brent_izvsilv7ibdbe's profile

5 Messages

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112 Points

Tue, Nov 19, 2019 4:09 PM

Lightroom Desktop: Constantly freezing while trying to edit photos

Lightroom is constantly freezing while trying to edit photos. The last two weeks have been a nightmare. It has gone from editing over 150 photos in a couple hours, to not even being able to work with 5 photos without constant freezing up.

Responses

5 Messages

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112 Points

2 y ago

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. XPS 15 9575 / Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz
Logical processor count: 8
Processor speed: 3.0 GHz
Built-in memory: 16195.4 MB
Real memory available to Lightroom: 16195.4 MB
Real memory used by Lightroom: 2603.6 MB (16.0%)
Virtual memory used by Lightroom: 2810.2 MB
Memory cache size: 636.7 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1007MB / 8097MB (12%)
Camera Raw real memory: 1008MB / 16195MB (6%)
System DPI setting: 216 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: Intel(R) HD Graphics 630 (26.20.100.6951)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_driver, wl: No, bl: No
OS Media Capability: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\brodn\AppData\Roaming\Adobe\Lightroom CC

19 Messages

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692 Points

2 y ago

"Internal Camera Raw version: 12.0 [ 321 ]"

camera raw 12 has a big problem with Acronis Active protection. Did you install Acronis True image?

5 Messages

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112 Points

2 y ago

I only get regular updates through the cloud account. I have not downloaded anything additional.

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

This line: Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_driver, wl: No, bl: No indicates you may be having GPU issues. If you turn GPU off do you still see freezing after 5 or so images?

5 Messages

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112 Points

2 y ago

Turned off as of now and will update on this issue soon