this app hang was NOT occurring in Lightroom Classic, but it now IS occurring in LRC as well.  

Adobe Administrator

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135.9K Points

1 m ago

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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10.1K Messages

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135.9K Points

1 m ago

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

I just installed the updates. Thanks for getting to the bottom of this!

-Brian