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Adobe Photoshop Family

4 Messages

 • 

100 Points

Mon, Nov 18, 2019 11:50 AM

Acknowledged

Lightroom Desktop: Crashes when trying to edit photos

After updating to the latest version I cannot edit photos, Lightroom crashses but without crashreport. I'm running Windows 10.

Responses

Adobe Administrator

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8.2K Messages

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118.3K Points

a year ago

Håkan, 

Can you please go to Help>System Info... and copy and paste the exact installed version number in your reply. 

Also, in Windows, type "winver" and do the same with your installed Windows version?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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30 Points

Lightroom Classic version: 8.1 [ 1200465 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2,3 GHz
Built-in memory: 8088,0 MB
Real memory available to Lightroom: 8088,0 MB
Real memory used by Lightroom: 834,1 MB (10,3%)
Virtual memory used by Lightroom: 944,8 MB
GDI objects count: 729
USER objects count: 2773
Process handles count: 1634
Memory cache size: 16,7MB
Internal Camera Raw version: 11.1 [ 112 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 429MB / 4044MB (10%)
Camera Raw real memory: 430MB / 8088MB (5%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 950M (24.21.13.9835)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\kayle\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\kayle\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
    Device : 139a
    Subsystem : 11301043
    Revision : a2
    Video Memory : 2010
Adapter #2: Vendor : 8086
    Device : 191b
    Subsystem : 11301043
    Revision : 6
    Video Memory : 80
Adapter #3: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Headphones (BW65 Stereo)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 950M/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 398.35
GPUDeviceEnabled: false
OGLEnabled: true

Adobe Administrator

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8.2K Messages

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118.3K Points

KayleeM - this information shows you do not have Lightroom Desktop (Currently 3.4)  You have an old version of LIghtroom Classic (8.1) which is currently on 9.4. You should probably update your Lightroom Classic to 9.4 and if you still have issues start a thread under Lightroom Classic. 

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

30 Points

Great thank you so much! Really appreciate it! Can I just update that online?

Adobe Administrator

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8.2K Messages

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118.3K Points

Go to your Adobe Creative Cloud app and look for an update and install it from there. It should update you from 8.1 to 9.4 as long as your OS supports the new version. 

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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30 Points

Thank you! I will do try do that :)

4 Messages

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100 Points

a year ago

Hi,

See below,

//Håkan

Windows10 Version 1903 (OS-version 18362.476) 
Lightroom: 

Lightroom-version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL-version: 1.11.0.8
Operativsystem: Windows 10
Operativsystemsversion: 10.0 [18362]
Programarkitektur: x64
Systemarkitektur: x64
Datormodell: ASUSTeK COMPUTER INC. X550CL / Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
Antal logiska processorer: 4
Processorhastighet: 1,7 GHz
Internt minne: 8077,6 MB
Tillgängligt fysiskt minne för Lightroom: 8077,6 MB
Använt fysiskt minne för Lightroom: 538,5 MB (6,6%)
Använt virtuellt minne för Lightroom: 748,9 MB
Storlek på cache-minnet: 302,8 MB
Intern Camera Raw-version: 12.0 [ 321 ]
Högsta antal trådar som används av Camera Raw: 3
SIMD-optimering för Camera Raw: SSE2,AVX
Virtuellt minne för Camera Raw: 20MB / 4038MB (0%)
Faktiskt minne för Camera Raw: 21MB / 8077MB (0%)
System-dpi-inställning: 96 dpi
Skärmdisposition är aktiverad: Ja
Bildskärmar: 1) 1680x1050, 2) 1366x768
Inmatningstyper: Pekgester: Nej, Integrerad pekplatta: Nej, Integrerad penna: Nej, Extern pekplatta: Nej, Extern penna: Nej, Tangentbord: Nej

Grafikprocessorinformation: DirectX: NVIDIA GeForce GT 710M (23.21.13.8857) - 980 MB
Grafikprocessorinformation: loaded: Ja, supported: Ja, compute: Nej, init: I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, wl: Nej, bl: Nej
Operativsystemets mediakapacitet: true

Programmapp: C:\Program Files\Adobe\Adobe Lightroom CC
Inställningsmapp: C:\Users\Christina\AppData\Roaming\Adobe\Lightroom CC

1 Message

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60 Points

s working very badly with the new OS of Apple. it doesnt download easily the pictures from SD cards. and doesnt crash but it gets stuck. doesnt work. doesnt uppload even the local library. it used to be a nice app. but now... 

Adobe Administrator

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8.2K Messages

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118.3K Points

a year ago

Thanks, your OS and Software version look fine. 
 I was able to locate your Crash Report in our system. I have forwarded to the Dev team for review. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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8.2K Messages

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118.3K Points

a year ago

It appears you are running a very old display driver.  We recommend you go to nVidia's website and download the latest driver for your video card. The crash should go away after updating.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

 • 

60 Points

a year ago

Hello, I have the same problem and I already checked my driver version. Could you maybe have a look too?



Lightroom-Version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL-Version: 1.11.0.8
Betriebssystem: Windows 10
Betriebssystemversion: 10.0 [17763]
Anwendungsarchitektur: x64
Systemarchitektur: x64
Computermodell: TOSHIBA SATELLITE L50-B / Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
Anzahl logischer Prozessoren: 4
Prozessorgeschwindigkeit: 2,5 GHz
Integrierter Speicher: 12208,1 MB
Für Lightroom verfügbarer phys. Speicher: 12208,1 MB
Von Lightroom verwendeter phys. Speicher: 1761,7 MB (14,4%)
Von Lightroom verwendeter virtueller Speicher: 2102,9 MB
Cache-Speichergröße: 1141,7 MB
Interne Camera Raw-Version: 12.0 [ 321 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 3
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 840MB / 6104MB (13%)
Physischer Speicher in Camera Raw: 867MB / 12208MB (7%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein
Informationen zum Grafikprozessor: DirectX: AMD Radeon R7 M260 (8.17.10.1404) - 2 GB
Grafikprozessordaten: geladen: Ja, unterstützt: Ja, Computing: Ja, Init.: I3_GPU3, Hardware: success, Software: fail_insufficient_driver, WL: Nein, BL: Nein
Medienfähigkeit des Betriebssystems: true
Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom CC
Einstellungen-Ordner: C:\Users\Alexandra Bidian\AppData\Roaming\Adobe\Lightroom CC

Adobe Administrator

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8.2K Messages

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118.3K Points

It looks like you are using LIghtroom 3.0.  Lightroom 3.1 is current. Can you install the update and see if you are still crashing?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

My problems started after installing LR 3.1.

4 Messages

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100 Points

a year ago

Sorry, it did not help

4 Messages

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100 Points

a year ago

I don't even get a crashreport option.

2 Messages

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70 Points

I have the same problem! When trying to level the horizon the pic does ́nt level. When trying again Lightroom freeze and is not answering. When restarting Lightroom the window is locked on the last pic that I tried to level. This is a extreemly poor functioning. When are your bug fix releast?

Adobe Administrator

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8.2K Messages

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118.3K Points

From your description it sounds like you have an Application Hang and not a crash. I would recommend starting a new thread as this thread is about crashing.  Please include as much information about your system as possible.  Include OS, Free Disk Space and specs on your machine. 

Thank you.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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8.2K Messages

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118.3K Points

4 months ago

Version 3.3, an update to Lightroom Desktop, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

2 months ago

I haver version 3.3, its always worked fine...until tonight. i began editing about 155 photos. i got about 95 photos in and had to leave for a few hours. I left the program up and running with my computer plugged in. When i came back and tried to resume editing, it didnt save the edit changes i made.... i went back to the same photo like three times! i then tried to quit the program, but that didnt work either. FORCE QUIT didnt work either... my computer wont restart because lightroom is running.... im stuck... the photos i worked on editing before i left are saved, but the program freezes and wont let them export either... HELP

2 Messages

 • 

70 Points

Lightroom version: 3.3 MAS X64 [ 20200611-1039-7df19f1 ] (Jun 11 2020)
NGL Version: 1.17.0.35
WF Version: 2.3 developer
Operating system: macOS
OS Version: 10.15 [5]
Application architecture: x64
Computer model: MacBookPro12,1 / Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz
Logical processor count: 4
Processor speed: 3.1 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,117.7 MB (19.0%)
Virtual memory used by Lightroom: 5,373.3 MB
Memory cache size: 2,841.0 MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1536MB / 8191MB (18%)
Camera Raw real memory: 1537MB / 16384MB (9%)
Displays: 1) 2560x1600

Graphics Processor Info: Metal: Intel(R) Iris(TM) Graphics 6100
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init: I2_GPU2, hard: fail_black_list_gpu3, soft: not_checked, wl: No, bl: Yes
OS Media Capability: true

Application Folder: /Applications
Settings Folder: /Users/mymac/Library/Containers/com.adobe.mas.lightroomCC/Data/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/mymac/Pictures/Lightroom Library.lrlibrary