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6 Messages

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122 Points

Thu, Oct 22, 2020 5:37 PM

Solved

Lightroom Desktop: Crashing after trying to go to the Presets tab

Hello, I tried to import some presets to Adobe Lightroom and since then it keeps crashing when I try to tap on the presets tab. I just updated to the new version and everything else seems to be working. Do you know how to fix this? Thanks!

Responses

Adobe Administrator

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8.6K Messages

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122.1K Points

a month ago

I do not find any crash reports under this email address. Do you get a crash dialog? Is it an Adobe or OS crash log?  Are you submitting this dialog under the address you use at this forum?

 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

@Rikk

Hello, no, the email is:

It is still not working. Once I tap on the presets it gets stuck so I have to force quit. Then  pops up the problem report for adobe 

(edited)

Adobe Administrator

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8.6K Messages

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122.1K Points

I've found no crash reports under that email either.  If you do a force quit to get clear it really isn't a crash but more of an Application Hang.  Can you post a screenshot of your Activity Monitor/Task Manager (Mac/Windows)?

 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

122 Points

Hello, might be. It is happening only while tapping the presets, I can use the rest of Lightroom...

Sure, here it is:

Adobe Administrator

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8.6K Messages

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122.1K Points

I don't see Lightroom listed here. 

Is this an Activity Monitor shot taken during the 'crashed state'

 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

Ah sorry, this one is. 

Adobe Administrator

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8.6K Messages

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122.1K Points

Thanks.  I am going to recommend a two step process for you you. 

1. Clean Reinstall
2. Reset Preferences

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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122 Points

It works again! Yay! Yipee! 

Thank you for your help and patience :)

Adobe Administrator

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8.6K Messages

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122.1K Points

Likey a bad install/corrupt preference file then. Thanks for letting me know!

 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

122 Points

Hello, so the problem is kinda back :( Today I worked in Lightroom on my phone and then I wanted to continue on the pc. I used some presets on my phone but when I opened it on the computer, I couldn't change anything in that picture. The picture was visibly modified but the PC lightroom showed that all the features are unchanged. 

Maybe reinstal of presets might help...?